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  1. #141
    New ROGer Array
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    Aura Sync / Armoury Crate stopped working X570 Prime Pro

    Asus Prime X570 Pro - BIOS 1405
    Windows 10.0.18363 build 18363
    AMD 3600X
    Zotac RTX 2070 AMP Extreme
    Gskill Trident NEO RGB (3600MHz)
    RGB fans and strip from Deep cool (running from RGB header on MB) says compatible with Arus Sync.
    Deep Cool Captain AIO says AURUS on box and plugged into RGB header.

    Brand new build and super excited (only my second build). Specifically bought Aura stuff for Aura synciong the RGB. After installing windows and firing up for first time, Armoury Crate auto downloaded and worked perfectly. I had full control of all the devices listed above.

    I spent some time udpating and downloading apps and what not as it was a new build. Afterwhich, I powered down the PC for the night. When I turned it back on the next day the RGB was all out of sync. I opened Armoury Crate and it was slow and when I selected the motherboard, the ram or the rgb header controlled devices (fans and AIO) it would not apply the changes to them.

    This prompts me to restart. Now only Gskill ram is lighting up. Cannot get MB or RGB header devices to light up at all. I want to note that I do not have any other RGB software installed.

    Long story short, I uninstalled Armoury Crate and reinstalled a million times with no improvement. I downloaded Revo Uninstaller and Ccleaner and followed many guides. Still nothing.

    I tried intalling Aura Sync a million times and nothing. Says Aura Sync stopped working and won't open at all.

    I checked Aura in BIOS and turned both to always on (on when active and on when alseep). Still nothing.

    Then I did a fresh install of windows. Lights are back on but stuck in breathe mode. Install Aura sync and won't open. Fully uninstall and try Armoury Crate. Armoury Crate installs and opens but won't show Aura section at all. I power down and start back up and all light but RAM stop working. That's where I'm at now. Been 4 days of this.

    Got to say, I'm pretty disheartened by all of this. my first experience with Asus and it has been a nightmare. Weirdest part is that it worked for a while and then just stopped.

    please help!!

  2. #142
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
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    Installed 3.00.37 and then upgraded from within the tool to 3.00.38. Had two annoying UAC confirm requester with 3.00.37 on boot because of Nahimic stuff, but after 3.00.38 and next reboot everything went fine and no more nagging requesters on Windows 10 1909.

    Armoury II 3.00.38, working like a charm on laptop gaming GL703GS + ROG STRIX CARRY excellent wireless/BT mouse!
    No conflicts with previously installed Sonic Studio 3, Sonic Radar 3, FineTuning Tool 2 profiles, ROG Gaming Center.

    Last edited by hexaae; 12-10-2019 at 11:28 PM.

  3. #143
    ROG Guru: Yellow Belt Array FonzieBulldog PC Specs
    FonzieBulldog PC Specs
    Laptop (Model)Asus AMD Blue Ghost
    MotherboardAsus ROG Strix X570-F Gaming
    ProcessorAMD Ryzen 7-3800X 3.9 GHz
    Memory (part number)G.Skill Trident Z Neo DDR4 3600 MHz 4x16GB 64GB
    Graphics Card #1Asus GeForce RTX 2080 Super ROG Strix OC
    MonitorAsus 3D 32´
    Storage #12x Samsung M.2 SSD EVO Plus 970 1TB
    Storage #22x Samsung SSD EVO Plus 860 1TB
    CPU CoolerAsus ROG Ryujin 240mm
    CaseMission SG GGX 3.6 Tempered glass
    Power SupplyAsus ROG Strix 750W Gold
    Keyboard Razer
    Mouse Razer
    Headset Razer
    Mouse Pad Razer
    Headset/Speakers Razer
    OS Windows 10 X64 Pro
    FonzieBulldog's Avatar
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    Got the latest version of ROG Armoury and Asus Aura working together and finally showing cpu temp, voltage and more with the same colour on the different hardware parts.

  4. #144
    New ROGer Array RiotMode PC Specs
    RiotMode PC Specs
    MotherboardZ390-E Strix Gaming
    Processori9 9900k
    Memory (part number)Corsair Vengeance CMW16GX4M2Z3600C18
    Graphics Card #11080TI Strix
    MonitorDELL 27''/4K - 210 ADVO
    Storage #1SAMSUNG 860
    CPU CoolerEK Water Cooling - Custom Loop
    CaseLian Li 011 Dynamic
    Power Supply750W Thermaltake RGB
    Keyboard Apple Keyboard
    Mouse Logitech G502
    Headset Logitech G933
    Mouse Pad XL - from China
    Headset/Speakers Teufel Concept C
    OS Windows 10 - 1903

    Join Date
    Oct 2019
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    my problems with Armoury Crate / Aura Creator
    i9 9900k
    Z390-E Strix Gaming

    https://www.youtube.com/watch?v=cluS...3bhalxw03c010c

    Why are there 7 or more different Applications to just control lighting ?????????
    PLS FIX YOUR SOFTWARE and get better Devs for it.

    Also waiting for support to answer a simple question since 2 weeks - wtf!
    thanks
    Last edited by RiotMode; 12-14-2019 at 04:19 AM.

  5. #145
    ROG Junior Member Array
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    Hi Hexaee,
    I also have the problem of double UAC request at system startup.
    Can you tell me how to update Armory II to version 3.00.38?
    Thank you

  6. #146
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    Click image for larger version. 

Name:	rgb.jpg.jpg 
Views:	0 
Size:	123.0 KB 
ID:	83625
    hello ,i have a problem with a sticky button in the red circle,i can't select color or mode for my rgb headphones
    can you tell me how to fix it?my right side of headphones is red,i can't change color,nothing works
    i have the last version 3.00.39
    thx
    Last edited by tudorr; 12-30-2019 at 01:51 PM.

