Page 1 of 2 1 2 LastLast
Results 1 to 10 of 12
  1. #1
    ROG Member Array
    Join Date
    Sep 2018
    Reputation
    10
    Posts
    7

    PG27UQ and Netflix UltraHD not working

    What can I be missing to get this to work?

    - Running monitor in 4k / 10 bit color mode (tried 8 bit too, 60hz, 98Hz and 120Hz)
    - HDR/WGR is on in Windows settings
    - 2080 TI is HDCP 2.2 compliant
    - Using Displayport
    - Windows 10 has all the latest updates, gfx drivers are updated too
    - Using Netflix Windows 10 app
    - HEVC extension installed in app store
    - I have the UltraHD $14/mo Netflix subscription
    - Netflix set to high in playback settings
    - Tried disabling 2nd monitor that isn't 4k
    - Tried Microsoft Edge too just in case since it supports 4k too
    - 200/15 internet connection, no ISP throttling

    I can't get UltraHD options to show up in the Netflix app and I can't think of what else I am doing wrong. Anyone get UltraHD (4k) working? The HDR option is showing but the resolution is only HD (1080p).

    Thanks!
    Last edited by wubbl_s; 11-21-2018 at 05:45 PM.

  2. #2
    ROG Member Array
    Join Date
    Sep 2018
    Reputation
    10
    Posts
    7

    Anyone had success getting 4k UHD working on their monitor? It's really bumming me out as there's some content I want to watch but want to figure out how to watch it in 4k first.

  3. #3
    ROG Guru: Gold Belt Array Menthol PC Specs
    Menthol PC Specs
    MotherboardM 10 Apex / XI gene
    Processor8700K / 9900K
    Memory (part number)2x8 Gskill Trident Z 4266/2x2x8 Gskill Trident Z 4500
    Graphics Card #1RTX 2080ti / GTX 1060
    Sound CardSoundBlaster Ae5 / Onboard
    MonitorBENQ 32" 4K
    Storage #1Intel 900p 480GB/Samsung 960 Pro 1TB
    Storage #2Intel 750 1.2TB/Plextor 1 TB 2X 950 Pro
    CPU CoolerCorsair H150i AIO / H1110i
    CaseCorsair 740 ? Lian Li Air
    Power SupplyCorsair AX 1200i / AX 1200i
    Keyboard Corsair
    Mouse ASUS Strix
    Headset HyperX Cloud Alpha
    Mouse Pad ASUS
    Headset/Speakers Logitech Z906
    OS 10 X64 Pro
    Network RouterVerizon Fios
    Accessory #1 Intel Wifi BT pcie card
    Accessory #2 Red Bull
    Accessory #3 English Breakfast Tea
    Menthol's Avatar
    Join Date
    Jan 2012
    Reputation
    241
    Posts
    4,547

    Unless I'm wrong the monitor may not complaint with required specs. I don't know if the Netflix app is complaint either, I thought you have to use Microsoft Edge for 4K

  4. #4
    ROG Member Array
    Join Date
    Sep 2018
    Reputation
    10
    Posts
    7

    The app is compliant but I tried edge too.

  5. #5
    ROG Guru: Gold Belt Array Menthol PC Specs
    Menthol PC Specs
    MotherboardM 10 Apex / XI gene
    Processor8700K / 9900K
    Memory (part number)2x8 Gskill Trident Z 4266/2x2x8 Gskill Trident Z 4500
    Graphics Card #1RTX 2080ti / GTX 1060
    Sound CardSoundBlaster Ae5 / Onboard
    MonitorBENQ 32" 4K
    Storage #1Intel 900p 480GB/Samsung 960 Pro 1TB
    Storage #2Intel 750 1.2TB/Plextor 1 TB 2X 950 Pro
    CPU CoolerCorsair H150i AIO / H1110i
    CaseCorsair 740 ? Lian Li Air
    Power SupplyCorsair AX 1200i / AX 1200i
    Keyboard Corsair
    Mouse ASUS Strix
    Headset HyperX Cloud Alpha
    Mouse Pad ASUS
    Headset/Speakers Logitech Z906
    OS 10 X64 Pro
    Network RouterVerizon Fios
    Accessory #1 Intel Wifi BT pcie card
    Accessory #2 Red Bull
    Accessory #3 English Breakfast Tea
    Menthol's Avatar
    Join Date
    Jan 2012
    Reputation
    241
    Posts
    4,547

    Is the monitor HDCP 2.2 compliant? I own 2 Benq 4K monitors which are not compliant for movies and so will not play back netflix or Amazon 4K movies in 4K, only full HD 1080p.
    If you were connected to a 4K television it would play back in 4K, I am not sure which if any monitors are compliant at this time.

  6. #6
    ROG Member Array
    Join Date
    Sep 2018
    Reputation
    10
    Posts
    7

    Yes it is HDCP 2.2 compliant. I still can't figure this out and it's driving me nuts.

  7. #7
    ROG Member Array
    Join Date
    Sep 2018
    Reputation
    10
    Posts
    7

    Has anyone gotten UltraHD (4k) to work on this monitor with Netflix?

  8. #8
    ROG Member Array
    Join Date
    Sep 2018
    Reputation
    10
    Posts
    7

    Please!

  9. #9
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
    Join Date
    Mar 2015
    Reputation
    152
    Posts
    2,719

    Just stating the obvious ...
    Netflix has recently restructured its services so there's now 4K subscription tiers, if you aren't paying extra for 4K then they aren't allocating more bandwidth to deliver 4K. If you just signed up for your UltraHD then it might take a little while for it to kick in.

    And the not-so-obvious ...
    Many ISPs implement some type of "Wireless Experience Video Optimization" which will conserve bandwidth by compressing streaming video content into smaller resolutions and lower qualities when they detect (or assume) your hardware doesn't support greater capabilities. Mostly for mobile device users. But it can interfere with more robust platforms. Details vary from ISP to ISP and from region to region so you gotta google around to determine if it's an issue (and if there's a fix) for you.

    Test if any other wired and wireless devices on your network can stream 4K, if the problem only affects one machine then you know it's not your gateway/router or anything else upstream on the network. If you can "borrow" somebody else's known-to-work 4K Netflix login for a few quick tests then you'll know whether or not it's your service account. You can test by streaming some 4K vids off YouTube to determine whether your machine has some hardware/driver issue preventing 4K playback. Test a different DP cable if nothing else works.
    Last edited by Korth; 12-28-2018 at 05:21 PM.
    "All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

    [/Korth]

  10. #10
    ROG Member Array
    Join Date
    Jul 2014
    Reputation
    10
    Posts
    18

    I dont know if you ever worked this out mate but i just did took me all of ten mins playing round ,The reason that UHD is not working for you is i bet you have Stream HDR Video set in windows RIGHT!! under "PC settings/system/" if so then turn that off ,You will need to download the Netflix APP to get it working it wont work on google nor any other browser , Once downloaded and installed sign in then look for UHD and there you go working in UHD , The reason it would not work before is the app or browser for Netflix would see that you had windows set to stream HDR then forcing it to work only in HDR with it disabled it works UHD .

    Good luck ..

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •