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  1. #1
    New ROGer Array
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    Unhappy Asus ROG G752vy problem with motherboard

    Hello everybody,
    I have problem with my Asus.
    The computer does not start. When the power supply is connected, the power LED is off. Power button doesn`t work. HDD is not working, the fan is not working. Nothing works.
    The Service has found a defect on the motherboard (according to the service opinion - southbridge). The Service stated that the repair is unprofitable.
    My question: can I buy somewhere motherboard to my laptop? Can I buy it directly from the manufacturer? Or, whether the southbridge can be desoldered?
    Please, give me advice what should I do. I bought this Asus two years ago, warranty is gone.

  2. #2
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

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    Last edited by toronto699; 11-02-2018 at 10:08 PM.

  3. #3
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
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    Your service center is stupid and needs Louis Rossmann.

    Last edited by Darnassus; 11-03-2018 at 01:17 PM.
    Gosh Blue Lady.. ❤

    JOIN THE ASUS T-SHOOT DISCORD <-- Clicky!

  4. #4
    ROG Guru: Orange Belt Array navis995's Avatar
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    can you try powering the laptop on using your battery only (not the wall power)
    Asus Rog G750JZ
    Screen: 1920x1080 17.3'
    CPU: Intel® Core™ i7-4700HQ (3.0Ghz @ -70mV)
    GPU: GeForce GTX 880M 4GB (OC +70Mhz Core, +400Mhz Memory @ 1.000V)
    RAM: Samsung 32GB 1600MHz
    Storage #1: Samsung Evo 840 250GB
    Storage #2: Samsung Evo 850 500GB
    Storage #3: Seagate Barracuda 2TB
    Storage #4: Samsung Evo 128GB MicroSD

  5. #5
    New ROGer Array
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    I'm sorry for not answering. The situation is as follows: the seller exchanged the motherboard. It took a long time because the product was ordered abroad and the seller waited a month for the parcel. The computer starts and works. But the keyboard backlight does not work. I knew that this model of the computer has a problem with it, especially after the upgrade of Windows 10 (upgrade version 1809). Of course, I've updated all drivers. ATK (ver 050), chipset and SmartGesture (021). All from the official Asus website. My bios number: 304
    It looks like I have to wait for the newer drivers to appear. Unless you have an idea ...

  6. #6
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

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    Seller sounds a bit shady. A month? In this modern day and age anything can be anywhere on the planet in 2-3 days if you pay the expedited fee, 5 days for priority and a week to 10 day for slow method. Had one put this on me before and I demanded the tracking info which they refused to provide. When I picked it up I told them I needed the box it came it for insurance purposes, the tracking was still on it. They waited 3 weeks before ordering and had it in 3 days. Didnt help me get it any faster but they reduced the price 20% after I threatened to smear them on social media with the evidence.

    Keyboard back-lights could be a bad install on their part or a fault with the motherboard. I have no issues with the lastest version of windows 10 after uninstalling APK, wiping the registry values with Ccleaner and reinstalling whatever the lastest APK package is.

    When you say you upgraded the chipset did you do this after the fact? This in and of itself will cause a myraid of problems. Just like this. Chipset drivers should only be installed as the very first thing following the windows install follwed by ME interface. after that then its whatever. I usually do graphics, then sound followed by everything else.
    Last edited by JustinThyme; 01-12-2019 at 06:07 PM.

  7. #7
    ROG Guru: Orange Belt Array
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    This is a prefect example where a copy of the eSupport Folder is needed. The ASUS Installation Wizard should be applied first after the OS installation.

    Need a copy of the eSupport Folder:

    https://www.asustreiber.de/downloads...ws-10?start=10

    Its' a German site, use translator, downloads are in English, DVD iso files. Make DVD or extract files to another folder and run AsInsWiz.exe. Install as many drivers or programs as you want.

  8. #8
    New ROGer Array
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    Quote Originally Posted by JustinThyme View Post
    wiping the registry values with Ccleaner and reinstalling whatever the lastest APK package is.
    Well... I did not clean the registry. I just uninstalled drivers, reset computer and then reinstalled the drivers. Nowe I will try with this Ccleaner.
    But in what order? First uninstall ATK and SmartGesture? Then clear the register - but what items? At the end, install the ATK and SmartGesture?

    As I got the computer, I first installed the chipset, then the drivers. Of course, Windows was already installed.

  9. #9
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

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    Yes, uninstall, clean registry then reinstall. The Cleaner will find the orphans and dont be alarmed when you have a very long list of hits. Ive always just backed up when prompted and let it take out all the trash. The keys for this should be easily identifiable by name.

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