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  1. #1
    ROG Member Array Death-Caliber PC Specs
    Death-Caliber PC Specs
    MotherboardX99 Rampage V Extreme
    Processori7-6800K
    Memory (part number)CMW16GX4M2C3200C16
    Graphics Card #1Gigabyte Windforce 1080 8GB OC
    Sound CardOn Board
    MonitorSome AOC thing, some LG thing and a Sony TV
    Storage #1Samsung 850 EVO 500gb SSD
    CPU CoolerCorsair H100i V2
    CaseCorsair Carbide Spec-06 Black RGB
    Power SupplyCoersair TX650M
    Keyboard Corsair K70 LUX RGB
    Mouse Corsair M65 Pro RGB
    Headset Astro A40TR
    Mouse Pad Some Logitech thing
    Headset/Speakers Logitech 2.1 System
    OS Windows 10
    Death-Caliber's Avatar
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    Rampage V Extreme - CPU Socket Problems

    Hi everyone!

    Long time reader, first time poster and unfortunately my first post isnt good news.

    I've had a Rampage V Extreme for as long as I can remember and over the past couple of days, I decided to throw my i7-6800k onto the board and do some testing/overclocking of some Corsair CMW16GX4M2C3200OC Ram (2 sets of 2x8) trying to get quad channel working as it wasnt working on my X909 Strix either (thats still an issue too).

    So I put the processor in the slot, put my H100i V2 cooler on and set everything up.

    Time comes to start the system and it was only detecting 3 of the 4 DIMMs.

    Tried updating the BIOS and then it detected 2 of the 4 DIMMS.

    It got to the point last night that I was down to only 1 DIMM being detected, no matter which stick of ram I put in the system.

    So.....

    After work tonight I decided to pull the board out of my case and take the processor off to discover I had bent a couple of pins somehow.

    I grabbed a magnifying glass and had a look, the pins were somehow bent back the opposite way to how they should be orientated.

    With a toothpick, I gently bent the first one back, no problems,

    But then the second one didnt go so well and as I was moving the pin back into its correct orientation, it broke off

    I'm pretty pissed off with myself to say the least.
    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    So my question to ASUS is - Do you repair boards? This thing was super expensve and I'd really like to have this one in my system.

    Happy to take some photo's if required/pay for shipping etc.

  2. #2
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

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    Quote Originally Posted by Death-Caliber View Post
    Hi everyone!

    Long time reader, first time poster and unfortunately my first post isnt good news.

    I've had a Rampage V Extreme for as long as I can remember and over the past couple of days, I decided to throw my i7-6800k onto the board and do some testing/overclocking of some Corsair CMW16GX4M2C3200OC Ram (2 sets of 2x8) trying to get quad channel working as it wasnt working on my X909 Strix either (thats still an issue too).

    So I put the processor in the slot, put my H100i V2 cooler on and set everything up.

    Time comes to start the system and it was only detecting 3 of the 4 DIMMs.

    Tried updating the BIOS and then it detected 2 of the 4 DIMMS.

    It got to the point last night that I was down to only 1 DIMM being detected, no matter which stick of ram I put in the system.

    So.....

    After work tonight I decided to pull the board out of my case and take the processor off to discover I had bent a couple of pins somehow.

    I grabbed a magnifying glass and had a look, the pins were somehow bent back the opposite way to how they should be orientated.

    With a toothpick, I gently bent the first one back, no problems,

    But then the second one didnt go so well and as I was moving the pin back into its correct orientation, it broke off

    I'm pretty pissed off with myself to say the least.
    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    So my question to ASUS is - Do you repair boards? This thing was super expensve and I'd really like to have this one in my system.

    Happy to take some photo's if required/pay for shipping etc.
    This would receive better attention in the service related inqueries. Cooked capacitors, VRMs, resistors and diodes would be easy enough. The socket is another story. * 2011 pins in less than 2 square inches is all but impossible. The time it would take wouldn’t be cost effective and would most likely cost more than replacing the board. The sockets are placed by robots and run through a wave soldering machine. New and refurbs can be found for $200-$300 while gougers are over $500. There’s one on fleabay for $200 + $55 shipping seller has 100% positive feedback, like 180. *No retail box but the board alone is worth that.

