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  1. 12-17-2018 02:41 PM #1
    Zarathustraa
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    Does the warranty void sticker still matter?

    So, I have a router that is currently not functional. (ports and wireless do not work) I'm pretty sure it is an issue with a bad flash of the firmware. I can open the device up, and flash over the serial port. But, after opening it up I might discover the issue is actually hardware failure.

    This would obviously damage the warranty sticker. But, the FTC had notified Asus those warranty stickers are against the law, and had had 30 days to bring their policy in line with the law back in May. So, will Asus still honor warranties, today, if the sticker is damaged? (obviously, a dead lan port from wear and tear would look different from hitting it with a screw driver. I still would not expect Asus to honor the later)

    https://ifixit.org/blog/10016/warran...oved-stickers/
    https://www.washingtonpost.com/news/...ense-ftc-says/
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  2. 12-17-2018 03:02 PM #2
    panzlock
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    Laptop (Model)ASUS X553M, ASUS Zenpad 10 Z300M, ASUS X542BA-DH99
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    It matters.

    https://www.asus.com/us/support/article/925/
    I'd like to deploy my troops in her country.
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  3. 12-17-2018 03:16 PM #3
    Zarathustraa
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    Graphics Card #1Dragon 660ti 2GD5
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    Quote Originally Posted by panzlock View Post
    It matters.

    https://www.asus.com/us/support/article/925/
    Awesome. So I can safely poke around if I'm careful to not damage the device in the process, meaning attach the serial cable properly.
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  4. 12-17-2018 03:20 PM #4
    panzlock
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    Laptop (Model)ASUS X553M, ASUS Zenpad 10 Z300M, ASUS X542BA-DH99
    MotherboardASUS P8Z68-V LX, ASUS Z170-A, ASUS ROG Strix B350-F Gaming
    ProcessorIntel i5-2500K, Intel i7-6700K, AMD Ryzen R7 1700
    Memory (part number)8GB Kingston 1333MhzDDR3 C9, 16GB G.Skill Aegis 3000Mhz DDR4 C16, 16GB G.Skill Trident Z 3200Mhz C16
    Graphics Card #1EVGA GTX 560Ti, ASUS ROG Strix GeForce GTX 1070 O8G OC, Sapphire Nitro+ RX Vega 56
    Monitor32" INSIGNIA 720p, 32" Samsung 1080p C32F391FWN, 32" ASUS 1440p VA32AQ
    Storage #1Seagate 150GB 7200RPM, Samsung 850 EVO 250GB 2.5" 6Gb/s Solid State Drive (X2)
    Storage #2Seagate 500GB 7200RPM, WD Blue 3TB - 5400 RPM SATA 6 Gb/s 64MB Cache 3.5 Inch
    CPU CoolerDeepcool GAMMAXX 300, Deepcool Lucifer V2, Wraith Spire
    CaseAntec Sonata, Deepcool Dukase V1, Deepcool Dukase V3
    Power SupplyATX 650, EVGA SuperNOVA 850 P2 (X2)
    Keyboard Logitech K220, MSI Interceptor DS4200 (X2)
    Mouse Microsoft 1850, Microsoft 4500, Gamdias Erebos LE, MSI DS 100, Redragon M601 Centrophorus
    Headset/Speakers Logitech Z313, Logitech Z506 (X2)
    OS Windows 10 Home X64, Windows 10 Pro X64 (X2)
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    I can't say what ASUS might do should you RMA your device but they certainly cannot say that they will not honour the warranty based on a broken warranty seal.
    I'd like to deploy my troops in her country.
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