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  1. #1
    Administrator Array MasterC@ASUS's Avatar
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    AURA SYNC 1.07.22 - Report Issues Here

    To better understand which issues you are currently experiencing with the latest release, I will be collecting your feedback from this thread to let the team know. Thanks!

    If you are not on the latest version, update to 1.07.22 to make debugging faster, please remember to mention:
    1. The BIOS/firmware version for your hardware.
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    4. If you have tried reinstalling Aura or Windows already.
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    6. OS build/version.
    7. If the issue was present in the previous version(s).
    Please Include a screenshot of the Aura UI, and any other pictures if applicable.


    Download 1.07.22 here:
    https://www.asus.com/campaign/aura/au/download.html

    If you experienced installation issues previously, please follow the procedure below:
    - Make sure you have updated the firmware for your keyboard & mouse using Armoury.
    - Right-click on Setup (not AsusSetup), then Run as administrator to uninstall the old version and remove all cached data.
    - Reboot PC.
    - Right-click on Setup, Run as administrator to install 1.07.22.
    - Reboot PC.
    - Right-click on the Aura shortcut icon, Run as administrator to open the Aura application.
    - If devices are not showing in the Aura UI, hit the refresh icon.
    Last edited by MasterC@ASUS; 12-21-2018 at 01:45 AM.

  2. #2
    ROG Enthusiast Array
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    - Corsair Vengeance RGB Pro is still not controllable from aura.

    - No way to turn off the new COD from taking control of aura when launching the game.

  3. #3
    ROG Enthusiast Array
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    Still the same big CPU usage (6-8%) on all other color settings than static and breathing.

    1. Asus x hero / Bios: 1704
    2. Corsair iCue
    3. No difference on power cycling
    4. reinstalled aura couple of times
    5. Issue was also in latest official version

  4. #4
    New ROGer Array spaccossa PC Specs
    spaccossa PC Specs
    MotherboardAsus Rog Strix Z370-F
    Processori7 8700k
    Memory (part number)G.Skill TridentZ 3200MHz DDR4
    Graphics Card #1Asus Rog Strix 1070
    CPU CoolerThermaltake Floe Riing 360
    CaseThermaltake View 37
    Power SupplyThermaltake Toughpower Grand 750W RGB
    Keyboard Logitech G910 Orion Spectrum
    Mouse Asus Pugio
    OS Windows 10

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    All effects, with the exception of static and color cycle, have become slow and stuttering. Also if now I try to reinstall the previous version, it no longer recognizes any device. I tried to reinstall several times with Ccleaner and asusCleaner.

    1. Asus Rog Strix Z370-F Gaming.. Bios 1412 of the 09/27/2018
    2. Asus Rog Strix Z370-F, Asus Rog Strix 1070, G.Skill Trident.Z 3200, TT Floe Riing 360
    3. No difference on power cycling
    4. Reinstalled Aura several times
    5. The issue was not present in version 1.06.95

    I have performed this procedure for update Aura Sync from 1.06.95 to 1.07.22.
    Update process : - Uninstall your current AURA apps in this order :
    1) GALAX GAMER RGB and/or Patriot Viper RGB if it is/they are installed
    2) AURA Service if it is installed
    3) AURA ("Yes" when the uninstaller asks to restart)
    Perform a cleanup with AURA Cleaner
    Perform a cleanup of the registry with CCleaner Free (or others)
    Launch "Setup.exe" (Right click > Run as administrator) > "Next" > "Next" > "Finish"
    The installer will ask you to restart your PC > "OK"
    Launch AURA via desktop AURA icon (Right click > Run as administrator)
    Hit the refresh icon (top right) to search all your AURA Sync devices

  5. #5
    ROG Member Array
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    I experience the same as what others have reported. Very high CPU usage (10-12% building to up to 20% CPU) for the LightingService task for anything other than breathing, static or rainbow. The performance of the lighting effect also seems to slow down over time. This was an issue with the previous couple of versions as well.

    1: ROG STRIX Z370-G BIOS 1412
    2. For AURA I am controlling my motherboard as well TridentZ RGB. I have Corsair fans with iCUE and a couple of Razer peripherals with Synapse
    3. A power cycle did not make a difference
    4. I followed the install instructions to upgrade to 1.07.22 including the cleaner. I tried reinstalling previous versions several times and it did not fix anything. This is a new build of Windows.

    This version did fix the issue where I could not consistently assign colors by area on the last build.

  6. #6
    Administrator Array MasterC@ASUS's Avatar
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    Quote Originally Posted by axiumone View Post
    - Corsair Vengeance RGB Pro is still not controllable from aura.

    - No way to turn off the new COD from taking control of aura when launching the game.
    To help us understand your situation, please provide the necessary info as mentioned in the OP. Thanks.

