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  1. #21
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    thanks man, turning off aura core listener worked for me.

  2. #22
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    Quote Originally Posted by INZdk View Post
    I'm testing new solution and it's really promissing.

    Result: backlit will never turn off even on battery.
    How-to: menu start -> right mouse button on ROG Aura Core (app from MS Store) -> More -> App Settings. Window with settings will appear -> click Autostart tasks configuration -> Turn Aura Core Listener off -> reboot PC.

    Sorry if it's not exact what you will see in options but it should be similar (I tried to translate from polish Windows).

    I will make fresh windows install to check it on fresh system but right now it works for me
    I wish this had been posted before I returned by computer, but still ASUS needs to get their trash software together so this doesn't happen anymore. When we buy these 1000$+ machines and we can't even use them in the dark what are we supposed to do? Just submit to the ridiculous goose chase of finding a solution for a problem that shouldn't exist in the first place? Why can't we have a default hardware option for when the software dies?

    NUCLEAR ENGINEER OUT

  3. #23
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    retain Fn?

    Quote Originally Posted by INZdk View Post
    I'm testing new solution and it's really promissing.

    Result: backlit will never turn off even on battery.
    How-to: menu start -> right mouse button on ROG Aura Core (app from MS Store) -> More -> App Settings. Window with settings will appear -> click Autostart tasks configuration -> Turn Aura Core Listener off -> reboot PC.

    Sorry if it's not exact what you will see in options but it should be similar (I tried to translate from polish Windows).

    I will make fresh windows install to check it on fresh system but right now it works for me
    Edited because I answered my own question. The FN keys will change the keyboard lighting brightness but the icon doesn't show up on screen.


    Dzieki kolego :P
    Last edited by Slaviner; 11-15-2018 at 01:32 AM.

  4. #24
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    Thumbs up Same from indonesia

    i have same issue, will asus fix this super very incredible annoying when you play 1000$ laptop with dark mode???
    try everthing i saw on the internet but nothing work permanently,
    i think the problem is came from windows update,
    i've tried clean insstall windows but after a few days ( maybe the windows update it self ) , the backlight goes off..
    if there is no problem solve from ASUS, i will migrate to A*RO 15x the problem solve , that notebook with less issue at all .
    Last edited by iOptimus; 11-15-2018 at 05:08 AM.

  5. #25
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    Angry same issue in GL503GE

    Quote Originally Posted by INZdk View Post
    Hello guys,

    I have GL504GM laptop (ROG Strix Scar II) and I have an issue with keyboard backlight.

    When laptop is plugged to external power source everything works properly, I can turn off and turn on backlight using Fn + arrow up/down.
    The issue occurs when when laptop is using battery power. After 1 minute of not using laptop keyboard backlight is turning off. Fn + arrow up is not working, pressing any key is not working, only method to turn backlight back on is to open ROG Aura, apply changes and closing it. It's really inconvenient.

    I have installed newest ROG Aura Core from Windows store, ATK Package v 2.0.3.0, Aura Lightning Service v 1.00.41. I tried to reinstall them, tried to look for HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ASUS\ in registry (to make backlit not turn off) but there is no ATK there, currently I'm out of ideas what to do here. Windows 10 April 2018 compilation, installed from the scratch 3 days ago.

    I saw that someone had exactly same issue here:
    https://rog.asus.com/forum/showthrea...problem-solved

    But solution presented there did not work for me. I tried couple of times to reinstall ATK Package. Issue still occurs. If there is any way to make keybords backlit turn on on key pressed or never turn off that would be great.
    I am using GL503GE and i am too experiencing the same problem

  6. #26
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    Unfortunatelly with Windows 10 October 2018 update it does not work. After turning off and on again keyboard backlit is off and may be turned on only after launching application. Not going to care anymore tho. Going for MSI laptop now. Thanks everyone for trying to help.
    Last edited by INZdk; 11-17-2018 at 06:24 PM.

  7. #27
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    Can we get an official acknowledgement for this issue and when a fix is coming out?

  8. #28
    ROG Enthusiast Array
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    Just posting to add that I also have this laptop with this same issue. An official response would be nice.*

  9. #29
    ROG Enthusiast Array
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    Same issue here with GX501GI recently purchased - need to reapply Aura Core settings to get backlit to turn on again but it is not automatic.

  10. #30
    ROG Member Array JHLow PC Specs
    JHLow PC Specs
    Laptop (Model)ROG Strix Hero GL503GE
    MotherboardAsus P8Z68 V Gen 3
    ProcessorIntel Core i5 2500K
    Memory (part number)Corsair Vengeance DDR3 1600Mhz 4GBx2
    Graphics Card #1AORUS GeForce® GTX 1060 Xtreme Edition 6G
    Sound CardAsus Xonar DX
    MonitorDell U2312HM
    Storage #1Crucial M4 128GB
    Storage #2Seagate HDD 500GB
    CPU CoolerNoctua NH-D14
    CaseNZXT Phantom 630
    Power SupplySeasonic X-850
    Keyboard Ducky Shine 3
    Mouse Asus ROG Gladius
    Headset Sennheiser PC 320
    Mouse Pad Razer Scarab
    Headset/Speakers Edifier C3
    OS Windows 10 Pro 64 bit

    Join Date
    Apr 2014
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    Posts
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    ROG Aura Core is working after updated to 2.1.27.0 in Microsoft Store. The backlit turn off after 1min idle and turn on once input detected in battery mode. In plug in mode it is always on.

    Leave the Aura Core Listen in ON status.

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