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  1. #1
    ROG Member Array
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    Sep 2018
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    Rma issue with ROG SWIFT PG278Q

    I submitted my RMA, sent it in. I purchased a shipping label from them. They said it arrived scratched, sent me a blown up pictures of a single scratch. Denied my RMA for a scratch on the screen. It wasn't originally scratched and I could live with it if the monitor was working but they refuse to repair it. They said the LCD panel isn't broken but the only way they will fix it is if i paid $489 to replace the LCD panel and they will replace the dead main board. This is a expensive monitor and the repair cost is very close to what they sell for. Its ridiculously unfair that they plan on sending it back now scratched and dead as they originally received it when it should be covered by warranty. Anything I can do about this?

  2. #2
    ROG Guru: Yellow Belt Array
    Join Date
    Jul 2016
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    What is your RMA #, so I can look into your case? Please PM me.
    Last edited by cljustin; 11-16-2018 at 06:34 PM.

  3. #3
    ROG Member Array
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    Quote Originally Posted by cljustin View Post
    what is your rma #, so i can look into your case? Please pm me.



    usdaja0752

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