cancel
Showing results for 
Search instead for 
Did you mean: 

AI Suite 3 issues

ben_steele
Level 7
I've been having issues with AI suite 3 since install on my new PC a couple of days ago. I have tried multiple builds as suggested in the forums however the program seems to work temporarily then after a couple of normal use restarts it stops opening. The following error is sometimes displayed on startup. Any advice would be appreciated!

77823
2,065 Views
1 REPLY 1

FalloutBoy
Level 7
O.K After having had a CPU death after two weeks I am now back up and running.

AI Suite 3.00.51 Clean install from ASUS website for Windows 10 Pro 64 Bit 1903 Build 18632.639
Memory is Corsair CMW64GX4M4C3200C16W 4 x 16GB @ 3200Mhz 16-18-18-35-1T.
AMD Threadripper 2950x
Rog Zenith Extreme Alpha Bios Version 1901

When selecting the ASUS System Information Tool and going to the Memory tab AISuite 3.00.51 C2D's, you can re run it but get the same result and this is without the Corsair ICue software running.

Administrator log shows:
Faulting application name: AISuite3.exe, version: 1.0.0.0, time stamp: 0x00000000
Faulting module name: SPDInfo.dll, version: 1.0.0.19, time stamp: 0x5c9c8dbd
Exception code: 0xc0000409
Fault offset: 0x00014eaa
Faulting process id: 0x1d2c
Faulting application start time: 0x01d5444c16689ee2
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\AISuite3.exe
Faulting module path: C:\Program Files (x86)\ASUS\AI Suite III\System Information\SPDInfo.dll
Report Id: f49c0fb8-a30e-4688-b598-259878182b89
Faulting package full name:
Faulting package-relative application ID:

[Additional]
Okay for some reason tonight it did not crash ; however it also did not show any memory modules in the list of memory modules.
I truly believe that there are people on this planet who should voluntarily remove them selves from the gene pool.
Maximus IV Extreme Z/16G/2600K, Rampage V Extreme Edition 10/32G/6900K, G751JY-T7042H
Zenith Extreme Alpha/64G/2950x , X399 Prime A/32G/1900X
Power Mad Mu ha ha ha