Rampage V Extreme - CPU Socket Problems

**Death-Caliber** · 01-11-2019 09:26 AM

Hi everyone!

Long time reader, first time poster and unfortunately my first post isnt good news.

I've had a Rampage V Extreme for as long as I can remember and over the past couple of days, I decided to throw my i7-6800k onto the board and do some testing/overclocking of some Corsair CMW16GX4M2C3200OC Ram (2 sets of 2x8) trying to get quad channel working as it wasnt working on my X909 Strix either (thats still an issue too).

So I put the processor in the slot, put my H100i V2 cooler on and set everything up.

Time comes to start the system and it was only detecting 3 of the 4 DIMMs.

Tried updating the BIOS and then it detected 2 of the 4 DIMMS.

It got to the point last night that I was down to only 1 DIMM being detected, no matter which stick of ram I put in the system.

So.....

After work tonight I decided to pull the board out of my case and take the processor off to discover I had bent a couple of pins somehow.

I grabbed a magnifying glass and had a look, the pins were somehow bent back the opposite way to how they should be orientated.

With a toothpick, I gently bent the first one back, no problems,

But then the second one didnt go so well and as I was moving the pin back into its correct orientation, it broke off

I'm pretty pissed off with myself to say the least.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

So my question to ASUS is - Do you repair boards? This thing was super expensve and I'd really like to have this one in my system.

Happy to take some photo's if required/pay for shipping etc.

**JustinThyme** · 01-11-2019 05:51 PM

Originally Posted by Death-Caliber

Hi everyone!

Long time reader, first time poster and unfortunately my first post isnt good news.

I've had a Rampage V Extreme for as long as I can remember and over the past couple of days, I decided to throw my i7-6800k onto the board and do some testing/overclocking of some Corsair CMW16GX4M2C3200OC Ram (2 sets of 2x8) trying to get quad channel working as it wasnt working on my X909 Strix either (thats still an issue too).

So I put the processor in the slot, put my H100i V2 cooler on and set everything up.

Time comes to start the system and it was only detecting 3 of the 4 DIMMs.

Tried updating the BIOS and then it detected 2 of the 4 DIMMS.

It got to the point last night that I was down to only 1 DIMM being detected, no matter which stick of ram I put in the system.

So.....

After work tonight I decided to pull the board out of my case and take the processor off to discover I had bent a couple of pins somehow.

I grabbed a magnifying glass and had a look, the pins were somehow bent back the opposite way to how they should be orientated.

With a toothpick, I gently bent the first one back, no problems,

But then the second one didnt go so well and as I was moving the pin back into its correct orientation, it broke off

I'm pretty pissed off with myself to say the least.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

So my question to ASUS is - Do you repair boards? This thing was super expensve and I'd really like to have this one in my system.

Happy to take some photo's if required/pay for shipping etc.

This would receive better attention in the service related inqueries. Cooked capacitors, VRMs, resistors and diodes would be easy enough. The socket is another story. * 2011 pins in less than 2 square inches is all but impossible. The time it would take wouldn’t be cost effective and would most likely cost more than replacing the board. The sockets are placed by robots and run through a wave soldering machine. New and refurbs can be found for $200-$300 while gougers are over $500. There’s one on fleabay for $200 + $55 shipping seller has 100% positive feedback, like 180. *No retail box but the board alone is worth that.

**davemon50** · 01-11-2019 06:41 PM

Well, it's an 1150 being replaced in THIS VIDEO, but have a look at this one, and then resolve yourself to just buying a new one.

**Death-Caliber** · 01-11-2019 09:53 PM

Didn't realise there was a service section.

I'll have a look.

Thanks.

The exchange rate is a killer as by the time I get parts from the US, it will end up being $500-600 for another board.

**rjbarker** · 01-11-2019 10:11 PM

Not positive but I know Evga used to replace / repair CPU Sockets ...a number of years ago they would charge $50 USD I believe......not sure about Asus though...

