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Thread: Need help/advice
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12-26-2018 03:12 AM #1
Need help/advice
Hello, I've just upgraded my PC today to the following, Rog Maximus XI Hero (wi-fi), Core i5 9600k and 2x8gb DDR4 Corsair Vengeance rgb pro, I will be upgrading my GPUs soon currently using asus strix 970 sli. So the problem is my mouse and keyboard works fine in the bios but when I reach my windows login my mouse and keyboard doesn't respond, they are receiving power but they don't work.
I've tried using different USB ports still nothing, the operating system I'm using is windows 7 64 bit ultimate that is on an ssd front my last system, I've tried resetting the bios that hasn't helped so far, has anybody come across this problem? All help and advice is much appreciated,
Regards
JayLast edited by 7styles; 12-26-2018 at 03:14 AM.
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12-26-2018 03:51 AM #2
Korth PC Specs Motherboard ASUS X99 R5E (BIOS2101/1902) Processor Haswell-EP E5-1680-3 SR20H/R2 (4.4GHz) Memory (part number) Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15) Graphics Card #1 NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB) Graphics Card #2 NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB) Sound Card JDS Labs O2+ODAC (RevB), USB2 UAC1 Monitor ASUS PG278Q Storage #1 Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0 Storage #2 Comay BladeDrive E28 3200GB SSD, 8xPCIe2 CPU Cooler Raijintek NEMESIS/TISIS, AS5, 2xNH-A14 Case Obsidian 750D (original), 6xNH-A14 Power Supply Zalman/FSP ZM1250 Platinum Headset Pilot P51 PTT *modded* OS Arch, Gentoo, Win7x64, Win10x64 Network Router Actiontec T3200M VDSL2 Gateway Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19) Accessory #3 ASUS OC Panel I (FW0501)
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USB standards changed a lot while (and since) Win7 was around so I'm guessing it's likely USB driver/update version issues. You'll need to somehow figure out which drivers are needed and somehow install them onto your Win7 ... you might have to boot a different OS (from a removable drive) or temporarily transfer your Win7 system drive into another machine.
You could try plugging your keyboard/mouse into an externally-powered USB hub. A PS/2 mouse or keyboard might allow you to navigate towards File Explorer or WindowsUpdate (through awkward onscreen keyboards and hotkey shortcuts) to get USB fully working.
You might have working USB keyboard/mouse if you boot Windows into a Safe Mode.
You might have a "Legacy USB" option or the ability configure individual USB ports in BIOS settings."All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams
[/Korth]
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12-26-2018 05:09 AM #3
haihane PC Specs Motherboard Crosshair V Formula Z Processor AMD FX 8350 Memory (part number) Gskill F3-2400C10-8GTX Graphics Card #1 ASUS HD 6950 Storage #1 WD Velociraptor 1TB Storage #2 Corsair Neutron GTX 120GB SSD CPU Cooler Cooler Master Seidon 120XL Case Cooler Master Silencio 650 Power Supply Corsair HX850 Keyboard Corsair K70 RGB Mouse Logitech G500 OS Windows 7 X64 Network Router Linksys E2500
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i've experienced this before.
you cannot carry-over old boot and transplant it into new system and expect it to work flawlessly.
firsthand experience, old motherboard died. got new motherboard, different vendor, same socket, maybe same chipset? maybe different chipset? everything worked, till the windows hello showed up, and keyboard just won't work. mouse surprisingly did still werk.
ended up having to clean reinstall anyway. and all problems gone gone gone!no siggy, saw stuff that made me sad.
