Thanks for the welcome chrsplmr!
You have quite an up beat view of things. I too want to be an Asus evangelist. I write/admin on other Forums and want to say Asus took care of this problem.
At least here I have encouragement that someone might respond to my RMA. And the fact that
maybe people a little higher up in Asus will take notice and not let this happen to others offers a bit of encouragement.
I built a great system that cost thousands and still, in three months, I have not used it while I wait for a video card. I sit with a huge Corsair Obsidian 800D next to me fully built but still have to use my laptop.
The idea that the card will only be repaired and not replaced also does not seem fair. I would take a card of equal value or some alternative....any alternative. I am easy just let me have something...please.
And at this point without any communications from anyone at Asus I wonder what is going on and should I look to budget for another card...?
@grottslampan - I love Asus products and my system has a great Asus MAXIMUS IV EXTREME motherboard, dvd & sound card. I know they are the best of the best and would love to upgrade again to their next gen of boards. But I am holding to see what the outcome of all of this is. All of my OC/Teamspeak friends have Asus products.
What I say is true. I only want my card - no reason to make up anything - it would serve no purpose. The only things left out are the amount of times I have to contact the service center before I get any answers. Also I used the "Escalation Mailbox" about my RMA problems - I never heard back from them either.....?
I will post back here on what happens.
My System:
i7 2600k sandy bridge @ 4.8 - CORSAIR H80, ASUS MAXIMUS IV EXTREME (REV 3.0), CORSAIR Vengeance 8GB, GTX 580 Matrix Asus ROG (On RMA), Obsidian 800D, COOLER MASTER 1000w Gold Series, OCZ Vertex 3 SSD, 2x -WD 750GB 7200 RPM SATA 6.0Gb 64mb cache/ Raid 0, 2x - VelociRaptor 10000 rpm Raid 0, Asus Xonar Essence / TrackIR5 / Thrustmaster Cougar / VAC /Saitek Cyborg, Windows 7 Ultimate 64
i7 4930k - Rampage IV Black Edition, CORSAIR Vengeance 32GB, EVGA GTX 780 Classified Three 27" Screens, Obsidian 800D, COOLER MASTER 1000w Gold Series, Samsung 840 Pro SSD, 2x -WD 750GB 7200 RPM SATA 6.0Gb 64mb cache 2x - VelociRaptor 10000 rpm, ASUS Xonar Essence STX / Windows 7 Ultimate 64