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  1. #1
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    1080ti ROG declined warranty

    I bought an 1080ti ASUS ROG about 14 months ago. Couple a weeks ago my PC screen went dark, not reacting to anythig and GPU fans start running @ 100%. Had to force restart PC. I could not connect the GPU to other PC or slot, but I did installed other HDD with other Windows, updated the drivers and same issue happened. So I decided to give it for service. During first time when it happened I was not sure if it's the GPU fan or CPU. So I put my hand down from GPU to feel if the air is blowing and accidently touched the fan, and cause it was running @ 100% on one fan broke to blades. Well, not a problem I thought, cause the issue with GPU started before the fan blades got broken, so it's not causing the GPU to stopp working. The warranty guy will run test, then figure it out what is causing the problem and fix it. Maybe ASUS will ask me to pay for replaced fan, if there will be a need to replace it, which is OK, cause I did broke it by accident. After 2,5 weeks my card came back with declined warranty, cause the two blades were broken, there was a list with photo of missing blades and arrows pointing at them, like if I did not see it before. They did not even ran any tests, they just opened the box, saw that two blades are missing, removed my warranty from card and sent it back to me. It is not what I was expecting from and ASUS ROG product. For example how Apple works - if there is some part, that needs to be replaced by warranty, but there is damage to iPhone screen, they just ask you to pay for new screen and warranty goes on. They don't remove your warranty from the device if there is any damage done to an iPhone, only unles it's splited in few separate parts. Even sometimes, when AASP finds some damage on an iPhone and declines warranty service, AppleCare can review such case and take customer side, that the damage was not caused by customer and fix the device without any extra payment. But I guess ASUS does not care about customer, apperantly ASUS only cares about how to remove warranty from the product. I contacted ASUS support, thinging that they will look into my situatuion, cause as I mentioned before, the damage to the fan was cause after the GPU stopped working and it's just two missing blades from one fan, it's not like I dropped the video card and it's bend now. But they also told me, that warranty is declined and removed from my GPU. When I asked them how can two missing blades on a fan cause the GPU to stop working completely and force to the fans to run @ 100%, they advised me to make an independent expertise of GPU and send documents to them. And even if I will find someone who will do it, I am not sure that it will change anything. They still can tell after - Well, the damage was still done to the card, so no warranty for you.

  2. #2
    Administrator Array MasterC@ASUS's Avatar
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    Please private message me which service center you contacted and your RMA number. It's difficult to imagine how your hand can break 2 fan blades just by touching them...

  3. #3
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    So, the support gave it's answer - "If examination will be in your favor, you should write a claim to the Store." So at first I asked them, how can two broken blades cause the whole GPU to stop working, cause there was no test made by the service to find out the root cause. And support told me, that he can't answer this question and advised to make " independent examination of this equipment and provide its results to us.". And after this, when I will spend time and money making this examination and sending the result to ASUS - I can write a claim to the Store. To the store, which has nothing to do with the declined warranty. Great advise.
    I am really tired of this nonsense, specially when there is only email support, who answer 1 - 2 times per day, so I would just pay for the repair and forget about asus for ever. But there is no repair service in my country! There is one, but they told me, that they are not authorised to work with GPU. And what do you think support guy or girl advised me to do? Right, go to the Store. And ofcourse the Store could not offer me a paid repair, cause how could they, if even authorised asus service is not authrised to do it?

  4. #4
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    1080ti ROG declined warranty

    In case some one else will read this post too, I would like to add, that at this point it looks like there is some light at the end of the tunnel. Thanks to Moderator on this forum, who replied in the post earlier, I was contacted by a local ASUS servise center, cause they were contacted by someone from ASUS, requesting them, to get in touch with me. They still can't do anything with my card, cause they are not authorised, but at least now there is someone, who can probably answer my question. They advised to contact local company, that handles warranty request for GPU, but as they told me, they don't do repairs. So I send an email, asking what I should do next, to that guy from local service, so that he could get back in touch with ASUS person. On Monday he will forward it and hopefully we will come to consensus.
    The issue is still not resolved and I am not quite sure how it will go, cause I did not think it will be so complicated in the first place =), but I am grateful to the local Moderator, who did much more, then e-mail tech support.

  5. #5
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    Today finnaly gave GPU to seller and probably on Monday seller will delliver it to company who does warranty service. And then this company will send it to head office in Latvia, cause in Estonia there are no such specialist =). Probably already next year I will get my card back =)).

  6. #6
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    Hello!

    Finally got my videocard back. They send me same model, with new serial number.

    Big thanks to the admin on this forum - if it wasn't for him, I would be stuck with my broken videocard.

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