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  1. #1
    ROG Member Array
    Join Date
    Aug 2017
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    USB Ports Disabling/Dying during large file transfer

    Hi folks, I'm currently on 1401 and Windows 10, and encountering an issue during large file transfers. I have (2) Inateck 2-bay hdd docks plugged into the 2 ports of the column of 4 USBs directly adjacent to the Wifi connectors.

    I am attempting a simple copy of files from one drive to the other. After the transfer initializes and files actually begin moving, the HDDs will unmount and disappear, and all peripherals connected to the same column of USBs will disable. I have confirmed that drives plugged into another column will not unmount. The only way I can get the USB ports to begin working is to go into the BIOS and manually disable and re-enable all of them.

    Does anyone have any insight into what is happening?

    ASUS support wants me to send the board in, but this is my sole workstation and that puts me in an untenable situation for work.

    Open to ideas.

    Thanks

  2. #2
    ROG Enthusiast Array leyabe PC Specs
    leyabe PC Specs
    MotherboardASUS ROG Zenith Extreme
    ProcessorAMD Threadripper 1950X
    Memory (part number)Team Dark Pro 16GB (4 x 8GB)
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    MonitorAcer XR341CK
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    Storage #21 TB SSD Samsung 850 EVO
    CPU CoolerEnermax Liqtech TR4 360 AIO
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    Power SupplyCorsair HX1000
    Keyboard G.Skill 780 MX
    Mouse Logitech G900 Chaos Spectrum
    Headset Logitech G330
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    Headset/Speakers Logitech 2.0 + Logitech 5.1
    OS Win10 X64
    Network RouterTP Link Archer C2600

    Join Date
    Sep 2017
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    I noticed the same thing. Those 4 USB ports are very bad, and unreliable at best. Port #8 (the right-most one) is the worst and frequently drops transfers, or transfers slow to a crawl (I'm talking speeds of a few kb/second).
    Also noticed a few other oddities like my Wireless USB mouse doesn't work in the UEFI BIOS when plugged in USB port #8, but works in the other USB ports.
    I had submitted a support ticket over a year ago, but never heard back, and obviously BIOS updates haven't fixed this. I found no other fix/workaround other than avoid using the problematic ports for file transfers. Unfortunately.

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