cancel
Showing results for 
Search instead for 
Did you mean: 

Got a ASUS ROG Strix Hero II. Keyboard dosen't light up anymore when in Windows...

TeknoRider
Level 7
Hi there, bought this laptop and love it, I installed windows and the keyboard and all the RGB worked fine, i tried to install AURA and now it's completely off... any tips ? i tried deleting all the aura stuff, reinstalling it... nothing...

PS : updated the BIOS, tried resetting it, no help.
5,767 Views
7 REPLIES 7

TeknoRider
Level 7
bump.

MoKiChU
Level 40
TeknoRider wrote:
Hi there, bought this laptop and love it, I installed windows and the keyboard and all the RGB worked fine, i tried to install AURA and now it's completely off... any tips ? i tried deleting all the aura stuff, reinstalling it... nothing...

PS : updated the BIOS, tried resetting it, no help.


Hi,

You do not have to use the versions of AURA that you find on the forum (which are dedicated to Desktop), you must use versions dedicated to your notebook : https://www.asus.com/fr/Laptops/ROG-Strix-Hero-II/HelpDesk_Download

Here's how to proceed :

--------Update process : - Uninstall your current AURA apps in this order : 1) GALAX GAMER RGB and/or Patriot Viper RGB if it is/they are installed
------------------------------------------------------------------------------------------------------------2) AURA Service if it is installed
------------------------------------------------------------------------------------------------------------3) AURA ("Yes" when the uninstaller asks to restart)
----------------------------------- Perform a cleanup with AURA Cleaner
----------------------------------- Perform a cleanup of the registry with CCleaner Free (or others)
----------------------------------- Install last ROG AURA Core via MS Store : https://www.microsoft.com/store/apps/9pg5q8nsf0zc
----------------------------------- Install last ROG AURA Core Component 1.0.14 via launch "Setup.exe" (Right click > Run as administrator) :
----------------------------------https://dlcdnets.asus.com/pub/ASUS/GamingNB/GL504GS/ROG_Aura_Core_Component_V1014.zip
----------------------------------- Install last AURA Lighting Service 3.02.23 via launch "install.bat" (Right click > Run as administrator) :
----------------------------------https://dlcdnets.asus.com/pub/ASUS/GamingNB/GX501GI/AuraService_v3.02.23_4_7zone_SupportSite.zip

MoKiChU
Level 40
TeknoRider wrote:
Hi there, bought this laptop and love it, I installed windows and the keyboard and all the RGB worked fine, i tried to install AURA and now it's completely off... any tips ? i tried deleting all the aura stuff, reinstalling it... nothing...

PS : updated the BIOS, tried resetting it, no help.


Hi,

You do not have to use the versions of AURA that you find on the forum (which are dedicated to Desktop), you must use versions dedicated to your notebook : https://www.asus.com/fr/Laptops/ROG-Strix-Hero-II/HelpDesk_Download

Here's how to proceed :

--------Update process : - Uninstall your current AURA apps in this order : 1) GALAX GAMER RGB and/or Patriot Viper RGB if it is/they are installed
------------------------------------------------------------------------------------------------------------2) AURA Service if it is installed
------------------------------------------------------------------------------------------------------------3) AURA ("Yes" when the uninstaller asks to restart)
----------------------------------- Perform a cleanup with AURA Cleaner
----------------------------------- Perform a cleanup of the registry with CCleaner Free (or others)
----------------------------------- Install last ROG AURA Core via MS Store : https://www.microsoft.com/store/apps/9pg5q8nsf0zc
----------------------------------- Install last AURA Lighting Service 3.02.23 via launch "install.bat" (Right click > Run as administrator) :
------------------------------------https://dlcdnets.asus.com/pub/ASUS/GamingNB/GX501GI/AuraService_v3.02.23_4_7zone_SupportSite.zip

Hi,

i followed exactly your post, then restarted, still off. Tried to change the lighting with AURA (brightness was set to 0%, i topped it at 100% and applied, nothing.)
when cold booting, the RGB does work, but 2 minutes after windows booted up, it turns off and stays off even when restarting...

TeknoRider wrote:
Hi,

i followed exactly your post, then restarted, still off. Tried to change the lighting with AURA (brightness was set to 0%, i topped it at 100% and applied, nothing.)
when cold booting, the RGB does work, but 2 minutes after windows booted up, it turns off and stays off even when restarting...


Hi,

Could you try again with the previous version of AURA Lighting Service :

--------Install process : - Uninstall your current AURA apps in this order : 1) GALAX GAMER RGB and/or Patriot Viper RGB if it is/they are installed
-----------------------------------------------------------------------------------------------------------2) AURA Service if it is installed
-----------------------------------------------------------------------------------------------------------3) AURA ("Yes" when the uninstaller asks to restart)
----------------------------------- Perform a cleanup with AURA Cleaner
----------------------------------- Perform a cleanup of the registry with CCleaner Free (or others)
----------------------------------- Install last ROG AURA Core via MS Store : https://www.microsoft.com/store/apps/9pg5q8nsf0zc
----------------------------------- Install last ROG AURA Core Component 1.0.14 via launch "Setup.exe" (Right click > Run as administrator) :
------------------------------------https://dlcdnets.asus.com/pub/ASUS/GamingNB/GL504GS/ROG_Aura_Core_Component_V1014.zip
----------------------------------- Install last AURA Lighting Service 1.00.41 via launch "install.bat" (Right click > Run as administrator) :
------------------------------------https://dlcdnets.asus.com/pub/ASUS/GamingNB/DriverforWin10/AuraLightingService/AuraLightingService_A...

tried again, still was at 0% in aura utility, still set it up at 100%, applied, no changes, still off.

bump.