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  1. #1
    ROG Enthusiast Array
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    ASUS Maximus Motherboard Problems

    Fellow Gamers,

    It is with much regret that I must bid a fond farewell to all of you. I have been a customer of ASUS motherboards for many years. But my recent experience with my acquisition of the ROG Maximus X Hero motherboard has convinced me to change motherboard manufacturers. I have received 2 ROG Maximus X Hero motherboards and both of them have failed. Why did they fail? Who knows !!! But from my perspective as a consumer of their products I relied on the excellent design, components, and packaging of their motherboards. One difference I did notice with the ROG Maximus X Hero is the way it was packaged. Both motherboard boxes were NOT sealed with tape or vacuum sealed with cellophane. Also the motherboard inside was not sealed in an anti-static bag. You may say this is really not important but you would be sorely wrong.

    I have read multiple reviews of this MOBO and I have learned that the packaging on this product may very well be inadequate. These reviews have stated that the motherboard is not placed inside of a sealed anti-static bag. Furthermore, the motherboard box is not sealed by cellophane plastic or tape. So while this product is flowing through the transportation channel, anyone can open it and touch and/or remove the MOBO and expose the circuitry to an electrostatic shock !!! While this electrical shock may not disable the function of the MOBO it is highly likely it will weaken the circuitry and introduce an incipient failure mechanism that will shorten the life of this product!!!

    I posed a question to an ASUS customer support person on Newegg. He indicated to me via an email that the entire Maximus product line was indeed packaged
    without external motherboard box sealing and no anti-static bag for the motherboard itself. I know not why ASUS has adopted this packaging change but for me this is not acceptable.

    By career I am an Electrical/Electronical engineer. For some years I worked with General Electric. I was a member of a working group studying the effects of static electricity on micro-electronic components and sub-assemblies. We used a static electricity detection meter with a Tritium foil assembly. What we discovered was very surprising. The detection of voltages on the surface of the skin and clothing can easily range between 1000 to 25000 volts. People handling a sub-assembly like a PC motherboard do not necessarily have to see a spark to have concern that damage will happen to the circuitry. There are design approaches that help a sub-assembly shunt away any sudden electric shock.

    I believe many of the people in this community are well aware of the static electricity precautions necessary to safely install a PC motherboard. My concern is primarily the safe and survivable transit of the motherboard assembly through the transportation channel. All of you who lay down your hard earned money in purchase of these products deserve a properly wrapped package.


    CAVEAT EMPTOR !

    https://www.dictionary.com/browse/caveat-emptor
    Rampage V Extreme
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  2. #2
    ROG Enthusiast Array kens30 PC Specs
    kens30 PC Specs
    MotherboardAsus ROG Maximus X Code
    ProcessorCore i7 8700K 4.7avx 1.210v non-delid
    Memory (part number)G.Skill Trident Z RGB F4-3200C14D-32GTZR
    Graphics Card #1Asus ROG STRIX-GTX1070-8G-GAMING
    Sound CardSound Blaster Z + Onboard
    MonitorSamsung 32inch 1080p
    Storage #1Samsung 970 pro nvme 500gb
    Storage #2Samsung 960 evo nvme 250gb 850 pro 128gb x2 + WD 8tb
    CPU CoolerCorsair H110i gt
    CaseCorsair Graphite 780T
    Power SupplyCorsair AX860 Platinum
    Keyboard Corsair K70 RGB LUX
    Mouse Logitech G pro
    OS Windows 10 pro 1903
    Accessory #1 Microsoft Xbox One Controller
    kens30's Avatar
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    I totally agree with you.
    All these years i only choose Asus motherboards for the great quality components and lifespan.
    I received the Maximus X code the same way you mentioned and i paid a premium for quality.
    Now all of a sudden a i am concerned about the life expectancy of the motherboard as i don't have no money to replace it if something goes wrong.
    Just a note the only issue that i am having is with the sound, it seems that every cpu frequency change causes a static noise to my speakers and if i use the high performance profile the noise is constant.
    Even with my sound blaster z installed the static noise does not go away.
    I am truly sad about the quality going down even more on new XI series motherboards.
    To be truthful this is the very first time i am looking to buy another brand mobo (when i can afford it).
    I will certainly miss the great bios implementation they have..

