Results 1 to 9 of 9
  1. #1
    ROG Member Array AJMAL.BASHRAT PC Specs
    AJMAL.BASHRAT PC Specs
    Laptop (Model)Rog Strix GL702ZC
    MotherboardGL702ZC
    Processoramd ryzen 7 1700
    Memory (part number)16gb ddr4 (36B86328)
    Graphics Card #1amd rx580 4gb
    Monitor17" 1920 x 1080 ips
    Storage #1256 SSD
    Storage #21tb HD
    AJMAL.BASHRAT's Avatar
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    6

    GL702ZC fans on constantly over 6000 rpm!

    Hi Everyone

    I have a rog strix GL702ZC notebook with amd ryzen 7 1700 processor and amd rx 580 graphics.

    Past couple of days the fans randomly went over 6000 rpm and haven't come down since! the weird thing is the processor and graphics temperatures are low.

    I've tried everything i can think of but the fans haven't budged:

    - UEFI bios update (no option in bios to change fan speeds)
    - graphics and processor driver updates
    - windows settings (power settings and windows services)
    - Speedfan app (doesn't recognise my model so no option to change settings)
    - AMD overdrive app (my model not supported)
    - AI suite (my model not supported)

    Has anyone with the same model come across the same issues? Please help as the noise is driving me nuts!

  2. #2
    New ROGer Array
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    1

    I have the same problem, nothing helps

  3. #3
    ROG Member Array AJMAL.BASHRAT PC Specs
    AJMAL.BASHRAT PC Specs
    Laptop (Model)Rog Strix GL702ZC
    MotherboardGL702ZC
    Processoramd ryzen 7 1700
    Memory (part number)16gb ddr4 (36B86328)
    Graphics Card #1amd rx580 4gb
    Monitor17" 1920 x 1080 ips
    Storage #1256 SSD
    Storage #21tb HD
    AJMAL.BASHRAT's Avatar
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    6

    Quote Originally Posted by Nikpo764389 View Post
    I have the same problem, nothing helps
    Hi Asus are currently repairing mine. They said that they are replacing the mainboard. Hopefully you still have warranty for yours.

  4. #4
    ROG Member Array TMM2K PC Specs
    TMM2K PC Specs
    Laptop (Model)GL702ZC
    MotherboardGL702ZC
    ProcessorRyzen 7 1700
    Graphics Card #1Radeon RX580

    Join Date
    Nov 2017
    Reputation
    10
    Posts
    13

    This happened to me too, and in my case the repair shop decided it was 'user damage'... I then got the laptop back with the wrong screws used so now I have damage on the laptop's casing...
    Last edited by TMM2K; 02-08-2019 at 12:43 AM.

  5. #5
    ROG Member Array AJMAL.BASHRAT PC Specs
    AJMAL.BASHRAT PC Specs
    Laptop (Model)Rog Strix GL702ZC
    MotherboardGL702ZC
    Processoramd ryzen 7 1700
    Memory (part number)16gb ddr4 (36B86328)
    Graphics Card #1amd rx580 4gb
    Monitor17" 1920 x 1080 ips
    Storage #1256 SSD
    Storage #21tb HD
    AJMAL.BASHRAT's Avatar
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    6

    Quote Originally Posted by TMM2K View Post
    This happened to me too, and in my case the repair shop decided it was 'user damage'... I then got the laptop back with the wrong screws used so now I have damage on the laptop's casing...
    I have got mine back. Asus have replace the sub board and the motherboard and it has resolved the issue.

    However, the casing on mine was also damaged in the process so I am currently pursuing this.

  6. #6
    New ROGer Array
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    2

    I have the same problem, phoned tech support up and now it won't even boot up keyboard lights up, h/d light flashes, fans going like mad and nothing on screen only bought it in November !!!!! how long did it take you to get it repaired please ?

  7. #7
    ROG Member Array AJMAL.BASHRAT PC Specs
    AJMAL.BASHRAT PC Specs
    Laptop (Model)Rog Strix GL702ZC
    MotherboardGL702ZC
    Processoramd ryzen 7 1700
    Memory (part number)16gb ddr4 (36B86328)
    Graphics Card #1amd rx580 4gb
    Monitor17" 1920 x 1080 ips
    Storage #1256 SSD
    Storage #21tb HD
    AJMAL.BASHRAT's Avatar
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    6

    Quote Originally Posted by Redleader1 View Post
    I have the same problem, phoned tech support up and now it won't even boot up keyboard lights up, h/d light flashes, fans going like mad and nothing on screen only bought it in November !!!!! how long did it take you to get it repaired please ?
    I logged the issue around the 5th of Jan. In between that time they arranged a courier to collect it, they received it around 15th of Jan, inspected it, ordered part, issue was not resolved, ordered another part, fixed issue, tested and cleaned the system and i got it back on the 30th of January.

    I've had mine for nearly a year now and it had this issue. Your got yours in November and its problematic this soon! Your one seems to have a lot more problems too.

    Maybe there is a problem with the way they have built these models. If it reoccurs i will most probably get it repaired and sell it.

  8. #8
    ROG Member Array
    Join Date
    Mar 2018
    Reputation
    10
    Posts
    10

    This is a common problem with this laptop, the solution is only one replacement of the motherboard under warranty...
    https://rog.asus.com/forum/showthrea...ows#post687861

  9. #9
    ROG Member Array TMM2K PC Specs
    TMM2K PC Specs
    Laptop (Model)GL702ZC
    MotherboardGL702ZC
    ProcessorRyzen 7 1700
    Graphics Card #1Radeon RX580

    Join Date
    Nov 2017
    Reputation
    10
    Posts
    13

    For my case, the laptop is back in RMA again to get the damage that the repair center did fixed... So the laptop has been out of my possession since January 6th now. I'm somewhat skeptical that I'm going to get it back this month, and all of this was less than 3 weeks after the official warranty period ended also. Customer service for this system seems to have been basically uniformly awful.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •