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  1. #1
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    Asus TUF GAMING FX504GM Hard Freeze thread

    I'd pm-ed several users of ASUS FX504GM and noticed they are too having freezing issues that affects their daily usage/gaming experience, and I would like to know whether they are more of them and hopefully attention could be brought to the related personnel to solve it. Please do post here if you own a ASUS FX504GM laptop and have been having Hard Freeze issue (laptop wont respond whatsoever, only way is to long-press/hold down the power button to restart). And it happened during gaming, under high usage/load. Many thanks.

    PS: Apparently they are pushing the responsibility back again to the service technicians.. I'd already had it repaired 4 times (they play-tested it and it froze on the spot and could not find anything wrong with the software so they changed the parts thinking it was fixed and sent it back to me) and almost all of the parts have been changed. Yea, it's highly caused by a software issue and that software should be Asus to fix. And now they refused to fix it without even looking into it? What about other users with the same model that have the same freezing issue that did not voice out? After seeing this, I felt utterly regrettable for buying Asus laptop...
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    PS2: This is the latest reply, saying they could not replicate and need to analyze it in real-time to find the root cause. So, how are they going to analyze? Once they replicated the problem and it hard freeze, and then? Long-press the power button to restart and everything's back to normal? How to analyze it during hard freeze? Does this make any sense? What kind of reply is this? Anyone could help me better understand? I'd spent 3-4 months trying to solve it alone and also already by sending it to analyze and parts replaced during the time in the service centre. And they did not even try anything, nor trying to replicate the problem. Instead asking me to send to the service centre again...really?
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    Last edited by kaikai311; 12-28-2018 at 05:07 PM.

  2. #2
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    Hello i have total the same problem. it is already in service for 1 months. I hope to refund money for it. if not i will sell it for half price and buy other manufacture laptop

  3. #3
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    Hi there, I'd received many inbox from users of this model that are also facing this issue and some on reddit also. Unfortunately there's no fix for it and ASUS refuses to take any action to fix it, instead asking the users to send it back to repair and upon returned the problem still exists (even with replacement of every single hardware of the laptop). I'm stuck with this faulty laptop and have to bear with it until I have the money to buy another new laptop other than Asus. They would not let me refund it either. If you could refund it, I suggest you do it quick. I absolutely regretted buying this laptop and will not support any ASUS products in the future anymore....they refused to take actions and responsibility in any form at all... and who knows one day, maybe you hit the jackpot and the one laptop or laptop model/series you bought from them is faulty...And they will not or compensate you in any form (you'll just be a helpless and unlucky/unfortunate consumer or customer that felt cheated like me).
    Last edited by kaikai311; 05-02-2019 at 01:47 PM.

  4. #4
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    Hello. Exactly the same issue here. Laptop (3 weeks old) freezes totally random from 5 mins usage time to 2-3 hours. Airplane mode light on, only solution is to longpress the power button. Installed windows 3 times, used windows drivers, asus drivers, manufacturer driver.... nothing works. DId anyone found a solution for this one? Thanks!

  5. #5
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    My friend have same laptop and same problem. He have tried also everything on software level and its totally random when gaming. Sometimes many times in day.

    FX504GM with GTX 1060
    Last edited by Silvere; 10-02-2019 at 06:59 PM.

  6. #6
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    my FX504GM have same problem,freeze every day
    test switch to low performance mode very low fps and is stable no freeze in 3 hours
    i will never buy bad service Gaming laptop again
    Last edited by didimaster; Yesterday at 01:46 AM.

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