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  1. #1
    ROG Member Array
    Join Date
    Sep 2013

    Question Laptop shutsdown when playing heavy games

    Hi there folks!

    First of all, I apologize if this isn't the right place to create this kind of topic!

    Can anyone help me figure out what's the problem here? I can only play games like Dead Cells, Stardew Valley, Bastion, Celeste, Iconoclasts, to name a few, but, when I'm trying to play "heavier" games like GTAV, Far Cry 5, Wildlands, Civilization 6, The Witcher 3, etc. etc. (pretty much all of them on low settings obviously), laptop shutsdown instantly, no strange beeps, no bsod or whatever. When I turn it on again and looking at the events in Windows, there's nothing in there. I applied some thermal paste on cpu/gpu thinking maybe it was necesary but it doesn't seem to be the problem, at least not completely? Obviously I cleaned everything I could before applying, cleaned the fans as well and all that stuff carefully. Temps dropped a bit which is always good. I have this laptop since 2013 and I've played all those heavy games mentioned above pretty much everyday until last year or so. Nowadays I play only the small 2d side-scrollers pixelated games that do not "eat" a lot hardware. I did encoding as well with no problems with Premiere Pro, Pinnacle Studio. Have to mention that the battery is dead since long time ago and I'm always connected to power cord.
    Now, here's what's strange -- to me at least -- is that I ran some benchmarks/stress tests on CPU (with RealBench, from somewhere around this website/forum) and GPU respectively with FurMark and 3DMark. With Furmark (FHD test) it was all good (no shutdown). However, with 3DMark it shutsdown no matter what type of stress tests/benchmark I picked (Fire Strike, Time Spy, Sky Diver), it loads whatever it loads, then it shutsdown. I attached some files/screenshots (see below). If there's anything else I need to provide, let me know!

    PS: Sorry for the long post, but I tried to give a detailed info!
    Miniatura de Adjuntos Miniatura de Adjuntos hinfo.PNG  





  2. #2
    ROG Member Array
    Join Date
    Nov 2018

    My best guess is it's over heating and when it does it automatically shutdown the system. My laptop also do this so I'm just basing my answer on what I experience, maybe other has a different answer than mine. Hope it helps.

  3. #3
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
    Nov 2013

    My guess is this is GPU induced. Realbench is more of a CPU workload. Have you run prime95? If it makes it past a minute of that it’s not heat which I don’t think that’s the issue. Might just need to be cleaned and heat sinks repasted. You have keep in mind that this is 7 year old technology which in the realm of PCs equates to the*Mesozoic period. A machine that old is incapable of rendering current titles. When I see your GPU core at 135MHz *and compare that to my aging used to be flagship model G752VY at 1024Mhz it just makes it more evident.*

    Putting all that aside if I had to explain this I’d say the machine is dropping power. Thermals unless extreme don’t usually shut you down. Just get throttled and possible BSOD. How’s your battery? Laptops need a solid battery even if you leave it plugged in. The bricks are incapable of delivering peak power demands so that gets delivered by the battery which gets replenished. *

  4. #4
    ROG Member Array
    Join Date
    Sep 2013

    Quote Originally Posted by uni3d
    My best guess is it's over heating
    Well, if that's the case then why when doing the stress tests, nothing happens (except 3DMark)? It overheats when doing them, no? Doesn't make sense, I think.

    Quote Originally Posted by JustinThyme
    Have you run prime95?
    Click image for larger version. 

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    I mentioned about the battery in the MP, also about the cleaning part, and had no bsod whatsoever, etc.. Take your time and read the whole thing, I know it's a lot, but it keeps me from replying and repeating myself what I already mentioned in the MP and filling this topic with useless replies from me by doing that.
    Quote Originally Posted by JustinThyme
    A machine that old is incapable of rendering current titles
    Like I said, I've played those games mentioned in MP and many others (The Witcher 3, Rainbow Six Siege, For Honor...), for the last 3 years without problems. So, the laptop did handle them...until last year.

    My guess is also like you said, it might be related to power. Can't handle it anymore. It had enough, it's dying. R.I.P.
    PS: I forgot to mention that I changed the motherboard like 3 years ago and also the adapter 1-2 years ago.

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