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  1. #1
    ROG Member Array
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    Exclamation GL753VE Keyboard not working

    Hi,

    I bought the GL753VE model in September 2017. And this month (October) the keyboard stopped working. I tried a lot of things to try to fix it and nothing works. The keyboard doesn’t show in the device manager, doesn’t work in Windows or Bios, no light. The only key that work is the Power key.
    I tried the drivers update, bios flash from version 307 to version 306, reinstall all possible drivers on Asus website for that model, even try the previous version of drivers ( after uninstalling the newer one).

    I even went and did a factory reset of the OS and reinstall all drivers. Nothing worked, did all the windows update again while checking between update if it was working. Nothing worked.

    I came up with the conclusion it was a hardware issue, so I open the laptop to make sure everything was connected right. I even disconnected the keyboard and reconnect it. Still no luck.

    I tried all the solution I could find online.

    If someone could help me out I would really appreciate it.

  2. #2
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    UP

    No one has an idea what i can do to fix this issue?

  3. #3
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    Bump

    Hi
    I would really like some idea, very tited of using an external keyboard.

  4. #4
    ROG Guru: White Belt Array tap002 PC Specs
    tap002 PC Specs
    Laptop (Model)ROG Strix GL703GE-IS74
    MotherboardASUSTeK COMPUTER INC. GL703GE
    Processori7-8750H CPU @ 2.20GHz
    Memory (part number)16GB DDR4 2666MHz DRAM
    Graphics Card #1GTX 1050i
    Storage #1MICRON 1100_MTFDDAV256TBN
    tap002's Avatar
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    May 2018
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    I have one suggestion, run the ATK package installer when it asks to uninstall; uninstall; reboot. Re-Install the ATK. good luck

  5. #5
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    Ok

    Hi,
    Thanks i'll try tomorow. I dont't have my laptop right now

  6. #6
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    didn't work

    Quote Originally Posted by tap002 View Post
    I have one suggestion, run the ATK package installer when it asks to uninstall; uninstall; reboot. Re-Install the ATK. good luck
    I tried that, still not working

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