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12-26-2018 02:36 PM #4
Menthol PC Specs Motherboard M 10 Apex / XI gene Processor 8700K / 9900K Memory (part number) 2x8 Gskill Trident Z 4266/2x2x8 Gskill Trident Z 4500 Graphics Card #1 RTX 2080ti / GTX 1060 Sound Card SoundBlaster Ae5 / Onboard Monitor BENQ 32" 4K Storage #1 Intel 900p 480GB/Samsung 960 Pro 1TB Storage #2 Intel 750 1.2TB/Plextor 1 TB 2X 950 Pro CPU Cooler Corsair H150i AIO / H1110i Case Corsair 740 ? Lian Li Air Power Supply Corsair AX 1200i / AX 1200i Keyboard Corsair Mouse ASUS Strix Headset HyperX Cloud Alpha Mouse Pad ASUS Headset/Speakers Logitech Z906 OS 10 X64 Pro Network Router Verizon Fios Accessory #1 Intel Wifi BT pcie card Accessory #2 Red Bull Accessory #3 English Breakfast Tea
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12-26-2018 03:17 PM #5
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12-26-2018 03:42 PM #6
I came across this thread, https://rog.asus.com/forum/showthrea...0-motherboards looks like USB options will not work when using windows 7 with my new build. Apparently PS/2 keyboards and mice work but I guess this is not ideal. Sad to say that it looks like I have no choice but to upgrade to windows 10 the 1 thing I didn't want to do as I'm not a big fan.
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12-26-2018 11:58 PM #7
Simon LeBon PC Specs Motherboard ASUS Strix z390-E Gaming Processor Intel i5-9600k Memory (part number) G.SKILL Ripjaws V Series 32GB (2 x 16GB) DDR4 3600 Graphics Card #1 Asus ROG Strix GeForce® GTX 1060 O6G Sound Card Onboard/Motherboard Monitor Dual Gateway FHD2400 Storage #1 Samsung 970 EVO M.2 500GB NVMe Storage #2 Buffalo Linkstation Pro Quad - 5.6 TB NAS CPU Cooler Thermaltake Gravity i2 Case Corsair Carbide Series SPEC-03 Black Steel ATX Mid Tower Power Supply Thermaltake Toughpower Grand RGB 650W 80+ Gold Smart Zero Mouse Razer Naga Chroma OS Win 10 Pro x64
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Win 10 is a huge stability, speed, and efficiency improvement over win 7.
What is it about Win 7 that you like so much? Maybe we can help with the stuff you don't like about Win 10.
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12-27-2018 12:44 AM #8
I guess I'm just used to windows 7 after using it over the years and know my way around it like the back of my hand.
I've heard that windows 10 is quite intrusive well that's what I've read by users reviews, it's more likely that its the user interface and whole design aspect side of it I don't like, could you give me your thoughts or advice on windows 10 if you have the time please, it would be very much appreciated.
I did read that there's a windows 7 type skin that can be applied to it but I don't know much about it.
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12-27-2018 01:02 AM #9
Korth PC Specs Motherboard ASUS X99 R5E (BIOS2101/1902) Processor Haswell-EP E5-1680-3 SR20H/R2 (4.4GHz) Memory (part number) Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15) Graphics Card #1 NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB) Graphics Card #2 NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB) Sound Card JDS Labs O2+ODAC (RevB), USB2 UAC1 Monitor ASUS PG278Q Storage #1 Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0 Storage #2 Comay BladeDrive E28 3200GB SSD, 8xPCIe2 CPU Cooler Raijintek NEMESIS/TISIS, AS5, 2xNH-A14 Case Obsidian 750D (original), 6xNH-A14 Power Supply Zalman/FSP ZM1250 Platinum Headset Pilot P51 PTT *modded* OS Arch, Gentoo, Win7x64, Win10x64 Network Router Actiontec T3200M VDSL2 Gateway Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19) Accessory #3 ASUS OC Panel I (FW0501)
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Win10 is definitely far more bloaty and intrusive than Win7. But there are many ways to clean it up and fix it up, get rid of (almost) all the nasty bits.
To be honest, you always need the current version of WinOS when you need compatibility with the world (and compatibility with the latest-and-greatest DX). And hardware keeps pushing forward so the compatibility gap keeps getting wider, Win7 is already teetering on the threshold of EOL hassles and headaches.
And there's linux for everything else. Never too late to start and "... delaying the inevitable is only going to cause more grief in the long run"."All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams
[/Korth]
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12-27-2018 01:21 AM #10
Looks like the windows 10 it's going to be, well that would be the most logical choice. I just ordered a 258 Samsung evo ssd today to install it on, I kinda regret not going for a PCIe M.2 sata ssd but don't know much about them, I haven't been keeping up with the hardware side of PC gaming for a while.
What do you recommend cleaning up and fixing on windows 10? If you don't mind giving a few tips, any info would be much appreciated.