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  1. #1
    ROG Junior Member Array Wong Yung En PC Specs
    Wong Yung En PC Specs
    MotherboardX470 Crosshair VII
    ProcessorRyzen 7 2700X
    Memory (part number)TradientZ 3200Mhz
    Graphics Card #1Asus Strix RTX2080
    Storage #1ADATA XPG8200
    Storage #2Seagate 1TB
    CPU CoolerDeepcool AIO
    Power SupplyMaster Cooler V850
    Keyboard ROG Claymore
    Mouse ROG Pugio

    Join Date
    May 2017
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    VGA not detected by Aura Sync...

    Hi! I need help... I know I should not pirate massage you but I really need help from you. I had search all over the internet for solution and I could not find it. I also could not write any thread on the forum page. So pm is the only ways to interact with professional like you guys. I'm sorry if it causes any inconvenience.

    I recently bought RTX2080 Strix and it could not sync with my aura sync compatible components. The aura sync did not show VGA icon on the menu page but it can be controlled by using Aura sync graphic. Details as follow:

    CPU: R7 2700x
    Motherbaord: Asus Crosshair 7
    Ram: TradentZ RGB 3200mhz 2x8GB
    GPU: RTX 2080 Strix

    Aura Sync Version: Lighting_Control_1.06.95 (Lighting_Control_1.07.22 tried same result)

    Pictures are as follows:
    https://drive.google.com/file/d/1xEw...ew?usp=sharing
    https://drive.google.com/file/d/12ed...ew?usp=sharing

    As you can see in the video I used Aura for Graphic Card to set it to white color.

    I'm looking forward the solution from you. Thank You!

  2. #2
    Administrator Array MasterC@ASUS's Avatar
    Join Date
    Aug 2014
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    Please help to report this issue in the thread below and provide other necessary info so we can try to replicate. Thanks.
    https://rog.asus.com/forum/showthrea...rt-Issues-Here

    If you are not on the latest version, update to 1.07.22 Beta to make debugging faster, please remember to mention:
    1. The BIOS/firmware version for your motherboard and other hardware.
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    4. If you have tried reinstalling Aura or Windows already.
    5. OS build/version.
    6. If the issue was present in the previous version(s).

    (Include pictures or screenshots if applicable)

    Download 1.07.22 Beta here:
    https://www.asus.com/campaign/aura/au/download.html

    If you experienced installation issues previously, please follow the procedure below:
    - Make sure you have updated the firmware for your keyboard & mouse using Armoury.
    - Right-click on Setup (not AsusSetup), then Run as administrator to uninstall the old version and remove all cached data.
    - Reboot PC.
    - Right-click on Setup, Run as administrator to install 1.07.22 Beta.
    - Reboot PC.
    - Right-click on the Aura shortcut icon, Run as administrator to open the Aura application.
    - If devices are not showing in the Aura UI, hit the refresh icon.

  3. #3
    ROG Junior Member Array Wong Yung En PC Specs
    Wong Yung En PC Specs
    MotherboardX470 Crosshair VII
    ProcessorRyzen 7 2700X
    Memory (part number)TradientZ 3200Mhz
    Graphics Card #1Asus Strix RTX2080
    Storage #1ADATA XPG8200
    Storage #2Seagate 1TB
    CPU CoolerDeepcool AIO
    Power SupplyMaster Cooler V850
    Keyboard ROG Claymore
    Mouse ROG Pugio

    Join Date
    May 2017
    Reputation
    10
    Posts
    4

    Got it working ... I reinstall the beta version. The 1st time I cant get it work. After reinstall yay. Thank You!

  4. #4
    New ROGer Array
    Join Date
    Nov 2018
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    Quote Originally Posted by masterc@asus View Post
    please help to report this issue in the thread below and provide other necessary info so we can try to replicate. Thanks.
    https://rog.asus.com/forum/showthrea...rt-issues-here

    if you are not on the latest version, update to 1.07.22 beta to make debugging faster, please remember to mention:
    1. The bios/firmware version for your motherboard and other hardware.
    Rog strix z390 h-gaming bios version 2203 i5-9600k

    2. The aura sync products you own and any other 3rd-party lighting software.
    Asus strix vega 64 no 3rd party lightning software
    3. If a power cycle has made any difference. (shutdown, power off, unplug power cable for a minute)
    no. Still the same
    4. If you have tried reinstalling aura or windows already.
    Yes about 10x times
    5. Os build/version.
    Version 1803 os build (17134.648)
    6. If the issue was present in the previous version(s).
    No

    (include pictures or screenshots if applicable)


    download 1.07.22 beta here:
    https://www.asus.com/campaign/aura/au/download.html

    if you experienced installation issues previously, please follow the procedure below:
    - make sure you have updated the firmware for your keyboard & mouse using armoury.
    - right-click on setup (not asussetup), then run as administrator to uninstall the old version and remove all cached data.
    - reboot pc.
    - right-click on setup, run as administrator to install 1.07.22 beta.
    - reboot pc.
    - right-click on the aura shortcut icon, run as administrator to open the aura application.
    - if devices are not showing in the aura ui, hit the refresh icon.




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