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  1. #31
    New ROGer Array
    Join Date
    Aug 2020
    Reputation
    10
    Posts
    21

    Solved

    Well I've finally solved my problem and strongly suggest you all try the same.

    After months of discussions with Asus support they agreed to buy back the card at 100% of what I paid for it, as this card was nearly out of warrenty this was really appreciated.

    I really liked this card with the external control and would rather that they could have released new firmware which I honestly think is the problem but at least I've got a refund.

    It's really a shame because the way the control handled switching between headphones and speakers was great and so far I've not seen another card that has this feature,

  2. #32
    New ROGer Array
    Join Date
    Mar 2021
    Reputation
    10
    Posts
    2

    I have exactly the same problem. But in Russia, the ASUS support service refused to fulfill the warranty. The money was not returned to me and the soundcard was not repaired.

  3. #33
    New ROGer Array
    Join Date
    Aug 2020
    Reputation
    10
    Posts
    21

    Sorry to hear that.

    The warrenty laws for you must be different to the UK's

    I'm still convinced all they needed to do was update the firmware on the card.

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