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  1. #1
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    To All Those Who Didn't Get Call of Duty Black Ops 4 Game Key or Deluxe Version Key

    I have filed a BBB Complaint Friday October 10/26/19 with Asus based out of California.

    I also sent an email to the CEO of Asus via email support.

    I am considering starting a class action law suit against Asus for not providing Call of Duty Black Ops 4 Game Keys or Deluxe Game keys as promised.

    If you have been affected by this issue please reply below as i want to understand how many customers Asus has not provided as promise the game key or the correct game key.

    I should have received Deluxe version game key as I bought a Asus Maximus XI ROG Hero Call of Duty Black Ops 4 Motherboard and i7-9700k Intel Processor.

    I provided all details and evidence regarding my purchase from Microcenter and got just a simple email they are looking into this issue.

  2. #2
    Administrator Array MasterC@ASUS's Avatar
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    Sorry for the wait. Everyone who is eligible for the Deluxe version will receive it, no changes were made and we will not rescind the offer that is currently available.

  3. #3
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    Quote Originally Posted by theonecsm View Post
    I have filed a BBB Complaint Friday October 10/26/19 with Asus based out of California.

    I also sent an email to the CEO of Asus via email support.

    I am considering starting a class action law suit against Asus for not providing Call of Duty Black Ops 4 Game Keys or Deluxe Game keys as promised.

    If you have been affected by this issue please reply below as i want to understand how many customers Asus has not provided as promise the game key or the correct game key.

    I should have received Deluxe version game key as I bought a Asus Maximus XI ROG Hero Call of Duty Black Ops 4 Motherboard and i7-9700k Intel Processor.

    I provided all details and evidence regarding my purchase from Microcenter and got just a simple email they are looking into this issue.

    I'm sorry to hear about your issue, please reach out to me via Email or Private message.
    I'll do my best to solve your problem as fast as i can.

    My email is cl-adrian@asus.com.:
    Last edited by cl-Adrian@asus; 10-29-2018 at 05:45 PM.

  4. #4
    ROG Enthusiast Array itsGucci-1921 PC Specs
    itsGucci-1921 PC Specs
    MotherboardASUS ROG Maximus X Hero (Wi-Fi AC)
    ProcessorIntel Core i7-8086K Anniversary Limited Edition
    Memory (part number)Corsair Vengeance LPX 32GB (2x16GB) DDR4 3200MHz CL16 Memory Kit - Black
    Graphics Card #1ROG-STRIX-RTX2080TI-O11G-GAMING
    MonitorASUS ROG Swift PG279Q
    Storage #1Samsung 970 Pro M.2 NVMe PCI-E 512GB Solid State Drive
    Storage #2Samsung 860 EVO 2.5" SATA III 1TB Read: 550MB/s; Write: 520MB/s Solid State Drive
    CPU CoolerNoctua NH-D15
    CaseDefine R6 Gunmetal TG ATX Mid Tower Case
    Power SupplyCORSAIR HXi Series HX1000i
    Keyboard Ducky One RGB Mechanical Keyboard – Cherry MX Silver Switch
    Mouse Logitech G903
    Headset Sennheiser HD 800
    Mouse Pad Logitech G440
    OS Microsoft Windows 10 Home 64-Bit English OEM DVD
    Network RouterROG Rapture GT-AC5300
    Accessory #1 Rode NT1/AI1Kit NT1/AI1Kit-USB Cable Channel

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    Quote Originally Posted by theonecsm View Post
    I have filed a BBB Complaint Friday October 10/26/19 with Asus based out of California.

    I also sent an email to the CEO of Asus via email support.

    I am considering starting a class action law suit against Asus for not providing Call of Duty Black Ops 4 Game Keys or Deluxe Game keys as promised.

    If you have been affected by this issue please reply below as i want to understand how many customers Asus has not provided as promise the game key or the correct game key.

    I should have received Deluxe version game key as I bought a Asus Maximus XI ROG Hero Call of Duty Black Ops 4 Motherboard and i7-9700k Intel Processor.

    I provided all details and evidence regarding my purchase from Microcenter and got just a simple email they are looking into this issue.
    We walking the same shoe brother. I brought the Maximus Hero X bundled with i7 8086. Let me know if you have a solution.

  5. #5
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    Quote Originally Posted by MasterC@ASUS View Post
    Sorry for the wait. Everyone who is eligible for the Deluxe version will receive it, no changes were made and we will not rescind the offer that is currently available.
    When will we receive it?

    Thanks

  6. #6
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    Quote Originally Posted by cl-Adrian@asus View Post
    I'm sorry to hear about your issue, please reach out to me via Email or Private message.
    I'll do my best to solve your problem as fast as i can.

    My email is cl-adrian@asus.com.:
    i got the standard game key I should have gotten the deluxe game key.

    I can wait until it is released to everyone that should have got the deluxe game key.

  7. #7
    New ROGer Array
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    Same Boat

    Purchased the Maximus X Hero (wifi a.c.) and 8700k from Amazon 2 weeks ago. I never recieved the Asus promotion code and I have yet to recieve a response from the support email after 7+ days. Certainly some of the worst customer service I've ever experienced..

  8. #8
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    Quote Originally Posted by theonecsm View Post
    i got the standard game key I should have gotten the deluxe game key.

    I can wait until it is released to everyone that should have got the deluxe game key.
    By any chance did you email me or private message me?

    As soon as you do so I will correct the matter immediately.

  9. #9
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    Quote Originally Posted by cl-Adrian@asus View Post
    By any chance did you email me or private message me?

    As soon as you do so I will correct the matter immediately.
    hi could you help me too?
    I can not put the data of the maximus xi formula on the site because it is missing in the menu. so I can not have my copy of code

  10. #10
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    Quote Originally Posted by AgentSparkles View Post
    Purchased the Maximus X Hero (wifi a.c.) and 8700k from Amazon 2 weeks ago. I never recieved the Asus promotion code and I have yet to recieve a response from the support email after 7+ days. Certainly some of the worst customer service I've ever experienced..
    Yes, I did email you and as well as Robert Tinsley - Asus Executive Escalations and a copy of my receipt of purchase for both the 9700k and Asus ROG Maximus XI Call of Duty Black Ops 4 Z390 Motherboard.

    Thank you,
    Chris Murphy

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