masterc@asus wrote:
please help to report this issue in the thread below and provide other necessary info so we can try to replicate. Thanks.
https://rog.asus.com/forum/showthread.php?105774-aura-sync-1-07-22-beta-report-issues-here

if you are not on the latest version, update to 1.07.22 beta to make debugging faster, please remember to mention:
1. The bios/firmware version for your motherboard and other hardware.
Rog strix z390 h-gaming bios version 2203 i5-9600k

2. The aura sync products you own and any other 3rd-party lighting software.
Asus strix vega 64 no 3rd party lightning software
3. If a power cycle has made any difference. (shutdown, power off, unplug power cable for a minute)
no. Still the same
4. If you have tried reinstalling aura or windows already.
Yes about 10x times
5. Os build/version.
Version 1803 os build (17134.648)
6. If the issue was present in the previous version(s).
No

(include pictures or screenshots if applicable)


download 1.07.22 beta here:
https://www.asus.com/campaign/aura/au/download.html

if you experienced installation issues previously, please follow the procedure below:
- make sure you have updated the firmware for your keyboard & mouse using armoury.
- right-click on setup (not asussetup), then run as administrator to uninstall the old version and remove all cached data.
- reboot pc.
- right-click on setup, run as administrator to install 1.07.22 beta.
- reboot pc.
- right-click on the aura shortcut icon, run as administrator to open the aura application.
- if devices are not showing in the aura ui, hit the refresh icon.