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  1. #1
    ROG Enthusiast Array 7styles's Avatar
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    Need help/advice

    Hello, I've just upgraded my PC today to the following, Rog Maximus XI Hero (wi-fi), Core i5 9600k and 2x8gb DDR4 Corsair Vengeance rgb pro, I will be upgrading my GPUs soon currently using asus strix 970 sli. So the problem is my mouse and keyboard works fine in the bios but when I reach my windows login my mouse and keyboard doesn't respond, they are receiving power but they don't work.

    I've tried using different USB ports still nothing, the operating system I'm using is windows 7 64 bit ultimate that is on an ssd front my last system, I've tried resetting the bios that hasn't helped so far, has anybody come across this problem? All help and advice is much appreciated,

    Regards
    Jay
    Last edited by 7styles; 12-26-2018 at 03:14 AM.

  2. #2
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
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    USB standards changed a lot while (and since) Win7 was around so I'm guessing it's likely USB driver/update version issues. You'll need to somehow figure out which drivers are needed and somehow install them onto your Win7 ... you might have to boot a different OS (from a removable drive) or temporarily transfer your Win7 system drive into another machine.

    You could try plugging your keyboard/mouse into an externally-powered USB hub. A PS/2 mouse or keyboard might allow you to navigate towards File Explorer or WindowsUpdate (through awkward onscreen keyboards and hotkey shortcuts) to get USB fully working.

    You might have working USB keyboard/mouse if you boot Windows into a Safe Mode.
    You might have a "Legacy USB" option or the ability configure individual USB ports in BIOS settings.
    "All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

    [/Korth]

  3. #3
    ROG Guru: Green Belt Array haihane PC Specs
    haihane PC Specs
    MotherboardCrosshair V Formula Z
    ProcessorAMD FX 8350
    Memory (part number)Gskill F3-2400C10-8GTX
    Graphics Card #1ASUS HD 6950
    Storage #1WD Velociraptor 1TB
    Storage #2Corsair Neutron GTX 120GB SSD
    CPU CoolerCooler Master Seidon 120XL
    CaseCooler Master Silencio 650
    Power SupplyCorsair HX850
    Keyboard Corsair K70 RGB
    Mouse Logitech G500
    OS Windows 7 X64
    Network RouterLinksys E2500
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    i've experienced this before.

    you cannot carry-over old boot and transplant it into new system and expect it to work flawlessly.
    firsthand experience, old motherboard died. got new motherboard, different vendor, same socket, maybe same chipset? maybe different chipset? everything worked, till the windows hello showed up, and keyboard just won't work. mouse surprisingly did still werk.

    ended up having to clean reinstall anyway. and all problems gone gone gone!
    no siggy, saw stuff that made me sad.

  4. #4
    ROG Guru: Gold Belt Array Menthol PC Specs
    Menthol PC Specs
    MotherboardM 10 Apex / XI gene
    Processor8700K / 9900K
    Memory (part number)2x8 Gskill Trident Z 4266/2x2x8 Gskill Trident Z 4500
    Graphics Card #1RTX 2080ti / GTX 1060
    Sound CardSoundBlaster Ae5 / Onboard
    MonitorBENQ 32" 4K
    Storage #1Intel 900p 480GB/Samsung 960 Pro 1TB
    Storage #2Intel 750 1.2TB/Plextor 1 TB 2X 950 Pro
    CPU CoolerCorsair H150i AIO / H1110i
    CaseCorsair 740 ? Lian Li Air
    Power SupplyCorsair AX 1200i / AX 1200i
    Keyboard Corsair
    Mouse ASUS Strix
    Headset HyperX Cloud Alpha
    Mouse Pad ASUS
    Headset/Speakers Logitech Z906
    OS 10 X64 Pro
    Network RouterVerizon Fios
    Accessory #1 Intel Wifi BT pcie card
    Accessory #2 Red Bull
    Accessory #3 English Breakfast Tea
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    Best to update to Win 10

  5. #5
    Administrator Array Silent Scone@ASUS's Avatar
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    Quote Originally Posted by Menthol View Post
    Best to update to Win 10
    This, delaying the inevitable is only going to cause more grief in the long run.

