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  1. #1
    ROG Member Array
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    GL504GM Keyboard backlight issue

    Hello guys,

    I have a GL504GM laptop (ROG Strix Scar II) and I have an issue with keyboard backlight.

    When a laptop is plugged to external power source everything works properly, I can turn off/on backlight using Fn + arrow up/down.
    The issue occurs when a laptop is using battery power. After 1 minute of not using a laptop, keyboard backlight is turning off. Fn + arrow up is not working, pressing any key is not working, only method to turn backlight back on is to open ROG Aura, apply changes and closing it. It's really inconvenient.
    Last edited by INZdk; 11-17-2018 at 06:17 PM.

  2. #2
    ROG Member Array JHLow PC Specs
    JHLow PC Specs
    Laptop (Model)ROG Strix Hero GL503GE
    MotherboardAsus P8Z68 V Gen 3
    ProcessorIntel Core i5 2500K
    Memory (part number)Corsair Vengeance DDR3 1600Mhz 4GBx2
    Graphics Card #1AORUS GeForce® GTX 1060 Xtreme Edition 6G
    Sound CardAsus Xonar DX
    MonitorDell U2312HM
    Storage #1Crucial M4 128GB
    Storage #2Seagate HDD 500GB
    CPU CoolerNoctua NH-D14
    CaseNZXT Phantom 630
    Power SupplySeasonic X-850
    Keyboard Ducky Shine 3
    Mouse Asus ROG Gladius
    Headset Sennheiser PC 320
    Mouse Pad Razer Scarab
    Headset/Speakers Edifier C3
    OS Windows 10 Pro 64 bit

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    Yes, I have facing similar issue on GL503GE. Can you advise the problem is solved?

  3. #3
    New ROGer Array
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    Same problem here, had a lot of problems also (boot loop, stuck pixels and other stuffs)

    I just noticed that if you are unplugged, and the Aura Core software is open, the backlit works normally, but i really can't accept this as a solution.

    For sure, the problem is the Aura Core software.
    Last edited by Sephai2020; 11-05-2018 at 08:36 AM.

  4. #4
    ROG Guru: Yellow Belt Array tap002 PC Specs
    tap002 PC Specs
    Laptop (Model)ROG Strix GL703GE-IS74
    MotherboardASUSTeK COMPUTER INC. GL703GE
    Processori7-8750H CPU @ 2.20GHz
    Memory (part number)16GB DDR4 2666MHz DRAM
    Graphics Card #1GTX 1050i
    Storage #1MICRON 1100_MTFDDAV256TBN
    tap002's Avatar
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    May 2018
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    My laptop is plugged in 99% of the time. My keyboard was working perfectly on battery one month ago. Tonight I was on battery, keyboard went off and will not turn back on by touching any key as previously would. The only thing that has changed in the last month is Windows updates and Asus did update ROG Aura Core App, in windows store.
    Last edited by tap002; 11-09-2018 at 01:04 PM.

  5. #5
    New ROGer Array
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    I am also encountering the same issue on ASUS ROG STRIX GL503GE.
    I just bought it two weeks ago. However the problem was not there at first.
    If you open task manager and END TASK for AURA CORE, the keyboard light will not turn off after 60 seconds.
    One more thing to notice is that if after 60 seconds of inactivity, the issue we are encountering, i can see that there is no background process by AURA in TASK MANAGER.

    Hope ASUS gives some permanent solution for the issue.

  6. #6
    New ROGer Array
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    is there any way to reinstall aura core on gl503ge model?

  7. #7
    ROG Guru: Yellow Belt Array Mr. Fox PC Specs
    Mr. Fox PC Specs
    Laptop (Model)- NA -
    MotherboardEVGA X299 Dark
    Processori9-7960X @ 5.2GHz
    Memory (part number)32GB Corsair LPX DDR4-4000 @ 4200
    Graphics Card #1EVGA RTX 2080 Ti xC2 Ultra Gaming
    MonitorPredator XB271HU 2560x1440 165Hz
    Storage #1512GB 960 Pro x 2 (OS Boot Drives)
    Storage #2960GB Samung Enterprise NVMe SSD x 2 | 2TB HDD
    CPU CoolerDual 360MM XPSC Rads+1/2 HP Water Chiller
    CasePraxis WetBench
    Power SupplyEVGA SuperNOVA P2 1600W
    Keyboard Corsair K95 RGB
    Mouse SteelSeries Sensei Wireless
    Headset Skullcandy Crusher Wireless S6CRW
    Mouse Pad Black Anodized Aluminum
    Headset/Speakers Logitech Z506 5.1 Speaker System
    OS W10 Ent LTSB 2016 / W7 Ultimate (Dual Boot)
    Accessory #1 Hailea HC-500A 1/2HP~790Watt Water Chiller
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    Allowing Micro$lop to update things willy-nilly whenever it wants to is a recipe for distaster, especially where drivers and software/apps are concerned. Best to disable automatic updates of drivers and apps if you want to have a consistent user experience.

    You should be able to remove the problematic new version of Aura and install a known good version.
    Punisher | EVGA X299 Dark | i9-7960X @ 5.2GHz | 32GB Corsair LPX 4000 @ 4200 | EVGA 2080 TI xC2 HydroCopper Block
    EVGA SuperNOVA 1600W P2 | 2x 512GB 960 Pro / 2x 1TB Enterprise NVMe / 2TB HDD / 4TB HDD | W10 / W7 (Dual Boot)
    2x XSPC RX360 | Praxis WetBench | Hailea HC-500A (1/2HP~790W) Water Chiller | Results:
    http://hwbot.org/user/mr._fox/

  8. #8
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    Cool Uninstalling Aura Core helped!

    I have uninstalled aura core and restarted with battery mode still on and now the keyboard works as it should. I don't need to change my color layout :P

  9. #9
    New ROGer Array
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    Hello there,

    I have exact same issue on my STRIX SCAR II GL504GM. (Windows 10, 64bit)

    RGB on battery went off after a 1min of idleness and was unable to come back again, rarely with AURA and most of the time the restart was needed.
    Tried all of the ideas from above, including drivers update and clean Windows installation. Nothing worked.
    But I think I found solution (at least for me and for now, 2nd day and it's working).

    During the battery, I manually turned off the RGB with Fn+arrows, after a couple of minutes I tried to turn RGB back again with Fn+arrow and surprisingly to me it worked.
    Now is the 2nd day that I haven't turned off the RGB on battery and it does not go off. I hope it stays permanent.

  10. #10
    ROG Member Array
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    Aug 2018
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    Asus ROG GL503GE 8th Gen Keyboard Backlight issue

    I'm also facing exact same problem with my ROG GL503GE 8th Gen Laptop.

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