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Rma issue with ROG SWIFT PG278Q

chrisc90001
Level 7
I submitted my RMA, sent it in. I purchased a shipping label from them. They said it arrived scratched, sent me a blown up pictures of a single scratch. Denied my RMA for a scratch on the screen. It wasn't originally scratched and I could live with it if the monitor was working but they refuse to repair it. They said the LCD panel isn't broken but the only way they will fix it is if i paid $489 to replace the LCD panel and they will replace the dead main board. This is a expensive monitor and the repair cost is very close to what they sell for. Its ridiculously unfair that they plan on sending it back now scratched and dead as they originally received it when it should be covered by warranty. Anything I can do about this?
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2 REPLIES 2

cljustin
Level 8
What is your RMA #, so I can look into your case? Please PM me.

cljustin wrote:
what is your rma #, so i can look into your case? Please pm me.





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