Results 1 to 7 of 7
  1. #1
    ROG Member Array Deus Maximus PC Specs
    Deus Maximus PC Specs
    Laptop (Model)ASUS ROG Strix Scar II GL504GS
    MotherboardASUS ROG Strix X299-E Gaming
    ProcessorIntel Core i7 7820X
    Memory (part number)2x KHX3000C15/16GX
    Graphics Card #1ASUS ROG Strix GeForce GTX 1080 (A8G)
    Sound CardASUS SupremeFX
    MonitorASUS PG348Q
    Storage #12x 2TB Seagate HDD's, 1x 256GB Samsung 950 Pro, 1x512GB Samsung 960 Pro
    CPU CoolerNZXT X62
    CaseNZXT Noctis 450 ROG Edition
    Power SupplyEVGA Supernova P2 850W
    Keyboard Logitech G910 Orion Spectrum
    Mouse Logitech G502 Proteus Core
    Headset Logitech G933 Artemis Spectrum
    Mouse Pad Logitech G440
    OS Windows 10
    Network RouterUnifi Security Gateway
    Accessory #1 Saitek X52
    Accessory #2 Xbox One Wireless Controller
    Accessory #3 Steam Wireless Controller
    Deus Maximus's Avatar
    Join Date
    Jun 2015
    Reputation
    10
    Posts
    15

    GL504GS - Nahimic Service (audio drivers) and clipboard denial of service.

    So here's my issue.

    The Nahimic Service (part of audio drivers) crashes and fills C:\Users\<username>\AppData\Local\Temp with ~80KB dump files every 5 seconds. It also copies the path of the latest dump file to the clipboard every 5 seconds, rendering the clipboard impossible to use.

    I'm running Windows 10 1809, and version 303 of the GL504GS BIOS, with the latest audio drivers from ASUS's support page.

    The only fix for this is to stop and disable the Nahimic service. Audio still seems to work after this, so I'm not sure what else that service is doing and what I miss out on by having it disabled.

    The files it's dumping is:

    PRODUCT_NAME_UNKNOWN_CrashDumpPRODUCT_VERSION_MAJO R_UNKNOWN-PRODUCT_VERSION_MINOR_UNKNOWN-yyyy-mm-dd--hh-mm-ss_.dmp

    ...where yyyy is year, mm is month, dd is day, hh is hour, mm is minutes, and ss is seconds.
    Last edited by Deus Maximus; 11-06-2018 at 04:38 AM.

  2. #2
    ROG Junior Member Array
    Join Date
    Nov 2014
    Reputation
    10
    Posts
    1

    Hi!

    I've just experienced this problem too - killing the services manually in task manager stops the constant crash dumps, but a better solution would be great! Thanks!

    Derek.

  3. #3
    New ROGer Array
    Join Date
    Nov 2018
    Reputation
    10
    Posts
    2

    Quote Originally Posted by Deus Maximus View Post
    So here's my issue.

    The Nahimic Service (part of audio drivers) crashes and fills C:\Users\<username>\AppData\Local\Temp with ~80KB dump files every 5 seconds. It also copies the path of the latest dump file to the clipboard every 5 seconds, rendering the clipboard impossible to use.

    I'm running Windows 10 1809, and version 303 of the GL504GS BIOS, with the latest audio drivers from ASUS's support page.

    The only fix for this is to stop and disable the Nahimic service. Audio still seems to work after this, so I'm not sure what else that service is doing and what I miss out on by having it disabled.

