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  1. #21
    New ROGer Array
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    Asus maintenance report says "N-key firmware solved the keyboard issue"

    I have my GX501VIK shipped to Asus maintenance in Netherlands, and I just got the report: N-key firmware solved the keyboard issue. This was the second time that this happened (keyboard dead and GPU on ECO-mode), but this time the warranty had ended. Both times keyboard firmware was the solution, and it's not available for consumers.

    Asus charges me about 100 euros for shipment and stuff as the warranty had ended, I hope this is the last time the keyboard died.

  2. #22
    ROG Guru: Yellow Belt Array fcsoares43's Avatar
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    Quote Originally Posted by ceepeeoo View Post
    I have my GX501VIK shipped to Asus maintenance in Netherlands, and I just got the report: N-key firmware solved the keyboard issue. This was the second time that this happened (keyboard dead and GPU on ECO-mode), but this time the warranty had ended. Both times keyboard firmware was the solution, and it's not available for consumers.

    Asus charges me about 100 euros for shipment and stuff as the warranty had ended, I hope this is the last time the keyboard died.
    Were in Portugal it would be the same they charge a lot and Portugal Midle class range is very poor, but you allways can go further and demand Asus to assume the problem were we got some laws of protetion for products destination works, and there allways the Asus Factory that can help is this cases, Good Luck
    Last edited by fcsoares43; 07-28-2021 at 08:05 AM.

  3. #23
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    It happened again and guess how much ASUS charges for the fix

    Well my keyboard died for the third time on the same laptop, again forcing the GPU to eco-mode. As usual, I contacted the support asking for N-key firmware, and as usual, they don't offer it for consumers and request sending the laptop to their official maintenance. So I did that again, except now they want to replace the motherboard and charge me 2,400 euros for it!!! If that's really the ultimate solution, why fix the N-key firmware always within the warranty, and then after warranty charge me the price of the laptop again, FFS...

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