  3. #3
    ROG Guru: Brown Belt Array Vlada011 PC Specs
    Vlada011 PC Specs
    MotherboardRampage V E10 (BIOS 1903)
    ProcessorIntel®i7-5820K (4.5GHz 1.325V)
    Memory (part number)CMD16GX4M4A2666C15
    Graphics Card #1ASUS GTX1080Ti Poseidon
    Sound CardSound Blaster ZxR
    MonitorSamsung P2450H
    Storage #1Samsung 970 EVO PLUS 1TB
    Storage #2Samsung 850 EVO 1TB/WD Black 2TB
    CPU CoolerEK RGB Monoblock RVE10
    CaseLian Li PC-O11 WXC
    Power SupplyEVGA 1200 P2
    Keyboard Deck 87 Francium PRO - MX Brown DS PBT
    Mouse Logitech G900
    Mouse Pad Steeseries QCK
    Headset/Speakers CREATIVE T5900 5.1
    OS Windows 10 Pro x64 v1903
    Accessory #1 iPhone SE Space Grey
    Accessory #2 EK XRES D5 Revo 100 Glass PWM + CoolstreamPE 360
    Accessory #3 Noctua NF-A12x25 PWM x3 (radiator)
    Vlada011's Avatar
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    I'm under influence of ASUS video from date when I saw, I hope it's true.

    https://youtu.be/aA7U6AcJCK8

    If some model of motherboard have higher RMA rate maybe is something other wrong, not necessary lower quality.
    Why Maximus X were not good quality?

    Rampage V Series is same as Rampage IV and III, it's not lower quality.
    For VI I don't know. I even liked more Rampage V Extreme, than Rampage IV Extreme, later Black was really, really cool motherboard and still is for owners of i7-3960X and 4960X.

    Maybe if I can choose Rampage III and V are my favorite ASUS Series.
    I always recommend to people who no money for new and search for older good parts over Ebay.
    Rampage V Extreme and i7 Haswell-E is always my recommendation and will be until DDR5 show up.
    Special users who not play games and use computer for school or work could use expensive Xeons on Rampage V X99 and price is really affordable for used hardware. Most of them have enough warranty at least few months to check motherboard if everything is OK.


  4. #4
    ROG Guru: Yellow Belt Array
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    Quote Originally Posted by jekidwell View Post
    Fellow Gamers,

    It is with much regret that I must bid a fond farewell to all of you. I have been a customer of ASUS motherboards for many years. But my recent experience with my acquisition of the ROG Maximus X Hero motherboard has convinced me to change motherboard manufacturers. I have received 2 ROG Maximus X Hero motherboards and both of them have failed. Why did they fail? Who knows !!! But from my perspective as a consumer of their products I relied on the excellent design, components, and packaging of their motherboards. One difference I did notice with the ROG Maximus X Hero is the way it was packaged. Both motherboard boxes were NOT sealed with tape or vacuum sealed with cellophane. Also the motherboard inside was not sealed in an anti-static bag. You may say this is really not important but you would be sorely wrong.

    I have read multiple reviews of this MOBO and I have learned that the packaging on this product may very well be inadequate. These reviews have stated that the motherboard is not placed inside of a sealed anti-static bag. Furthermore, the motherboard box is not sealed by cellophane plastic or tape. So while this product is flowing through the transportation channel, anyone can open it and touch and/or remove the MOBO and expose the circuitry to an electrostatic shock !!! While this electrical shock may not disable the function of the MOBO it is highly likely it will weaken the circuitry and introduce an incipient failure mechanism that will shorten the life of this product!!!

    I posed a question to an ASUS customer support person on Newegg. He indicated to me via an email that the entire Maximus product line was indeed packaged
    without external motherboard box sealing and no anti-static bag for the motherboard itself. I know not why ASUS has adopted this packaging change but for me this is not acceptable.

