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Issue getting into BIOS

ExyoMKE
Level 7

‎10-20-2018 01:38 PM - last edited on ‎03-06-2024 08:04 PM by Community Admin

Hello I'm having an issue getting into the BIOS on a new build. When turning on it doesn't recognize that I'm pressing DEL or F2, and then it hangs on American Megatrends screen, which says "please enter setup to recover BIOS setting" and "Press F1 to Run Setup". Pressing F1 does not work.

I've tried a few different keyboards and they all work, they're also able to restart the computer with ctrl+alt+del

Currently running BIOS 1602 as it's factory loaded default. Hardware: Asus Rog Maximus X Hero (Wifi AC), Intel i7-8700k, Ballistix Sport LT 32GB RAM, Corsair H60 cooler, no GPU

If it helps, the Q-Code hangs on A2, "IDE Detect"
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PerpetualCycle
Level 13

‎10-20-2018 03:05 PM

Try unpluging all other USB devices and use the safe boot button. I think the Hero has one.

ROG Hero XIII | 10900k @5.2 GHz | g.skill 2x32GB 4200 CL18 | ROG Strix 2070S | EK Nucleus 360 Dark | 6TB SSD/nvme, 16TB external HDD | 2x 1440p | Vanatoo speakers with Klipsch sub | Fractal Meshify 2 case
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ExyoMKE
Level 7

‎10-20-2018 03:32 PM

Yes it does, just tried that but same result. Except now it says "Safe Mode! Please enter Setup to re-configure your system"
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PerpetualCycle
Level 13
In response to ExyoMKE

‎10-20-2018 04:13 PM

ExyoMKE wrote:
Yes it does, just tried that but same result. Except now it says "Safe Mode! Please enter Setup to re-configure your system"


Yeah,., I thought that may be what would happen - a long shot. Sorry,

Have you tried your keyboard in all USB ports? Front panel?

ROG Hero XIII | 10900k @5.2 GHz | g.skill 2x32GB 4200 CL18 | ROG Strix 2070S | EK Nucleus 360 Dark | 6TB SSD/nvme, 16TB external HDD | 2x 1440p | Vanatoo speakers with Klipsch sub | Fractal Meshify 2 case
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NemesisChild
Level 12

‎10-20-2018 03:54 PM

Try posting with all SATA and M.2 drives disconnected.
Intel i9 10850K@ 5.3GHz
ASUS ROG Strix Z490-E
Corsair H115i Pro XT
G.Skill TridentZ@ 3600MHz CL14 2x16GB
EVGA RTX 3090 Ti FWT3 Ultra
OS: WD Black SN850 1TB NVMe M.2
Storage: WD Blue SN550 2TB NVMe M.2
EVGA SuperNova 1200 P2
ASUS ROG Strix Helios GX601
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Phillyflyer
Level 10

‎10-20-2018 04:30 PM

ExyoMKE wrote:
Hello I'm having an issue getting into the BIOS on a new build. When turning on it doesn't recognize that I'm pressing DEL or F2, and then it hangs on American Megatrends screen, which says "please enter setup to recover BIOS setting" and "Press F1 to Run Setup". Pressing F1 does not work.

I've tried a few different keyboards and they all work, they're also able to restart the computer with ctrl+alt+del

Currently running BIOS 1602 as it's factory loaded default. Hardware: Asus Rog Maximus X Hero (Wifi AC), Intel i7-8700k, Ballistix Sport LT 32GB RAM, Corsair H60 cooler, no GPU

If it helps, the Q-Code hangs on A2, "IDE Detect"

Try using an alternate usb port and / or another keyboard...
Asus ROG Maximus XI EXTREME
Intel i7 9900K OC'D @ 5.2 GHZ @ 1.345V (1.296V LOAD) LLC 6 PRIME 95 STABLE 8 HRS
XSPC RX360 Rad (6)Scythe Gentle Typhoon 1850 RPM Fans In Push/Pull @ 1500 RPMS
Swiftech Drive II / Swiftech MCP35X Pump
Enermax Platimax 1200 Watt Power Supply
32GB G.Skill F4-3866C18Q-32GTZR 3866 MHZ CL18 1.35V (OC 4266MHZ 17-18-18-41-2T @1.45V)
MSI GTX 1070 SEA HAWK EK X SLI WITH ASUS HB RGB
(5)Samsung 840 Pro 128 GB In Raid 0
(2) WD 1TB Black Edition
Corsair 900 D
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PerpetualCycle
Level 13
In response to Phillyflyer

‎10-20-2018 05:24 PM

Phillyflyer wrote:
Try using an alternate usb port and / or another keyboard...


"I've tried a few different keyboards and they all work"

"Have you tried your keyboard in all USB ports? Front panel? "

read

ROG Hero XIII | 10900k @5.2 GHz | g.skill 2x32GB 4200 CL18 | ROG Strix 2070S | EK Nucleus 360 Dark | 6TB SSD/nvme, 16TB external HDD | 2x 1440p | Vanatoo speakers with Klipsch sub | Fractal Meshify 2 case
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Phillyflyer
Level 10
In response to PerpetualCycle

‎10-20-2018 06:44 PM

geneo wrote:
"I've tried a few different keyboards and they all work"

"Have you tried your keyboard in all USB ports? Front panel? "

read

Caught that after the post.
Asus ROG Maximus XI EXTREME
Intel i7 9900K OC'D @ 5.2 GHZ @ 1.345V (1.296V LOAD) LLC 6 PRIME 95 STABLE 8 HRS
XSPC RX360 Rad (6)Scythe Gentle Typhoon 1850 RPM Fans In Push/Pull @ 1500 RPMS
Swiftech Drive II / Swiftech MCP35X Pump
Enermax Platimax 1200 Watt Power Supply
32GB G.Skill F4-3866C18Q-32GTZR 3866 MHZ CL18 1.35V (OC 4266MHZ 17-18-18-41-2T @1.45V)
MSI GTX 1070 SEA HAWK EK X SLI WITH ASUS HB RGB
(5)Samsung 840 Pro 128 GB In Raid 0
(2) WD 1TB Black Edition
Corsair 900 D
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ExyoMKE
Level 7

‎10-21-2018 05:25 PM

Tried all USB ports now.

Just tried booting without the sata drive connected -- same results. Hangs on the Megatrends screen, Q-Code A2.

Are we possibly looking at a faulty board? I know there's a longer warranty available, but It'd probably be less hassle to just return to the store within the 30 day period
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ExyoMKE
Level 7

‎10-21-2018 05:54 PM

76425 just to reiterate, this is the screen I'm stuck on. Only keyboard prompts that work are ctrl+alt+del
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