    The files it's dumping is:

    PRODUCT_NAME_UNKNOWN_CrashDumpPRODUCT_VERSION_MAJO R_UNKNOWN-PRODUCT_VERSION_MINOR_UNKNOWN-yyyy-mm-dd--hh-mm-ss_.dmp

    ...where yyyy is year, mm is month, dd is day, hh is hour, mm is minutes, and ss is seconds.
    Had the same problem too! Copy and paste keep becoming the dump file link..... Mine is GL504GM

  4. #4
    New ROGer Array
    Join Date
    Oct 2018
    Reputation
    10
    Posts
    1

    Gl504gm

    mine GL504gm had the same issue too..unable to copy paste text, it created almost 1.5gb dump files, everytime this happened i have to reboot.. ASUS should fix this issue

  5. #5
    New ROGer Array
    Join Date
    Nov 2018
    Reputation
    14
    Posts
    1

    I signed up to the forum just for this. Think I fixed the issue by uninstalling Sonic Radar and Sonic Studio. I usually got the same problem as you when booting up the system (unless it was a restart): Tons of dump file directories placed in the cliboard and the files themselves taking up space in C:\Users\[User]\AppData\Local\Temp

    So I would just uninstall Sonic Radar and Sonic Studio, unless you really need those two softwares right now. And yeah, it was "Nahimic Service" that caused this.¨ I just recently uninstalled them (yesterday), so if the problem comes back I will let you know.

    Edit (11-12-2018): I have used the computer every day since I uninstalled SR and SS, and I haven't had the problem since. Before uninstalling, I would get the problem every time I turned the computer on (from shutdown), so it's safe to say that uninstalling SR and SS will solve the problem.
    Last edited by BrUSomania; 11-12-2018 at 08:00 PM.

  6. #6
    ROG Member Array Deus Maximus PC Specs
    Deus Maximus PC Specs
    Laptop (Model)ASUS ROG Strix Scar II GL504GS
    MotherboardASUS ROG Strix X299-E Gaming
    ProcessorIntel Core i7 7820X
    Memory (part number)2x KHX3000C15/16GX
    Graphics Card #1ASUS ROG Strix GeForce GTX 1080 (A8G)
    Sound CardASUS SupremeFX
    MonitorASUS PG348Q
    Storage #12x 2TB Seagate HDD's, 1x 256GB Samsung 950 Pro, 1x512GB Samsung 960 Pro
    CPU CoolerNZXT X62
    CaseNZXT Noctis 450 ROG Edition
    Power SupplyEVGA Supernova P2 850W
    Keyboard Logitech G910 Orion Spectrum
    Mouse Logitech G502 Proteus Core
    Headset Logitech G933 Artemis Spectrum
    Mouse Pad Logitech G440
    OS Windows 10
    Network RouterUnifi Security Gateway
    Accessory #1 Saitek X52
    Accessory #2 Xbox One Wireless Controller
    Accessory #3 Steam Wireless Controller
    Deus Maximus's Avatar
    Join Date
    Jun 2015
    Reputation
    10
    Posts
    15

    Thanks, BrUSomania - that's helpful to know.

    To narrow it down some more - I have Sonic Radar uninstalled (because unless you're profoundly deaf or have genuine problems determining sound location, that software is basically cheating), but not Sonic Studio and the issue persisted - so I guess we can narrow it down to Sonic Studio being the cause.

    I've been trying to submit a technical support inquiry with ASUS, but for some reason their webform doesn't like me anymore, and I'll be buggered if I'm going to try explain all of this over the phone to a level 1 support person. No offence to level 1 support, but it's only going to frustrate us both.

    If I do manage to get a ticket going, I'll refer support to this thread to show that it's an issue with multiple systems - in fact, now that 1809 has been re-released, I'm willing to bet we'll see more people suffering from it.

  7. #7
    ROG Enthusiast Array
    Join Date
    Nov 2018
    Reputation
    10
    Posts
    31

    So after reading this thread i checked my temp folder and found a gb of the same crash dump. I then thought that maybe these crashes were causing my microstutter in game. Turns out it was. When the microstutter presented itself, i alt-tabbed and checked my temp folder and found new crash dumps being created every 5 seconds. I then uninstalled both sonic studio and sonic radar and alt-tabbed back in game. Problem solved, the fps drops stopped. I hope i can just leave those two programs uninstalled. I've noticed if i click the "shortcuts" for them in the Asus gaming center, they still open up?? Following this i checked the windows add or remove programs list and they're back in there. Any way to remove them for good?

    Edit: A restart removed them from the gaming center.
    Last edited by Nihck5; 11-20-2018 at 07:43 PM.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •