Thanks I will look for his PM box.

That is totally unacceptable. Mason@ASUS is a good place to start.

I will bring this thread to folks at HQ Taiwan's attention.

Ahhh, You have absolutely no idea how much I appreciate that HiVizMan.

It has been a dramatic experience that I have always tried to be polite about.

THANK YOU THANK YOU THANK YOU!!!!

I just PMed Mason.

Need-To-Know....Welcome New ROG Member....

You have come to right place... could not have been more polite...
only seek what is right .... and help?

Your On....and look...you have already made some friends. Bonus.
Dont forget to come back and play when you get your ROGon...
its only time now..my friend..(580..u lucky ROGr)c.

Thanks for the welcome chrsplmr!

You have quite an up beat view of things. I too want to be an Asus evangelist. I write/admin on other Forums and want to say Asus took care of this problem.

At least here I have encouragement that someone might respond to my RMA. And the fact that maybe people a little higher up in Asus will take notice and not let this happen to others offers a bit of encouragement.

I built a great system that cost thousands and still, in three months, I have not used it while I wait for a video card. I sit with a huge Corsair Obsidian 800D next to me fully built but still have to use my laptop.

The idea that the card will only be repaired and not replaced also does not seem fair. I would take a card of equal value or some alternative....any alternative. I am easy just let me have something...please.
And at this point without any communications from anyone at Asus I wonder what is going on and should I look to budget for another card...?

@grottslampan - I love Asus products and my system has a great Asus MAXIMUS IV EXTREME motherboard, dvd & sound card. I know they are the best of the best and would love to upgrade again to their next gen of boards. But I am holding to see what the outcome of all of this is. All of my OC/Teamspeak friends have Asus products.
What I say is true. I only want my card - no reason to make up anything - it would serve no purpose. The only things left out are the amount of times I have to contact the service center before I get any answers. Also I used the "Escalation Mailbox" about my RMA problems - I never heard back from them either.....?

I will post back here on what happens.

My System:
i7 2600k sandy bridge @ 4.8 - CORSAIR H80, ASUS MAXIMUS IV EXTREME (REV 3.0), CORSAIR Vengeance 8GB, GTX 580 Matrix Asus ROG (On RMA), Obsidian 800D, COOLER MASTER 1000w Gold Series, OCZ Vertex 3 SSD, 2x -WD 750GB 7200 RPM SATA 6.0Gb 64mb cache/ Raid 0, 2x - VelociRaptor 10000 rpm Raid 0, Asus Xonar Essence / TrackIR5 / Thrustmaster Cougar / VAC /Saitek Cyborg, Windows 7 Ultimate 64

Waiting is the hardest part of any RMA... and the board sitting next to you..
calling you.... ROGme...... adds to the pain.... yea... we know. we all know...
it happens... from time to time. This too shall pass.

This WILL be resolved... worry not one more second.
I too once..had a unsettleing RMA experience ... (thats
why i ROG now..) and felt that... well i paid for a NEW one..
and now i have a 'repaired' one... is that fair ?
hahahahhahaa....
you know what i know now ?
My 'repaired' one... had the personal undivided attention
of an official ROG tech .... (or a reasonable facsimile thereof)..
and in my view...is therefore officially ROG certified...
im trying to say .... it not only runs... it runs like a graped ape.
as opposed to a NEW one made by a
Monday Morning Factory Worker ???? Geee, what was their weekend like ???

Relax... look at that corsair and smile .... wait til ur mates get a load of that thing..hahhaaa
then when YOU are ready to upgrade..... sell it to them..ehhee.

If you pm'd Mason ... it is only a matter of .... shudder ... ugh..... time.c.

Any update to this mate?