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  1. #1
    New ROGer Array
    Join Date
    Nov 2018
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    ASUS ROG GL504GM Hero IIWindows 10 Home can not detect Steelseries Arctis 5 Headphone

    Hi,

    My ASUS ROG GL504GM Hero II Edition is new fresh installation.
    When I plugged my Steelseries Arctis 5 using Green Audio Jack to my laptop, it works fine.
    But, when I plugged the headphones using USB Port, Windows not detect it.

    I already tried the headphone USB using my old laptop and it is running well.
    I already tried all of my ASUS USB Ports using that headphones but still can not detected.
    Just to makesure, all of my ASUS USB Ports works fine with mouse.

    All my software are coming from the default box ASUS.
    Is there any ASUS apps blocking my USB Headphones?
    Is it not compatible with my ASUS Windows 10 Home?

    Regards

  2. #2
    New ROGer Array
    Join Date
    Nov 2018
    Reputation
    10
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    2

    Workaround USB OTG

    I think this is compatibility issue between My Steelseries Arctis 5 USB and My ASUS Hero II Edition USB 3.1 Slot.
    Resolve this by connecting My Arctis 5 to USB OTG and plugged in to USB C in my laptop.

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