AURA SYNC 1.07.22 - Report Issues Here

[crashniels]

1. Crosshair VII hero (wifi) latest bios (0804)
2. Motherboard, Corsair Vengeance RGB, RGB Fans; Corsair Keyboard & Mouse are controlled via ICue
3. No difference
4. Only Aura so far.
5. 1803 windows
6. No it was not.

My Corsair Vengeance RGB does not show up in AURA. And the SDK seems to be broken. Everything starts flickering rapidly as soon as i try and use it. Probably since the SDK was changed recently but no documentation was provided. Everything worked fine with 1.06.17. Also cant seem to be able to downgrade. The issue still persists now.

[itsGucci-1921]

Aura app wont load up for me. It wont crashed before it could start up.

[F0x135]

Aura lighting effects still running 'slow' for me, last 3 versions now. Last post on previous beta:

This BETA version still has 'slow' lighting effects for me that started on the previous version, as well as high CPU usage (Hovers around 5% on a 8700K). I've mentioned before that the slow lighting effects used to happen on previous versions ONLY when the CPU was being highly stressed i.e. benchmarking or testing. A reboot usually fixes it but that's no longer the case.

This was a clean install.

Bios version 1412
Aura products: Z370-F / Trident-Z RGB F4-2400C15Q-32GTZR / x2 Strix 1080Ti / CoolerMaster ML240R aRGB AIO.
Power cycle HAS NOT made a difference.
Clean install of AURA - always do. Using Auracleaner + CCleaner
Issue started on version 1.06.95

[Known2BeUnknown]

To better understand which issues you are currently experiencing with the latest release, I will be collecting your feedback from this thread until Oct. 31 to let the team know. Thanks!

If you are not on the latest version, update to 1.07.22 Beta to make debugging faster, please remember to mention:
1. The BIOS/firmware version for your hardware.
2. The AURA SYNC products you own and any other 3rd-party lighting software.
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
4. If you have tried reinstalling Aura or Windows already.
5. OS build/version.
6. If the issue was present in the previous version(s).

(Include pictures or screenshots if applicable)

Download 1.07.22 Beta here:
https://www.asus.com/campaign/aura/au/download.html

If you experienced installation issues previously, please follow the procedure below:
- Make sure you have updated the firmware for your keyboard & mouse using Armoury.
- Right-click on Setup (not AsusSetup), then Run as administrator to uninstall the old version and remove all cached data.
- Reboot PC.
- Right-click on Setup, Run as administrator to install 1.07.22 Beta.
- Reboot PC.
- Right-click on the Aura shortcut icon, Run as administrator to open the Aura application.
- If devices are not showing in the Aura UI, hit the refresh icon.

hello guys,
I have the problem, that both of my Strix RTX 2080 TI O11G's doesn't sync or show up with the Aura software (Version 1.06.95). I tried downloading the Beta Version, but the file is not aviable.
i tried copying the .dll files from one folder to another (from Aura SDK and AURA_RGBLightingControl_for_Graphic_card_XG-STATION to Aura 1.06.95), didn't work. many reinstallings didn't resolved the problem, but i haven't tried reinstalling windows.
everything else works in Version 1.06.95, mainboard, keyboard, mice and whatever else, except both graphic cards don't show up.
refreshing the components crashes the Aura Sync software

1. Rampage VI Extreme BIOS 1503
2. Rampage VI Extreme, 2x Srtix 2080 TI O11G,14 LED addressable RGB srtip, 12x RGB Fans, 4x G. Skill Trident RGB, Strix Flare, Gladius 2
3. I tried many things
4. Aura many times, windows not
5. Windows 10 Pro, OS Build 17134.376
6. I don't know that one

i will try reinstalling windows in a few days, and try with a clean install to look up what could cause the problem.
maybe you know what could the cause be?
with best regards K2BU

[XPredator13]

LightingService wont let Ghost Recon Wildlands launch...stopping it from task manager, the game launches...

[tungd00927]

Hello support team,

I can get the white led by pulling the saturation all the the left on following modes: static, breathing

but i am having trouble with choosing the white color in following modes: comet, flashes, wave, glowing yoyo, starry night, strobing

So is this considered a bug?

i know the RGB values of white are R:255, G: 255, B:255, but when i set manually, all devices turns red and reset to R:255, G: 0, B:0

I posted this in many topics but there is no official answer from asus support team, hope this time makes some difference.

Also, I experienced a new behavior with breathing mode: instead of fade in and fade out in terms of color, the color flashes unpredictably

1. The BIOS/firmware version for your hardware. (ROG STRIX X470-F GAMING BIOS 4024)
2. The AURA SYNC products you own and any other 3rd-party lighting software. (none)
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute) (no difference)
4. If you have tried reinstalling Aura or Windows already. (yes, already)
5. OS build/version. (OS build 17134.345/version 1803)
6. If the issue was present in the previous version(s). (no)

[James.4133]

Hello,

I no longer have the firmware for the LED EC in the BIOS possible to give me the way to get it back? Thank you

1. The BIOS / firmware version of your hardware. (BIOS 1302 ROG STRIX Z270E GAMING)
2. AURA SYNC products you own and any other third-party lighting software. (AURA 1.07.22, Corsair ICUE, RGB Fusion)
3. If a power cycle has made a difference. (no)
4. If you have ever tried reinstalling Aura or Windows. (Yes)
5. OS build / version. (OS build 17134.345 / version 1803)
6. If the problem was present in previous versions. (Yes)

[staticrp]

Please clarify your issues.
Aura cannot install or cannot run?
Anything else?

Oh miracle. Today I turned on the PC and was surprised that the sound of the aura worked! Asus - great! ty!

[nfsking2]

CPU usage always gets high caused by 'LightingService.exe'

Don't fooled by task manager's 2% CPU usage, it's a 4.4GHz 18C36T 7980XE, 2% is high enough.

1. Rampage VI Extreme UEFI 1401
2. ASUS R6E/G.Skill TridentZ/Cooler Master ML360R (no RGB fans installed)
3. Tried power cycle, clean reinstall, update software version, no help.
4. Tried reinstalling Aura, not Windows, there's absolutely nothing to do with Windows.
5. Windows 10 x64 1809.
6. The issue was present in all previous versions.

Screenshots: see attachments

it's before and after stop LightingService comparation

[spaccossa]

CPU usage always gets high caused by 'LightingService.exe'
Don't fooled by task manager's 2% CPU usage, it's a 4.4GHz 18C36T 7980XE, 2% is high enough.

I do not understand why 2% should be a high value. 2% is not high.. it is acceptable for what it does.