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  1. #1
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse Microsoft PN7-00004 Bluetooth Mobile Mouse 3600
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 x64
    Accessory #1 XBox One S Bluetooth Gamepad
    Accessory #2 Competition Pro USB arcade joystick SpeedLink SL-6603-SPORTS-EU
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    GL703GS serious issue with USB 3.x ports disconnecting all the time

    GL703GS-E5012T (SCAR edition, with 1070 8GB, i7-8750H, display FHD 144Hz)

    There is a(nother) SERIOUSLY UNACCEPTABLE ISSUE with GL703GS series: when copying from external 3.0 drive a lot of files (10000+ size 24GB) to local disks after 10-20% copy it will disconnect USB device completely (you'll see it disappearing also from Windows 10's Device Manager)!
    Tried even to change USB ports and side but always happens sooner or later while copying to HD (m.2 or SSHD)!
    This is unacceptable and confirmed by some other users with the same gaming laptop!
    Last edited by hexaae; 12-05-2018 at 10:22 PM.

  2. #2
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    I did not copy a lot from USB HDD but when I've noticed that during copying form USB Stick device was disconnecting few times.

  3. #3
    ROG Enthusiast Array Queen6's Avatar
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    Not a common fault, I regularly copy large data files; 50Gb - 100Gb with no issue on multiple external SSD & HDD. Try a different external drive.

    GL703GS - i7-8750H, 32GB @ 2666, GTX 1070, 1080p @ 144Hz, NVME SSD + SSHD

    Q-6
    Last edited by Queen6; 12-06-2018 at 11:52 PM. Reason: Specs

  4. #4
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse Microsoft PN7-00004 Bluetooth Mobile Mouse 3600
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 x64
    Accessory #1 XBox One S Bluetooth Gamepad
    Accessory #2 Competition Pro USB arcade joystick SpeedLink SL-6603-SPORTS-EU
    hexaae's Avatar
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    Did you try FROM, and not TO external drive? Moreover it must be high speed USB 3.x. No problem using slow USB2.0 devices.
    External USB3.x drive is not cheap and works fine with every other PC, including my other G751JY without disconnecting so it can't be the device itself.

    E.g.:

    it hangs at 6% (sometimes reaches 15%) and disconnects (at 01:12 you can hear the disconnected sound) all USB devices (mouse and keyboard also stop working)
    Last edited by hexaae; 12-08-2018 at 01:33 PM.

  5. #5
    ROG Enthusiast Array Queen6's Avatar
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    Quote Originally Posted by hexaae View Post
    Did you try FROM, and not TO external drive? Moreover it must be high speed USB 3.x. No problem using slow USB2.0 devices.
    External USB3.x drive is not cheap and works fine with every other PC, including my other G751JY without disconnecting so it can't be the device itself.

    E.g.: https://www.youtube.com/watch?v=JMlj9QMYPts it hangs at 6% (sometimes reaches 15%) and disconnects (at 01:12 you can hear the disconnected sound) all USB devices (mouse and keyboard also stop working)
    Both to and from external drives, all are USB 3.x. Don't doubt your incurring issues, equally non here, with at least 6 or more drives, including SSD's transferring easily over 50Gb likely much more.

    Q-6

  6. #6
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse Microsoft PN7-00004 Bluetooth Mobile Mouse 3600
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 x64
    Accessory #1 XBox One S Bluetooth Gamepad
    Accessory #2 Competition Pro USB arcade joystick SpeedLink SL-6603-SPORTS-EU
    hexaae's Avatar
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    Mmmh, ok so maybe mine is just a defective unit since it does like you see in the video even after factory reset and NOTHING installed yet.
    Last edited by hexaae; 12-08-2018 at 02:27 PM.

  7. #7
    ROG Enthusiast Array Queen6's Avatar
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    Quote Originally Posted by hexaae View Post
    Mmmh, ok so maybe mine is just a defective unit since it does like you see in the video even after factory reset and NOTHING installed yet.
    Quite possibly as I never had cause to think about it until I saw your post. I regularly move large/multiple files as I use my GL703GS predominantly for work purpose.

    Q-6

  8. #8
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse Microsoft PN7-00004 Bluetooth Mobile Mouse 3600
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 x64
    Accessory #1 XBox One S Bluetooth Gamepad
    Accessory #2 Competition Pro USB arcade joystick SpeedLink SL-6603-SPORTS-EU
    hexaae's Avatar
    Join Date
    Feb 2015
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    Did you change something under Device Manager (you know the 'Allow the computer to turn off this device to save power' options…)?
    I've been able to backup drive twice with Macrium Reflect on the same USB3.0 ext drive, but when I copy files from a Documents dir backup to the new GL703GS it hangs and disconnects all USB device trying (looks like a "not enough power" issue)
    Last edited by hexaae; 12-09-2018 at 04:02 PM.

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