Page 7 of 7 FirstFirst ... 5 6 7
Results 61 to 67 of 67
  1. #61
    New ROGer Array
    Join Date
    Jun 2018
    Reputation
    10
    Posts
    3

    Exclamation

    I bought a maximus xi formula on the 6th of december and the store never gave me a asus code to redeem balck ops 4 deluxe edition. I have sent multiple emails to asus support and knowbody has helped me to get the code. I was told to email asus support and that they would help me out but know one has.

  2. #62
    New ROGer Array Sentient PC Specs
    Sentient PC Specs
    MotherboardASUS Maximus XI Code
    ProcessorIntel 9900K
    Memory (part number)F4-3600C17Q-32GTZR
    Graphics Card #1EVGA RTX 2080TI FTW3
    MonitorASUS PG279Q
    Storage #1Samsung EVO 970 1TB
    Storage #2Crucial MX500 1 TB
    CPU CoolerCorsair H115i Pro
    CaseCorsair 780
    Power SupplyEVGA 1200 P2
    Keyboard Hyper X Alloy Elite RGB
    Mouse Logitech G903
    Headset Hyper X Cloud Flight
    OS Windows 10 PRO

    Join Date
    Dec 2018
    Reputation
    10
    Posts
    2

    @ Nesm1608, I'm pretty much in the same boat. I purchased the Maximus Code XI during the promotion and got a Product key from New Egg. At first, the key didn't work. Then I think in early December I tried it again and got as far as selecting the product I purchased, but my product wasn't listed. I've also emailed support and haven't heard anything back yet. It's been about two weeks.

  3. #63
    New ROGer Array
    Join Date
    Jun 2018
    Reputation
    10
    Posts
    3

    Asus has still not been able to resolve my issue. After a week or two.

  4. #64
    New ROGer Array
    Join Date
    Dec 2018
    Reputation
    10
    Posts
    1

    Ditto.

    Same here, Bought a GL703GS From PCworld/Currys, everything points towards me being eligible. (An expensive model..£1,873.00 GBP).
    There was a promotion popup on the PC when set up, a card with the packaging, and the promotion page lists my model. I was even emailed a `code` to swap for the download upon registering etc, but then had to jump through hoop after hoop in order to try to redeem it, (on the asus promotion page that the email directs you to), only to be stopped in my tracks at step 4, whereupon my model number magically disappeared from the model selector, and left me at a dead end. I tried downloading the promotion app, which opens to an agreement screen, but stalls, and just shows a blank screen with a tiny red half moon icon.
    ( https://imgur.com/a/mSrRA3y )
    Many of us bought these items and made our choices because of the promotion, so its a slap in the face to us all, when we`re sent on such a wild goose chase, only to find that actually claiming the promotion game is physically impossible.

    Don`t bother `reaching out to me`, I`m done with this, I`ve already spent far too much time faffing around with the many hoops I had to jump through, (a picture of the products packaging? - seriously?...)., serial number, receipt copy ..screen after screen of `enter this`, `enter that`, `confirm this`,`confirm that`, `heres a code, now go here..`,`go there`, `now start again...` .....no games worth that.
    Btw, its my first, (and last...) purchase of an asus product.
    Last edited by BrokenCaPtcHa; 02-22-2019 at 12:33 AM.

  5. #65
    New ROGer Array
    Join Date
    Feb 2019
    Reputation
    10
    Posts
    1

    Didnt get COD: Black Ops 4

    Quote Originally Posted by theonecsm View Post
    I have filed a BBB Complaint Friday October 10/26/19 with Asus based out of California.

    I also sent an email to the CEO of Asus via email support.

    I am considering starting a class action law suit against Asus for not providing Call of Duty Black Ops 4 Game Keys or Deluxe Game keys as promised.

    If you have been affected by this issue please reply below as i want to understand how many customers Asus has not provided as promise the game key or the correct game key.