    By career I am an Electrical/Electronical engineer. For some years I worked with General Electric. I was a member of a working group studying the effects of static electricity on micro-electronic components and sub-assemblies. We used a static electricity detection meter with a Tritium foil assembly. What we discovered was very surprising. The detection of voltages on the surface of the skin and clothing can easily range between 1000 to 25000 volts. People handling a sub-assembly like a PC motherboard do not necessarily have to see a spark to have concern that damage will happen to the circuitry. There are design approaches that help a sub-assembly shunt away any sudden electric shock.

    I believe many of the people in this community are well aware of the static electricity precautions necessary to safely install a PC motherboard. My concern is primarily the safe and survivable transit of the motherboard assembly through the transportation channel. All of you who lay down your hard earned money in purchase of these products deserve a properly wrapped package.


    CAVEAT EMPTOR !

    https://www.dictionary.com/browse/caveat-emptor
    You sound paranoid and your nightmare about static electicity is way too much. I don't know why you think ASUS is the problem. As i see it, you are the problem. ASUS sell millions of motherboard and now you say that the way ASUS is packaging the motherboard are risky? I don't think you have any knowiedge about static electricity. ASUS does not do anything wrong. You have to do some homework and handle your motherboard the right way. There is absolutely no problem with ASUS motherboards (ASUS ROG Maximus X )
    You are the only one with this specific problem.....and now ASUS is to blame? Nonsense!

    There is no necessary precaution to install a motherboard - but- common sense. Touch metallic surface once in a while when dealing with electronic parts so you are at the same electric level as the component - simple as that. It's not rocket science. You have to think about it. You got your motherboard replaced twice, and same problem? I think you have a problem and not ASUS.

  5. #5
    ROG Guru: Blue Belt Array mdzcpa PC Specs
    mdzcpa PC Specs
    MotherboardMaximus Hero XI
    Processor9900k @ 5.1Ghz All Core 1.315v AVX -2
    Memory (part number)Gskill GTZ 4133 C17 32GB (4x8GB)
    Graphics Card #1ROG Strix 2080 TI OC
    Sound CardOn Board
    MonitorROG PG348Q
    Storage #1Samsung 970 Pro M.2 512GB for OS & APPS
    Storage #2Samsung 970 Pro M.2 1TB for GAMES
    CPU CoolerROG Ryujin 360
    CasePhanteks Evolv X
    Power SupplySeasonic Prime 1000W Titanium
    Keyboard Corsair K70 LUX RGB
    Mouse Corsair M65 RGB
    Headset Corsaur VOID Pro
    Mouse Pad Corsair MM300 Wide Desk Mat
    OS WIN 10 Pro
    Network RouterLinksys VELOP
    Accessory #1 ROG 751JY Laptop for Moobile Gaming
    Accessory #2 Koolance EXC-800 Chiller
    Accessory #3 25+ years of overclocking

    Join Date
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    Would I prefer to see my motherboard come in an anti electrostatic bag and contained within a well sealed box? Sure.

    Am I disappointed to see these consumer confidence inspiring packaging techniques go away? Yes.

    Do I lose sleep over it? Not at all.

    I think perspective is important. Each consumer has their right to feel as they wish about a product offering. Each consumer can weigh the pros and cons of each product offering as they see fit. So for the OP here, he has the right to feel it is enough for him to change brand. I hope Asus takes note. I do suspect, however, most folks will look to the operational features and overall reliability of the motherboard over the packaging on the weight scale. I am one of those consumers.


    That said, it would do ROG/Asus some good to not make such cut backs to save a few pennies on what is supposed to be flag ship offerings.

  6. #6
    ROG Guru: Grand Master Array HiVizMan's Avatar
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    For general information, it is advised to wear an anti static band when working with electronic components. System builders do so all the time. They are cheap and they are worth the extra effort in procuring and wearing.

    Static electricity is the product of the environment and the materials in that environment. Most importantly it can be managed.
    To help us help you - please provide as much information about your system and the problem as possible.

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