11-24-2018 06:17 AM - last edited on 03-06-2024 08:57 PM by ROGBot
11-24-2018 07:26 AM
11-24-2018 07:45 AM
Clintlgm wrote:
Yep, we see these horror stories all the time here and any other forum or review board that support Asus products. Most people don't have problems so Asus seems not interested in making the Tech Support and repair stations any better. If you have everything documented you can try to appeal to a CL you'll recognise them as cl-albert or and other name there job is to to deal with C ustomer L oyalty. Sometimes they can help sometimes not its worth a try. My guess is if anyone read the reviews on Asus Products they would find other choices. But again most people never have any issues with there products. I myself had to send my G75 twice for RMA the fisrt time nothing was done. the second time I enlisted the help of a cl- person and my issues did get fixed and that G75 is still running to this day for my sister in Florida. I purchase an Asus Cell Phone it had issues right off the bat and tech support gave me the dump blank empty eye treatment. fortunately, it was in the return to vendor window and that is exacly what I did send it right back to Amazon. I have been lucky with my G752VY so far the 2-year warranty is up on December 17th. I have one 0n order, a Dell with 3 years next day in-house repair. It should come just about the time the warranty runs out on this one. I don't game so I'm no longer going to waste money on a gaming notebook. It's not just Asus if you look around at all the gaming notebooks they all have issues and issues with tech support and repair stations. Like I said if you have a cl-person for your country contat them and hope for the best.
11-24-2018 02:18 PM
Vertigorg wrote:
Thanks for replying,
Any idea where can I find if there is a CL person?
11-24-2018 02:44 PM
Clintlgm wrote:
Well since you haven't filled out your profile I have no idea what country you are in? You could PM cl-albert and he may be able to find out he is our cl in the forum here in the states. you will have to tell him what country you're in.
11-24-2018 05:57 PM
11-24-2018 09:12 PM
jdfrench3 wrote:
The original GL502VS and BIOS 2.00 had keyboard problems, BIOS 2.01was developed to fix that.
You have the GL502VSK (GL502VS with 7th Gen CPU), it originally had BIOS 3.00 and the keyboard problems were supposed to have been corrected.
Please be careful not to mix drivers for GL502VS and GL502VSK, doing so will likely cause problems. Use your eSupport Folder ASUS Installation Wizard to install the correct drivers and programs.
Note: You should correctly identify your laptop as the GL502VSK model in all your correspondence.
11-25-2018 12:42 AM
11-30-2018 06:56 AM
jdfrench3 wrote:
No suggestions:
Run "dxdiag" and confirm your System Model and BIOS.
jdfrench3 wrote:
No suggestions:
Run "dxdiag" and confirm your System Model and BIOS.
11-30-2018 01:41 PM