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  1. #1
    ROG Member Array
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    Long time Asus user looking for Support or Refund

    I have used Asus Motherboards exclusively for years without hardly an issue. However my last build I used a Formula XI . A beautiful board for certain. Lots of promise inside that board.

    Once windows 10 is installed, followed by the Asus drivers for the board and components. Then Aura and Live Dash . . I have the same issues that you are been receiving reports about from quite a few folks . Live Dash sometimes shows valid info (ie temp) other times it is stuck on "Detected Memory" or off completely until the next reboot. The Aura hangs and the service stops, it loses settings. you know , all that same stuff you have been hearing about for a while.

    I would prefer that you fix these issues in a most expeditious manner, or refund the very expensive purchase price of my Formula MB.
    One final note, I have installed, reinstalled, clean installed Windows 10 4 times over the last few days.

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
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    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    If you wish to receive a refund make sure you contact your retailer ASAP. Only the retailer can issue a refund. Once you pass the retailer's return window your only option will be RMA for repair or replacement. RMA is good at resolving hardware issues but isn't much help if you don't like the companion software.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    ROG Guru: Yellow Belt Array ThrashZone PC Specs
    ThrashZone PC Specs
    MotherboardASUS x99 sabertooth & ASUS TUF x299 Mark 2
    Processori7-5930k & i9-9940x
    Memory (part number)Trident-Z 3200C14 & Trident-Z 3600C16 both Samsung B-Dies
    Graphics Card #1EVGA 1080ti FTW3 water block & Titan Xp copper water block
    MonitorAOC G2460PG 24"G-Sync 144Hz & ASUS VG248QE 24" 144Hz
    Storage #12-Samsung 970 Evo Plus 500gb M.2 & 2.5" ssd's 850 pro's for os 850 evo for games
    Storage #22-LG Blu-Ray WH16NS40
    CPU Coolerx99 2-240GTX with evo & koolance vrm water block Both & x299 2-280GTX 2-D5's before and after rads
    Case2- Corsair 450D with second floors for 240GTX & 280GTX rads enclosed and filtered on top
    Power SupplyEVGA 1000P2 & EVGA 1200P2
    Keyboard Logitech G910 Orion Spectrum & Logitech G710+
    Mouse 2-Red dragon Perdition
    OS win-7 & win-10 pro on both systems win-7 everyday os
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    Hi,
    Really asus makes okay boards but software wise no way Jose does that stuff get installed on my ssd's
    Not even ai suite all of it's pretty bad

    Want lighting buy strip lighting and turn off all board rgb features.
    https://www.newegg.com/Product/Produ...82E16811980001

  4. #4
    ROG Guru: White Belt Array jpmboy PC Specs
    jpmboy PC Specs
    MotherboardRampage VI Apex
    Processor7980XE
    Memory (part number)G.SKill 3600c15 (2x)2x8GB
    Graphics Card #1Titan V
    Graphics Card #2Titan V
    MonitorROG PG278Q
    Storage #1Intel 900P
    Storage #24TB Raid 10
    CPU CoolerCustom Water
    Power SupplyAX1500i
    Keyboard Ducky
    Mouse ROG Spatha
    Headset Ultimate Ears Custom IEMs
    OS Win 10/Win7 Pro
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    Live dash does this with the current software version - on my Max11E also. The in live dash are not retained thru an on/off cycle.

  5. #5
    Administrator Array Silent Scone@ASUS's Avatar
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    Quote Originally Posted by Flustered View Post
    I have used Asus Motherboards exclusively for years without hardly an issue. However my last build I used a Formula XI . A beautiful board for certain. Lots of promise inside that board.

    Once windows 10 is installed, followed by the Asus drivers for the board and components. Then Aura and Live Dash . . I have the same issues that you are been receiving reports about from quite a few folks . Live Dash sometimes shows valid info (ie temp) other times it is stuck on "Detected Memory" or off completely until the next reboot. The Aura hangs and the service stops, it loses settings. you know , all that same stuff you have been hearing about for a while.

    I would prefer that you fix these issues in a most expeditious manner, or refund the very expensive purchase price of my Formula MB.
    One final note, I have installed, reinstalled, clean installed Windows 10 4 times over the last few days.

    Can you confirm which UEFI version and version of Live Dash, please? I have the Formula XI cycling multiple info without issue on my personal system (0805). I also have Aura installed in tandem as well as the Aura Terminal.

    Does the issue occur after resuming from S3, or randomly?

  6. #6
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    Quote Originally Posted by Silent Scone@ASUS View Post
    Can you confirm which UEFI version and version of Live Dash, please? I have the Formula XI cycling multiple info without issue on my personal system (0805). I also have Aura installed in tandem as well as the Aura Terminal.

    Does the issue occur after resuming from S3, or randomly?
    I am running 0805 for bios, however I noticed that my date on my 0805 is Jan 29, and the one now posted has a later date but is still listed as 0805. My issue is not random, it will fail everytime after a sleep state , and crash randomly during use if I enter the program. Sometimes it will not open at all .

  7. #7
    Administrator Array Silent Scone@ASUS's Avatar
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    Quote Originally Posted by Flustered View Post
    I am running 0805 for bios, however I noticed that my date on my 0805 is Jan 29, and the one now posted has a later date but is still listed as 0805. My issue is not random, it will fail everytime after a sleep state , and crash randomly during use if I enter the program. Sometimes it will not open at all .