  6. #6
    ROG Enthusiast Array 7styles's Avatar
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    I came across this thread, https://rog.asus.com/forum/showthrea...0-motherboards looks like USB options will not work when using windows 7 with my new build. Apparently PS/2 keyboards and mice work but I guess this is not ideal. Sad to say that it looks like I have no choice but to upgrade to windows 10 the 1 thing I didn't want to do as I'm not a big fan.

  7. #7
    ROG Member Array Simon LeBon PC Specs
    Simon LeBon PC Specs
    MotherboardASUS Strix z390-E Gaming
    ProcessorIntel i5-9600k
    Memory (part number)G.SKILL Ripjaws V Series 32GB (2 x 16GB) DDR4 3600
    Graphics Card #1Asus ROG Strix GeForce® GTX 1060 O6G
    Sound CardOnboard/Motherboard
    MonitorDual Gateway FHD2400
    Storage #1Samsung 970 EVO M.2 500GB NVMe
    Storage #2Buffalo Linkstation Pro Quad - 5.6 TB NAS
    CPU CoolerThermaltake Gravity i2
    CaseCorsair Carbide Series SPEC-03 Black Steel ATX Mid Tower
    Power SupplyThermaltake Toughpower Grand RGB 650W 80+ Gold Smart Zero
    Mouse Razer Naga Chroma
    OS Win 10 Pro x64

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    Win 10 is a huge stability, speed, and efficiency improvement over win 7.

    What is it about Win 7 that you like so much? Maybe we can help with the stuff you don't like about Win 10.

  8. #8
    ROG Enthusiast Array 7styles's Avatar
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    Quote Originally Posted by Simon LeBon View Post
    Win 10 is a huge stability, speed, and efficiency improvement over win 7.

    What is it about Win 7 that you like so much? Maybe we can help with the stuff you don't like about Win 10.
    I guess I'm just used to windows 7 after using it over the years and know my way around it like the back of my hand.

    I've heard that windows 10 is quite intrusive well that's what I've read by users reviews, it's more likely that its the user interface and whole design aspect side of it I don't like, could you give me your thoughts or advice on windows 10 if you have the time please, it would be very much appreciated.

    I did read that there's a windows 7 type skin that can be applied to it but I don't know much about it.

  9. #9
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
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    Win10 is definitely far more bloaty and intrusive than Win7. But there are many ways to clean it up and fix it up, get rid of (almost) all the nasty bits.

    To be honest, you always need the current version of WinOS when you need compatibility with the world (and compatibility with the latest-and-greatest DX). And hardware keeps pushing forward so the compatibility gap keeps getting wider, Win7 is already teetering on the threshold of EOL hassles and headaches.

    And there's linux for everything else. Never too late to start and "... delaying the inevitable is only going to cause more grief in the long run".
    "All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

    [/Korth]

  10. #10
    ROG Enthusiast Array 7styles's Avatar
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    Quote Originally Posted by Korth View Post
    Win10 is definitely far more bloaty and intrusive than Win7. But there are many ways to clean it up and fix it up, get rid of (almost) all the nasty bits.

    To be honest, you always need the current version of WinOS when you need compatibility with the world (and compatibility with the latest-and-greatest DX). And hardware keeps pushing forward so the compatibility gap keeps getting wider, Win7 is already teetering on the threshold of EOL hassles and headaches.

    And there's linux for everything else. Never too late to start and "... delaying the inevitable is only going to cause more grief in the long run".
    Looks like the windows 10 it's going to be, well that would be the most logical choice. I just ordered a 258 Samsung evo ssd today to install it on, I kinda regret not going for a PCIe M.2 sata ssd but don't know much about them, I haven't been keeping up with the hardware side of PC gaming for a while.

    What do you recommend cleaning up and fixing on windows 10? If you don't mind giving a few tips, any info would be much appreciated.

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