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Thread: Pg27uq firmware

  1. 01-04-2019 01:20 PM #1
    Specfox
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    Pg27uq firmware

    So where is the firmware which was supposed to come by the end of 2018?
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  2. 01-05-2019 09:17 PM #2
    bubulus
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    Quote Originally Posted by Specfox View Post
    So where is the firmware which was supposed to come by the end of 2018?
    wondering the same. atm i am writing with asus germany and the support is ridiculous. they wanted to send them a foto. i gave them one. then they wanted a foto from the problem i have. i said to them that the problem is officially known by asus.(144hz oc dark gamma) . so i send them the link of the official statement. no, they need a foto... then they dont want to update my monitor they just want to send me another one if i can show them a foto of my problem. i told them i just want a firmware update and my monitor back. waiting now again 10 days for an answer. rly asus get your **** done.if your support is so bad plz give us that tool to update the firmware ourself. the official statement from june 2018 (updated 13.11.2018) said tool comes "later this year".

    :-(
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  3. 01-10-2019 11:45 PM #3
    KOT0005
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    Yes, where is this firmware ??
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  4. 01-14-2019 10:04 AM #4
    bubulus
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    Quote Originally Posted by KOT0005 View Post
    Yes, where is this firmware ??
    i think they dont even look at their forums. thats a shame for a 2500 euro monitor :-(
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  5. 01-17-2019 02:56 PM #5
    ELIESEH
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    JJ talked about the PG35VQ like someone is taking about a microLED monitor.
    Take it easy JJ, this monitor is in danger due to ghosting and response time, we will see in testing.
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  6. 01-23-2019 12:46 PM #6
    mastering3d
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    Yep same here Still waiting ,£2200 Pounds for a monitor thats not even fully working .I also spoke with support and was told the same thing send in a photo , Must all be working of a scripted list of what to say to people. Problem is they sold us a broken monitor ,The monitor can use 144hz yes but very dark so its broken ,This should of been addressed by now .
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  7. 01-24-2019 07:09 AM #7
    KOT0005
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    Common Asus, when is this Firmware coming ?
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  8. 01-24-2019 04:54 PM #8
    mastering3d
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    Quote Originally Posted by KOT0005 View Post
    Common Asus, when is this Firmware coming ?

    What he said .
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  9. 01-24-2019 05:09 PM #9
    JustinThyme
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    Quote Originally Posted by bubulus View Post
    i think they dont even look at their forums. thats a shame for a 2500 euro monitor :-(


    This is a user forum sponsored by ASUS. Only a few actual ASUS employees frequent here and then only sporadically. Raja is the only one Ive noted on lately but then he said he has to go off to Taiwan I believe so his presence may diminish. Pretty much all the mods and Admins even do not work for ASUS. We try to help each other out where we can and most of the time thats sufficient. If you are having genuine issues I would suggest going to the online support page and logging a ticket. Phone calls are not recommended, better to have an Epaper trail. If its about updating firmware just for the sake of updating I would just leave it be. Don't fix what isn't broken.

    AFIK firmware updates on monitors is not a user task, the monitors have to be sent in which I'm not fond of doing myself. Too many horror stories of them coming back banged up or in worse operating condition than they were before they were sent in. Should you send it in get packaging other than OEM as the OEM packaing wont come back and only send whats needed. Monitor, Power brick done.
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  10. 01-25-2019 10:34 AM #10
    btrach144
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    Quote Originally Posted by JustinThyme View Post
    This is a user forum sponsored by ASUS. Only a few actual ASUS employees frequent here and then only sporadically. Raja is the only one Ive noted on lately but then he said he has to go off to Taiwan I believe so his presence may diminish. Pretty much all the mods and Admins even do not work for ASUS. We try to help each other out where we can and most of the time thats sufficient. If you are having genuine issues I would suggest going to the online support page and logging a ticket. Phone calls are not recommended, better to have an Epaper trail. If its about updating firmware just for the sake of updating I would just leave it be. Don't fix what isn't broken.

    AFIK firmware updates on monitors is not a user task, the monitors have to be sent in which I'm not fond of doing myself. Too many horror stories of them coming back banged up or in worse operating condition than they were before they were sent in. Should you send it in get packaging other than OEM as the OEM packaing wont come back and only send whats needed. Monitor, Power brick done.
    "Or you can wait until later this year when a downloadable utility tool will be available to update your monitor’s firmware yourself."

    Source: https://www.asus.com/us/support/FAQ/1036750

    Getting really pissed off. At least tell us that you need another 2-3 months rather than leave us hanging AFTER the missed deadline.
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