  7. #7
    Administrator Array MasterC@ASUS's Avatar
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    Quote Originally Posted by kompura View Post
    Still the same big CPU usage (6-8%) on all other color settings than static and breathing.

    1. Asus x hero / Bios: 1704
    2. Corsair iCue
    3. No difference on power cycling
    4. reinstalled aura couple of times
    5. Issue was also in latest official version
    What other Aura products are you syncing with?
    Latest Windows 10 build/version?
    Last edited by MasterC@ASUS; 10-25-2018 at 07:20 AM.

  8. #8
    ROG Enthusiast Array staticrp PC Specs
    staticrp PC Specs
    Laptop (Model)Rog Phone
    MotherboardAsus Rampage V Edition 10
    ProcessorCore i7-6900K
    Memory (part number)Corsair Vengeance LED CMU64GX4M4C3000C15
    Graphics Card #1Poseidon 1080TI
    Graphics Card #2Rog stix 1080ti (off)
    Graphics Card #3Rog stix 1080ti (off)
    Sound CardXonar Phoebus
    MonitorAsus ROG Swift PG348Q, ROG AURA TERMINAL
    Storage #1NVMe Samsung SSD 960 PRO
    Storage #2Samsung SSD 850 EVO 500GB & 2xSeagate 3tb
    CPU CoolerCustom water system EK+CORSAIR+TT
    CaseThe Tower 900
    Power SupplyTT Bailkal 1500W
    Keyboard Rog Claymore
    Mouse Rog Spatha
    Headset Rog centurion, Rog Delta
    Mouse Pad GM 50Plus, ROG Balteus
    Headset/Speakers DENON + PIONEER
    OS 10 x64
    Network RouterGT-AC5300
    Accessory #1 2xEK-CoolStream XE 480
    Accessory #2 10xCorsair LL120, 3xRiing 14 LED RGB, ROG SPOTLIGHT!
    Accessory #3 Thermaltake Pacific RGB G1/4 PETG, 2xPacific PR22-D5,

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    1/ Asus Rampage V Edition 10/ BIOS 1902
    2/ Poseidon 1080ti, claymore keyboard, spatha. Corsair icue v3.8.91
    3/ Rebooting, reinstalling AURA and using "AuraCleaner" does not help. Does not start at all.
    4/ Reinstalling AURA software does not help. Even after lowering the version to Lighting_Control_1.06.17 did not help.
    5/ NO. it all started after installing Lighting_Control_1.06.95 and ROG_Armoury_v20606.


    No changes! All the same as with this post!

  9. #9
    Administrator Array MasterC@ASUS's Avatar
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    Quote Originally Posted by staticrp View Post
    1/ Asus Rampage V Edition 10/ BIOS 1902
    2/ Poseidon 1080ti, claymore keyboard, spatha. Corsair icue v3.8.91
    3/ Rebooting, reinstalling AURA and using "AuraCleaner" does not help. Does not start at all.
    4/ Reinstalling AURA software does not help. Even after lowering the version to Lighting_Control_1.06.17 did not help.
    5/ NO. it all started after installing Lighting_Control_1.06.95 and ROG_Armoury_v20606.


    No changes! All the same as with this post!
    Please clarify your issues.
    Aura cannot install or cannot run?
    Anything else?

  10. #10
    ROG Enthusiast Array staticrp PC Specs
    staticrp PC Specs
    Laptop (Model)Rog Phone
    MotherboardAsus Rampage V Edition 10
    ProcessorCore i7-6900K
    Memory (part number)Corsair Vengeance LED CMU64GX4M4C3000C15
    Graphics Card #1Poseidon 1080TI
    Graphics Card #2Rog stix 1080ti (off)
    Graphics Card #3Rog stix 1080ti (off)
    Sound CardXonar Phoebus
    MonitorAsus ROG Swift PG348Q, ROG AURA TERMINAL
    Storage #1NVMe Samsung SSD 960 PRO
    Storage #2Samsung SSD 850 EVO 500GB & 2xSeagate 3tb
    CPU CoolerCustom water system EK+CORSAIR+TT
    CaseThe Tower 900
    Power SupplyTT Bailkal 1500W
    Keyboard Rog Claymore
    Mouse Rog Spatha
    Headset Rog centurion, Rog Delta
    Mouse Pad GM 50Plus, ROG Balteus
    Headset/Speakers DENON + PIONEER
    OS 10 x64
    Network RouterGT-AC5300
    Accessory #1 2xEK-CoolStream XE 480
    Accessory #2 10xCorsair LL120, 3xRiing 14 LED RGB, ROG SPOTLIGHT!
    Accessory #3 Thermaltake Pacific RGB G1/4 PETG, 2xPacific PR22-D5,

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    Thumbs up

    Quote Originally Posted by MasterC@ASUS View Post
    Please clarify your issues.
    Aura cannot install or cannot run?
    Anything else?
    Aura is installed but cannot work.

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