  7. #147
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
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    Quote Originally Posted by RoYevA View Post
    Hi Hexaee,
    I also have the problem of double UAC request at system startup.
    Can you tell me how to update Armory II to version 3.00.38?
    Thank you
    From within the app in the About requester or similar (can't remember) there's a check new updates... It automatically updated .37 to .38.
    EDIT:
    Click on the upper right wrench icon (Settings) and then press the button "LIVE UPDATE"
    Last edited by hexaae; 01-02-2020 at 07:29 PM.

  8. #148
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
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    [BUG] Armoury II 3.00.38 crash

    CRASHES WHEN YOU MANUALLY RUN ARMOURY II
    If you disable run automatically at startup and try to run Armoury II manually, after reboot, from its icon on desktop (
    "C:\Program Files (x86)\ASUS\ROG Armoury\ROG Armoury.exe") it will crash every single time only the very first time after reboot. If I try again it will load and open its UI fine from now on.

    Descrizione
    Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\ASUS\ROG Armoury\ROG Armoury.exe


    Firma del problema
    Nome evento problema: APPCRASH
    Nome applicazione: ROG Armoury.exe
    Versione applicazione: 3.0.0.16
    Timestamp applicazione: 5db64cb8
    Nome modulo con errori: KERNELBASE.dll
    Versione modulo con errori: 10.0.18362.535
    Timestamp modulo con errori: 5bd9df62
    Codice eccezione: c000041d
    Offset eccezione: 001135d2
    Versione SO: 10.0.18363.2.0.0.256.48
    ID impostazioni locali: 1040
    Informazioni aggiuntive 1: eca7
    Ulteriori informazioni 2: eca74c7d27573239f2893ed4ed814504
    Ulteriori informazioni 3: d22f
    Ulteriori informazioni 4: d22f41ad9ce93d8a56a57637b9d01d14


    Ulteriori informazioni sul problema
    ID bucket: 1526aadacf952ee4ad0ab67692dfc902 (2092685597253552386)

    Repro steps:
    1. disable auto-run on startup for ROG Armoury from within Settings
    2. reboot the machine or disconnect user and relogin
    3. run it manually from the icon: it will crash before it opens its own window
    4. try to run it again, and will run fine from this moment on

    Looks like a software bug, probably in the .NET framework, or simply crashes because ROG Armoury service was not yet running since you disabled auto-run on startup...
    Last edited by hexaae; 01-03-2020 at 09:00 AM.

  9. #149
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
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    [BUG] Random crash on startup for LiveUpdateSyncCheck

    DescrizioneNome dell'applicazione che ha generato l'errore: LiveUpdateSyncCheck.exe, versione: 1.0.4.0, timestamp: 0x5cd254c5
    Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 10.0.18362.535, timestamp: 0x5bd9df62
    Codice eccezione: 0xc0020001
    Offset errore 0x001135d2
    ID processo che ha generato l'errore: 0x52f8
    Ora di avvio dell'applicazione che ha generato l'errore: 0x01d5c1a40b812dd2
    Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\ASUS\ROG Armoury\Live Update\LiveUpdateSyncCheck.exe
    Percorso del modulo che ha generato l'errore: C:\WINDOWS\System32\KERNELBASE.dll
    ID segnalazione: 91ed3059-118a-4ac3-855a-2cba80d0f3e2
    Nome completo pacchetto che ha generato l'errore:
    ID applicazione relativo al pacchetto che ha generato l'errore:

    It happens randomly on startup after reboot/re-login.

    Gaming Laptop ASUS GL703GS (BIOS 310)
    CPU i7-8750H (iGPU unavailable)
    GTX 1070 8GB (non-Max-Q, vbios 86.04.7c.00.24, Samsung VRAM)
    Windows 10 Pro 1909
    Desktop res: 1080p (1920x1080)
    Screen: 144Hz + g-sync AUO B173HAN03.2 [AUO329D]
    Audio: Realtek HD Audio (ALC295 chipset)
    Hard disks: NVMe Samsung, SSD Crucial
    USB Blu-Ray 4K drive: Archgon Star MD-8102P-U3YC-UHDB (Pioneer BDR-UD04)
    Last edited by hexaae; 01-03-2020 at 09:00 AM.

  10. #150
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
    Join Date
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    Posts
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    [BUG] Random crash for LiveUpdateSyncCheck at shutdown

    and...

    Descrizione
    Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\ASUS\ROG Armoury\Live Update\LiveUpdateSyncCheck.exe


    Firma del problema
    Nome evento problema: APPCRASH
    Nome applicazione: LiveUpdateSyncCheck.exe
    Versione applicazione: 1.0.4.0
    Timestamp applicazione: 5cd254c5
    Nome modulo con errori: KERNELBASE.dll
    Versione modulo con errori: 10.0.18362.535
    Timestamp modulo con errori: 5bd9df62
    Codice eccezione: c000041d
    Offset eccezione: 001135d2
    Versione SO: 10.0.18363.2.0.0.256.48
    ID impostazioni locali: 1040
    Informazioni aggiuntive 1: 5f3c
    Ulteriori informazioni 2: 5f3cbf7e70314db5c1f54db6870508eb
    Ulteriori informazioni 3: 35a9
    Ulteriori informazioni 4: 35a91ea82a6e28b7f09a8dbb38e6d373


    Ulteriori informazioni sul problema
    ID bucket: 1fcddf3ae64a0cac8953242398a3bcc1 (1824842009318505665)
    Last edited by hexaae; 01-03-2020 at 09:02 AM.

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