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  1. #1
    New ROGer Array
    Join Date
    Dec 2018

    Some questions about warranty

    Hello! I don't usually post much on forums online so excuse any formatting/grammar errors!

    I've bought an Asus GL702VS in Germany in Media-Markt. I've also purchased an extended 4-year warranty (I kind of regret it now but we'll get to that) which I think is only for service in their stores in EU. Not sure about Asus partners/computer service shops.

    So my laptop, sadly, fell off of my bed a few times already. Bad habits, but that's another story. Anyways, no real damage happened. The only really noticeable thing is a slight bend on one corner of the screen (the outside plastic I mean). At this point I would like to say that I'm very happy with this laptop and I would like to praise Asus for building such a sturdy device, because that little corner on the edge of the screen just bent (which you can see if you compare it to the other side), it didn't break! I've tested the RAM, both the SSD (which I'm not too worried about) and the HDD and they've passed the tests with no bad sectors. Also, I didn't notice any anomalies when using the laptop as usual.
    All in all, if you looked at the laptop you could probably tell it got knocked somewhere or fell from a small height beacuse of the few scratches and the little bend on the screen edge/corner.
    So my questions are:
    1. Would I lose the warranty if it were in fact provable that the laptop fell/they said that something's wrong with it?
    2. Can I have the laptop cleaned and still keep the warranty?

    Thanks for reading!

    edit: I didn't read the rules before posting and I think this is totally the wrong place, haha. I'm sorry, I hope the mods don't mind, cheers!
    Last edited by okniiv; 12-31-2018 at 03:51 PM.

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
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    Join Date
    Jul 2010

    Typically those warranties sold to you at the time of purchase are third party warranties. So it would depend on what type of warranty it is supposed to be. If it's just an extended warranty then they likely wouldn't cover drops or spills. If it's supposed to be an accidental damage warranty then you'd be covered. If you got any paperwork you should review that, otherwise you may want to call the store to see if they have a pamphlet about their warranties.
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