**Death-Caliber** · 01-11-2019 10:23 PM

Originally Posted by rjbarker

Not positive but I know Evga used to replace / repair CPU Sockets ...a number of years ago they would charge $50 USD I believe......not sure about Asus though...

Any idea which staff member to contact on here that would maybe be able to answer my query?

Not too sure where the service-related enquiries section is located on here.

**rjbarker** · 01-11-2019 10:56 PM

Originally Posted by Death-Caliber

Any idea which staff member to contact on here that would maybe be able to answer my query?

Not too sure where the service-related enquiries section is located on here.

Try going to Asus.com or Asus.ca (Canada) and then to Support....should be able to send an email and and find out for sure...as Justin had menitoned...if you hit a wall you could possibly try a "ma n pa" pc shop or an overzealous IT Tech whom may love the challenge of trying to replace the pin and make it work....otherwise a new Board is in order ,,,,, RVIE

**JustinThyme** · 01-12-2019 01:05 AM

Originally Posted by davemon50

Well, it's an 1150 being replaced in THIS VIDEO, but have a look at this one, and then resolve yourself to just buying a new one.

nice, first time I’ve ever seen one of these

**xeromist** · 01-14-2019 07:06 PM

Service inquiries is for people having issues with an existing RMA. Please read the sticky at the top of that section and do not post there unless you meet the requirements.

Unfortunately for the OP, this is primarily a customer discussion forum so the question can't really be addressed here. To ask support questions please contact ASUS support via any method listed on the ASUS site.

Thank you

**28BeersLater** · 01-16-2019 10:25 AM

I have a brand new boxed Rampage V with bent pins too...

I don't believe I bent them myself when trying to fit the CPU as I'm an experienced builder, but I could never prove that was the case so didn't even attempt to RMA.

What a waste.

Plus point was when the bios died (for the first time), I had a spare set to rob...

Death-Caliber PC Specs
Motherboard	X99 Rampage V Extreme
Processor	i7-6800K
Memory (part number)	CMW16GX4M2C3200C16
Graphics Card #1	Gigabyte Windforce 1080 8GB OC
Sound Card	On Board
Monitor	Some AOC thing, some LG thing and a Sony TV
Storage #1	Samsung 850 EVO 500gb SSD
CPU Cooler	Corsair H100i V2
Case	Corsair Carbide Spec-06 Black RGB
Power Supply	Coersair TX650M
Keyboard	Corsair K70 LUX RGB
Mouse	Corsair M65 Pro RGB
Headset	Astro A40TR
Mouse Pad	Some Logitech thing
Headset/Speakers	Logitech 2.1 System
OS	Windows 10

JustinThyme PC Specs
Laptop (Model)	G752VY-DH72
Motherboard	Rampage VI Extreme
Processor	I9 9940X
Memory (part number)	64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
Graphics Card #1	ASUS Strix 2080Ti O11G @ 2.1GHz
Graphics Card #2	ASUS Strix 2080Ti O11G @ 2.1Ghz
Graphics Card #3	ROG Nvlink
Graphics Card #4	Have to feed animals
Sound Card	External Audioengine D1 24 bit 192kbps DAC
Monitor	ASUS PG348Q @ 100Hz
Storage #1	Intel 905P 480GB U2 flavor
Storage #2	Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
CPU Cooler	HeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
Case	Phanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
Power Supply	Corsair AX 1500i
Keyboard	ASUS Claymore
Mouse	ASUS Spatha, Logitech MX Master
Headset	Sennheiser HD 700
Mouse Pad	ASUS ROG Sheath
Headset/Speakers	Audioengine A5+ with SVS SB-1000 Sub
OS	Win10 Pro 1809
Network Router	NetGear NightHawk X10
Accessory #1	NetGear Prosafe 10GBe Switch
Accessory #2	Qnap TVS-682 NAS modded with I7 CPU

