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  1. #1
    ROG Member Array Goregeist's Avatar
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    Apr 2018

    GL503VS Lemon? Recourse?

    I bought a GL503VS-DH74 in the beginning of July and out of the box the battery was basically dead. It wouldn't hold its full capacity and only gave roughly an hours worth of use, give or take. Even prohibiting performance and enabling battery saving options yielded no results. I figured it was something I could deal with for a short time until having it replaced, but fast forward about two months, and then the keyboard and RGB completely give out. At this point I am barely able to even power on the laptop.

    I send it if for warranty service through the retailer I had purchased it from with all the supplied hardware and packaging. Turnaround was about a week and a half, keyboard was functioning but it was returned with only the bare unit and power supply. I was under the impression that when I submit something for repair, that it would be returned to me in better shape than it was given. At least one would think, Original packaging/manuals etc were lost, and under normal circumstances most places wont accept warranty/repair work without said items. Not signing off on the repair until I get everything returned, I take possession when I hear a new box etc is in transit, yet I find more problems, now the battery isn't charging and send it back immediately. Fast forward almost 6 weeks, I find out they didn't even manage to send the right box for my laptop, but now the second HDD isn't being recognized.... and back it goes.

    Now, I paid good money on what I thought what was a premium unit, only to be let down, and have a nightmare of a time dealing with Customer service, the retailer, and tracking RMA info. At this point I'm not sure what recourse I have. I no longer want this unit in particular as I'll have less than half the warranty period left, nervously hoping nothing else fails, but I seriously doubt they will supply a new or equivalent unit in it's place. Again, I paid a decent amount of money for something I have barely been able to use and every time I have tried to deal with the matter I have been let down with poor service.


    *Laptop purchased with dead battery (essentially)

    *Keyboard + RGB Failed (had to use external USB keyboard to extract data)/ cannot power on intermittently

    *Sent away
    -returned with working keyboard, but dead battery and compromised hardware/ not charging properly. Not returned complete with everything that was supplied.

    *Sent away immediately again to address remaining issues
    -returned but with improper box not even for the unit I purchased, making it difficult for proof of purchase. find out laptop is not acknowledging the HDD

    *Sent back...

    Getting tired and frustrated at this point. I just want something that works. It's been almost 2 1/2 months at this point, all I have to show for it is a $2600cnd paperweight. What can I realistically expect at this point other than to bend over and take whatever they give me? This is beyond unacceptable so far.
    Last edited by Goregeist; 01-12-2019 at 10:51 PM.

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