    I should have received Deluxe version game key as I bought a Asus Maximus XI ROG Hero Call of Duty Black Ops 4 Motherboard and i7-9700k Intel Processor.

    I provided all details and evidence regarding my purchase from Microcenter and got just a simple email they are looking into this issue.
    I had my Asus Scar Strix II for about a month and I filled in all the requirements to be eligible to recieve the product code. But Asus still hasnt provided me a mail with the code! Please someone deal with this.

  6. #66
    New ROGer Array
    Join Date
    Feb 2019
    Reputation
    10
    Posts
    4

    Lightbulb I'm Down With A Class Action!

    Quote Originally Posted by theonecsm View Post
    I have filed a BBB Complaint Friday October 10/26/19 with Asus based out of California.

    I also sent an email to the CEO of Asus via email support.

    I am considering starting a class action law suit against Asus for not providing Call of Duty Black Ops 4 Game Keys or Deluxe Game keys as promised.

    If you have been affected by this issue please reply below as i want to understand how many customers Asus has not provided as promise the game key or the correct game key.

    I should have received Deluxe version game key as I bought a Asus Maximus XI ROG Hero Call of Duty Black Ops 4 Motherboard and i7-9700k Intel Processor.

    I provided all details and evidence regarding my purchase from Microcenter and got just a simple email they are looking into this issue.
    I am TOTALLY down with signing an affidavit on this one! When are we going to seek legal remedy on the bogus action and misleading / false advertising.... SIGN ME UP!

  7. #67
    New ROGer Array
    Join Date
    Feb 2019
    Reputation
    10
    Posts
    4

    Angry Anyone Truly Interested In Lodging Complaint?

    Hi All,

    I wanted to reach out to the forum and community to see if anyone would be interested in filing pursuit on an action against Asus for their deceptive and rigged advertising and redemption process?

    I know several others have stated concern and issue, but has anyone actually done anything to legally reprimand this situation? I have been going back and forth with half ignorant phone agents and have gotten no where for the past year. Has anyone else has these issues and interested in possibly filing dual complaints or a joint complaint? I had roughly 2 months before the offer expired to claim and attempted to do so several times with no success. (My model was included in the promo but was not shown on the site for download - i.e. Model was grayed out)

    I understand it is just a game, but this was one of several issues from Asus and I'm mostly interested in doing this to prove a point! A point in that consumers like ourselves, spend hundreds and thousands on their machinery and they just keep ripping us off every little chance they can. When is enough truly enough. My feelings are based on the princple alone.

    Giving you are interested, let me know through here or PM/DM me.

    ----------------------------------------------------------------------------------------------------------------------------------

    To Asus Staff -

    Why, after hundreds of consumers have lodged complaints and cast issues regarding these matters, has Asus not responded and provided resolve? Why has Asus left us, buyers of your thousand(s) of dollar piece of machinery, high and dry, when it was Asus that promised us this game as an incentive to buy your product!?

    Why has our questions and complaints went unheard and why hasn't Asus at least attempted to make things right? This is why your being sued over the faulty POS batteries in a couple other models. Had Asus listened to the Consumers, fixed the issue correctly and made things right, Asus would not have been in the position it is now, paying out MILLIONS of dollars back to the Consumers.

    I'm giving Asus 1 Month to respond to my emails. After, my complaints will be filed with the FTC and the FCC for violations on both fronts, as well as my in-state commissioners office and the BBB.

    I have roughly 86 signature supporters and I hope to find more of my Gaming Pals on here to do their part in bringing this to the forefront of your enterprise. We Want Our Dues and What Is Owed!

    Enough IS Enough! I have paid Asus over $30,000.00 USD through the years on new machinery, phones, accessories and the entire lot of bonus gear. One would think, that a $100.00 USD game at the time wouldnt be too much of an issue.

    -- A Pissed Consumer!

Page 7 of 7 FirstFirst ... 5 6 7

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •