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  1. #81
    New ROGer Array
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    Jul 2019

    Quote Originally Posted by lipemon View Post
    Guys.. I've tried everything here with no resolve but, the other day noticed by accident, that when I opened up my laptop to upgrade to 32GB RAM the right hand side speaker was missing one of the orange rubber rings that holds the speaker to the base --- seems its all purpose is to absorb/cushion vibration.

    Did some research and found the rubber ring, installed it and seems it has finally WORKED!! so far a couple of days have passed with no issues... Wanted to share asap.. maybe it was a bad batch of notebooks that had that missing piece... who knows... anyway,

    I'm super HAPPY! Please share your findings if you have that rubber missing too. Good luck!

    Attachment 81152


    I am chiming in to hopefully help others who had this same problem as I did.
    It's been a few weeks since I last had the fluctuating volume problem.

    I have an Asus GL504GM Hero II, and it has been having this volume problem after the first 3-4 months. I don't know what triggered it exactly, but I had suspected because of an automatic driver update, it used to randomly annoy me to restart my Windows because of a driver update.

    I had changed so many drivers, from the original Asus ones, to Microsoft's ones, all the different version from old to newest. Changing the driver provider from generic UAD, to Nahimic ones, to HDA ones. Upgraded my BIOS, upgraded my Windows. Anything I can think of, short of actually reformatting/restoring the Windows, because I need this laptop for work.
    But the fluctuating volume always came back one way or another.

    I had previously read lipemon's post, and originally discarded the idea as ridiculous. But since I was at my wit's end, I thought what the heck, it's worth a try.
    I opened up my GL504GM live, while it was playing a music in the background. Checked the right-hand speaker. The rubber rings in the right speaker wasn't missing and everything was in the right place. It didn't have the same problem as lipemon posted.

    So for good measure, I just took it off it's place inside the laptop body and let it dangle temporarily while I put the laptop back and keep playing the music. To my surprise, even after a good 30 minutes or so, the volume did not fluctuate anymore. Previously it would have fluctuated within around 5 minutes of continuous music play.

    So I put the right-hand speaker back in its place inside the laptop body, made sure that the speaker cable was positioned correctly and not crimped in any way. And I put the laptop back together again, live.

    It was about 2-3 weeks ago, and until this minute I am typing this, the speaker has been fine with zero problem on the fluctuating volume. Doesn't really makes sense but there it is.

    My best guess is that there's a defect or some sort in the right speaker? Perhaps the cable. As we use the laptop, possibly a bump or some sort would disturb the signaling? Now when I put the laptop back to its backpack, I always take extra caution to always put the right side of the laptop facing up, to avoid any bumps.

    Worth a try, especially if you went as crazy as I was trying to fix this for months.

    FWIW, here is my current BIOS and drivers specs, in case this also matters in the fix :
    BIOS : GL504GM.308 (Auto updated by Windows)
    Audio Driver : AUDIO_Realtek_HDA_ASUS_ROG_v6.0.8746.1 (Downloaded from here)
    OS : Windows 10 64-bit 1903 (Build 18362.267)

    Hope that helps! If it does, please post here so others can benefit from the information.

    PS: Major THANK YOU! to lipemon for posting his fix

  2. #82
    New ROGer Array
    Join Date
    Nov 2018


    Quote Originally Posted by x75dollars View Post
    Hi there! Thanks for your help.
    I'd love it if you could share a bit more information about how you fixed the issue (does it still work by the way?) - such as where you bought the rubber ring, and how exactly you put it in place? The issue's driving me crazy!
    YES!! it still works!!! I love it / finally it works!!

    My IT guy at the Mexico office found the rubber band for me in downtown Mexico... don't know how he found it but he did... apparently you can find anything you can think of there... I'll ask him to get me some more if needed but if you can't wait you can buy the whole speaker... its inexpensive @ $29 bucks and it may solve your problem.

    https : // www . asus-accessories . com/ right-speaker-for-rog-strix-scar-ii-and-hero-ii-63644-66843. htm

    That little rubber orange band was all it took for my problem as ridiculous as that seems after frustratingly trying everything --- so I suggest just open your laptop first and check you're missing that rubber band, check connections, check the cable is not crooked or pinched in any way and take it out and position speaker back in place into its slot as Zerenx suggests...