    I will attempt to rep this later, although I have not encountered any issues with services crashing. As above, can you tell me the version of Aura and Live Dash?

  8. #8
    ROG Member Array
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    Quote Originally Posted by Silent Scone@ASUS View Post
    I will attempt to rep this later, although I have not encountered any issues with services crashing. As above, can you tell me the version of Aura and Live Dash?
    I am currently running aura 1.07.35 and Live Dash 1.04. I am contemplating trying one more fresh install, but I really hate the idea of investing another day of software installation to have the same end result. Personally I would like to see Live dash and aura in the same program, instead of two different , I feel the confliction is between those two pieces of software. I appreciate your help and I look forward to your input.

  9. #9
    Administrator Array Silent Scone@ASUS's Avatar
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    Quote Originally Posted by Flustered View Post
    I am currently running aura 1.07.35 and Live Dash 1.04. I am contemplating trying one more fresh install, but I really hate the idea of investing another day of software installation to have the same end result. Personally I would like to see Live dash and aura in the same program, instead of two different , I feel the confliction is between those two pieces of software. I appreciate your help and I look forward to your input.
    I've just installed 1.07.35 along side LD 1.04 and everything is working as intended, including resuming from S3. The OLED displays the Formula animation whilst in S3, and resumes cycling upon awaking from S3.


    Can you

    1. Confirm what settings you are using in Aura / Live Dash

    2. List any other utilities or applications running in the background

    3. List all Aura Sync devices connected

    It may also help if you can save your UEFI config and upload the txt here.

    Click image for larger version. 

Name:	Aura.PNG 
Views:	0 
Size:	769.3 KB 
ID:	79003

  10. #10
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    Quote Originally Posted by Silent Scone@ASUS View Post
    I've just installed 1.07.35 along side LD 1.04 and everything is working as intended, including resuming from S3. The OLED displays the Formula animation whilst in S3, and resumes cycling upon awaking from S3.


    Can you

    1. Confirm what settings you are using in Aura / Live Dash
    Tried several Aura, current is static using 3 different colors. Live Dash is only CPU temp, It only displays correctly on fresh boot, after waking it displays "Detected Memory until it sometimes goes black, but most commonly a reboot.

    2. List any other utilities or applications running in the background
    I have tried Aura/Live Dash on a fresh install with only Asus drivers and Windows updates. I had the same symptoms and have since installed Razer Software for my game pad, ICUE for my Keyboard and Mousepad , Steam and some games. I will attempt to attatch a report from dxdiag , I attempted earlier to upload it, but It wouldnt allow me.

    3. List all Aura Sync devices connected
    6 gamdias rgb fans through a RGB hub; Barrow Boxfish, EK Velocity RGB CPU cooler, Phankeks GPU , the last 2 are on the 12v RGB.

    It may also help if you can save your UEFI config and upload the txt here.

    Click image for larger version. 

Name:	Aura.PNG 
Views:	0 
Size:	769.3 KB 
ID:	79003
    System Information
    ------------------
    Time of this report: 2/20/2019, 10:29:14
    Machine name: MINE
    Machine Id: {C8B6DD39-AFE9-4A99-906B-850F0C6A62B0}
    Operating System: Windows 10 Pro 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: 0805 (type: UEFI)
    Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
    Memory: 32768MB RAM
    Available OS Memory: 32684MB RAM
    Page File: 8404MB used, 29143MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.17763.0001 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 1080 Ti
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 1080 Ti
    DAC type: Integrated RAMDAC
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_10DE&DEV_1B06&SUBSYS_85EC1043&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_E NUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 27468 MB
    Dedicated Memory: 11127 MB
    Shared Memory: 16341 MB
    Current Mode: 3440 x 1440 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.312500,0.329102)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: ROG PG348Q
    Monitor Model: ROG PG348Q
    Monitor Id: ACI3433
    Native Mode: 3440 x 1440(p) (59.973Hz)
    Output Type: Displayport External
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\W indows\System32\DriverStore\FileRepository\nv_disp i.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windo ws\System32\DriverStore\FileRepository\nv_dispi.in f_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\S ystem32\DriverStore\FileRepository\nv_dispi.inf_am d64_21a764822be8dff8\nvldumdx.dll
    Driver File Version: 25.21.0014.1891 (English)
    Driver Version: 25.21.14.1891
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.5
    Graphics Preemption: Pixel
    Compute Preemption: Dispatch
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 2/5/2019 7:00:00 PM, 957816 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B71E3E-5846-11CF-9074-E2A51BC2D435}
    Vendor ID: 0x10DE
    Device ID: 0x1B06
    SubSys ID: 0x85EC1043
    Revision ID: 0x00A1
    Driver Strong Name: oem5.inf:0f066de35d9aeff6:Section108:25.21.14.1891ci\ven_10de&dev_1b06
    Rank Of Driver: 00D12001
    Video Accel:

    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 1
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported

    -------------
    Sound Devices
    -------------
    Description: Realtek Digital Output (Realtek(R) Audio)
    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_10438735& REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.8591 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 12/11/2018 12:00:00 AM, 6501760 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: ROG PG348Q (NVIDIA High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0082&SUBSYS_104385EC& REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: nvhda64v.sys
    Driver Version: 1.03.0038.0013 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/15/2019 12:00:00 AM, 228768 bytes
    Other Files:
    Driver Provider: NVIDIA Corporation
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

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