davemon50 PC Specs
Laptop (Model)	Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
Motherboard	Asus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
Processor	Intel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
Memory (part number)	Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
Graphics Card #1	Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
Graphics Card #2	Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
Sound Card	Asus SupremeFX Hi-Fi Audio DAC
Monitor	(2) Dell UltraSharp U2515H 25-inch monitors
Storage #1	(4) SSD's - Samsung 960 & 970 1TB M.2, Intel 535 480G, Intel 510 250G
Storage #2	(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
CPU Cooler	Corsair Hydro Series H80
Case	Corsair Obsidian Series 650D Black, ATX, Mid Tower
Power Supply	Corsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
Keyboard	Logitech Wireless K360
Mouse	Logitech Wireless MX Anywhere 2
Headset	HyperX Cloud II
OS	Windows 10 Pro 64-Bit

Death-Caliber PC Specs
Motherboard	X99 Rampage V Extreme
Processor	i7-6800K
Memory (part number)	CMW16GX4M2C3200C16
Graphics Card #1	Gigabyte Windforce 1080 8GB OC
Sound Card	On Board
Monitor	Some AOC thing, some LG thing and a Sony TV
Storage #1	Samsung 850 EVO 500gb SSD
CPU Cooler	Corsair H100i V2
Case	Corsair Carbide Spec-06 Black RGB
Power Supply	Coersair TX650M
Keyboard	Corsair K70 LUX RGB
Mouse	Corsair M65 Pro RGB
Headset	Astro A40TR
Mouse Pad	Some Logitech thing
Headset/Speakers	Logitech 2.1 System
OS	Windows 10

rjbarker PC Specs
Motherboard	Maximus XI Extreme (BIOS 0605)
Processor	9900K @ 5.1 Ghz w EK Velocity
Memory (part number)	32 GB -Dominator Platinum 3200 Mhz CAS 16
Graphics Card #1	Evga 1080Ti SC Black Edition w EK FC Blocks
Graphics Card #2	Evga 1080Ti SC Black Edition w EK FC Blocks
Sound Card	Onboard Realtek
Monitor	Dell Alienware 34" Ultra wide 120Hz Gsync
Storage #1	Samsung 970 Pro 512G M.2 NNMe
Storage #2	Samsung 860 Pro 512G & 256G
CPU Cooler	EK Supremacy Copper w Nickel Plating
Case	Corsair 900D
Power Supply	Corsair AX 1600i
OS	W10 HP x64
Accessory #1	480 * 360 * 240 XSPC Radiators (15 Fans) w 4 Channel 200W Fan Controller
Accessory #2	XSPC Photon Rez / Vario Pump combo
Accessory #3	Fesser Flex Tubing - Bits Power Fittings & EK SLi Terminal

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xeromist PC Specs
Laptop (Model)	Dell Inspiron 15 7567
Motherboard	MSI x470 Gaming Plus
Processor	AMD 2600X
Memory (part number)	16GB Crucial Ballistix Elite 3600
Graphics Card #1	ASUS GTX 1080 Strix
Monitor	BenQ BL3200PT
Storage #1	Intel 600p NVMe
CPU Cooler	Wraith
Case	custom Antec 900
Power Supply	Corsair HX1000
Keyboard	Logitech Orion Spark
Mouse	Logitech MX500
Headset	Plantronics 777 with Oregon Aero upgrade

28BeersLater PC Specs
Motherboard	Rampage V Extreme
Processor	i7-5930K
Graphics Card #1	ROG Strix Vega 64
Sound Card	Bose External USB
Monitor	LG IPS235 x3
Storage #1	Kingston HyperX Predator 480GB
Storage #2	Corsair Neutron XT Series 960GB
CPU Cooler	EK RVE Monoblock
Case	Corsair 900D
Power Supply	Corsair AX1200
Keyboard	Logitech K800
Mouse	ROG Spatha
Headset/Speakers	Bose Companion 5
OS	Windows 10 Pro
Network Router	ROG Rapture GT-AC5300