    Let me know if you have more questions and hope this helps -- :-)
    Last edited by lipemon; 08-25-2019 at 04:26 PM.

  3. #83
    ROG Guru: Yellow Belt Array xarot PC Specs
    xarot PC Specs
    Laptop (Model)Asus GL504GM
    MotherboardAsus Rampage VI Extreme
    Memory (part number)Corsair Dominator Platinum 64GB CL16-18-18
    Graphics Card #1Palit RTX2080TI
    Sound CardIntegrated
    MonitorAsus PG279Q
    Storage #1Intel 750 1.2 TB PCIe
    Storage #2Samsung 960 Pro 1 TB
    CPU CoolerEK Supremacy EVO Full Nickel
    CasePhanteks Enthoo Primo
    Power SupplyCorsair AX1500i
    Keyboard Blackstorm Mech RGB
    Mouse Steelseries Rival 310
    Headset Sennheiser HD555
    Mouse Pad Razer Goliathus Extended
    OS Windows 10 x64
    xarot's Avatar
    Join Date
    Oct 2013

    I also opened up my laptop. I had all the rubber rings in place though, but I loosened the speaker cables and then pushed the connector in as far as I could. It looks like this really fixed the issue. At least for now.

    Maybe the first drivers were actually lacking some sound enhancements and later drivers were bringing more features and introduced then this issue.

    Too bad that when I opened up my laptop, it seems the quality of ASUS kicked in again, as one screw didn't loosen at all and it had taken a standoff from the laptop with it. I didn't use any force. I guess it was overtightened at the factory already. But then again, snapped one clip when carefully removing the cover. Oh well....this is the first time such thing happens, even back in the day when I worked at a computer repair department for 3½ years doing these things every day, the computers were a bit more durable.
    Gaming: i9-7980XE H2O - Rampage VI Extreme - 64 GB Corsair Dominator Platinum DDR4-3200 - Palit RTX2080TI H2O - Phanteks Enthoo Primo - Corsair AX1500i - Intel 750 1.2 TB - Samsung 960 PRO 1 TB
    HTPC: i7-6950X - X99-M WS - 32 GB G.Skill RipjawsV DDR4-2400 - GTX1070 - Bitfenix Pandora - Corsair AX860 - Intel 750 400 GB + Samsung 1 TB 850 EVO
    All around: i7-9900X H2O - Rampage VI Extreme - 64 GB G.Skill 4000 CL18-19-19-39 - Strix RTX2060 - In Win 101C - Samsung 960 EVO 512 GB

  4. #84
    New ROGer Array
    Join Date
    Jun 2019

    Well... Major thanks to lipemon and zerenx!
    I also opened up my laptop two days ago - I had all orange rubber rings in place, both speakers seemed plugged in just fine. What I did is simply unplug them both and plugged them back while pushing as much as I could. Turns out I haven't experienced sound issues since then! Fingers crossed it'll stay that way.

  5. #85
    New ROGer Array
    Join Date
    Jan 2019

    Its working!

    I did the same thing with openning my laptop and just strengthen the connection. Meanwhile bios 310 come along. I am not sure which helped, but now its working without sound fluctations.

  6. #86
    New ROGer Array
    Join Date
    Jan 2019

    This one works.

    Quote Originally Posted by katja View Post
    I did the same thing with openning my laptop and just strengthen the connection. Meanwhile bios 310 come along. I am not sure which helped, but now its working without sound fluctations.

  7. #87
    New ROGer Array
    Join Date
    Feb 2019


    Holy cow guys, I could Seriously kiss you. IMHO my Scar II had two flaws from being perfect to me. ONE: the keyboard RGB is kinda dim. i'll get over that. TWO: what the holy hell is going on with the audio? I actually do sometimes use my built in speakers and care about the sound.

    ITS FIXED!!!!!!!!!!!

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