  3. #3
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(3) SSD's - Samsung 960 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
    CaseCorsair Obsidian Series 650D Black, ATX, Mid Tower
    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
    Keyboard Logitech Wireless K360
    Mouse Logitech Wireless MX Anywhere 2
    Headset HyperX Cloud II
    OS Windows 10 Pro 64-Bit
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    Well, it's an 1150 being replaced in THIS VIDEO, but have a look at this one, and then resolve yourself to just buying a new one.
    Davemon50

  4. #4
    ROG Member Array Death-Caliber PC Specs
    Death-Caliber PC Specs
    MotherboardX99 Rampage V Extreme
    Processori7-6800K
    Memory (part number)CMW16GX4M2C3200C16
    Graphics Card #1Gigabyte Windforce 1080 8GB OC
    Sound CardOn Board
    MonitorSome AOC thing, some LG thing and a Sony TV
    Storage #1Samsung 850 EVO 500gb SSD
    CPU CoolerCorsair H100i V2
    CaseCorsair Carbide Spec-06 Black RGB
    Power SupplyCoersair TX650M
    Keyboard Corsair K70 LUX RGB
    Mouse Corsair M65 Pro RGB
    Headset Astro A40TR
    Mouse Pad Some Logitech thing
    Headset/Speakers Logitech 2.1 System
    OS Windows 10
    Death-Caliber's Avatar
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    Jan 2019
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    Didn't realise there was a service section.

    I'll have a look.

    Thanks.

    The exchange rate is a killer as by the time I get parts from the US, it will end up being $500-600 for another board.

  5. #5
    ROG Guru: Orange Belt Array rjbarker PC Specs
    rjbarker PC Specs
    MotherboardMaximus XI Extreme (BIOS 0605)
    Processor9900K @ 5.1 Ghz w EK Velocity
    Memory (part number)32 GB -Dominator Platinum 3200 Mhz CAS 16
    Graphics Card #1Evga 1080Ti SC Black Edition w EK FC Blocks
    Graphics Card #2Evga 1080Ti SC Black Edition w EK FC Blocks
    Sound CardOnboard Realtek
    MonitorDell Alienware 34" Ultra wide 120Hz Gsync
    Storage #1Samsung 970 Pro 512G M.2 NNMe
    Storage #2Samsung 860 Pro 512G & 256G
    CPU CoolerEK Supremacy Copper w Nickel Plating
    CaseCorsair 900D
    Power SupplyCorsair AX 1600i
    OS W10 HP x64
    Accessory #1 480 * 360 * 240 XSPC Radiators (15 Fans) w 4 Channel 200W Fan Controller
    Accessory #2 XSPC Photon Rez / Vario Pump combo
    Accessory #3 Fesser Flex Tubing - Bits Power Fittings & EK SLi Terminal
    rjbarker's Avatar
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    Not positive but I know Evga used to replace / repair CPU Sockets ...a number of years ago they would charge $50 USD I believe......not sure about Asus though...

  6. #6
    ROG Member Array Death-Caliber PC Specs
    Death-Caliber PC Specs
    MotherboardX99 Rampage V Extreme
    Processori7-6800K
    Memory (part number)CMW16GX4M2C3200C16
    Graphics Card #1Gigabyte Windforce 1080 8GB OC
    Sound CardOn Board
    MonitorSome AOC thing, some LG thing and a Sony TV
    Storage #1Samsung 850 EVO 500gb SSD
    CPU CoolerCorsair H100i V2
    CaseCorsair Carbide Spec-06 Black RGB
    Power SupplyCoersair TX650M
    Keyboard Corsair K70 LUX RGB
    Mouse Corsair M65 Pro RGB
    Headset Astro A40TR
    Mouse Pad Some Logitech thing
    Headset/Speakers Logitech 2.1 System
    OS Windows 10
    Death-Caliber's Avatar
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    Quote Originally Posted by rjbarker View Post
    Not positive but I know Evga used to replace / repair CPU Sockets ...a number of years ago they would charge $50 USD I believe......not sure about Asus though...
    Any idea which staff member to contact on here that would maybe be able to answer my query?

    Not too sure where the service-related enquiries section is located on here.

  7. #7
    ROG Guru: Orange Belt Array rjbarker PC Specs
    rjbarker PC Specs
    MotherboardMaximus XI Extreme (BIOS 0605)
    Processor9900K @ 5.1 Ghz w EK Velocity
    Memory (part number)32 GB -Dominator Platinum 3200 Mhz CAS 16
    Graphics Card #1Evga 1080Ti SC Black Edition w EK FC Blocks
    Graphics Card #2Evga 1080Ti SC Black Edition w EK FC Blocks
    Sound CardOnboard Realtek
    MonitorDell Alienware 34" Ultra wide 120Hz Gsync
    Storage #1Samsung 970 Pro 512G M.2 NNMe
    Storage #2Samsung 860 Pro 512G & 256G
    CPU CoolerEK Supremacy Copper w Nickel Plating
    CaseCorsair 900D
    Power SupplyCorsair AX 1600i
    OS W10 HP x64
    Accessory #1 480 * 360 * 240 XSPC Radiators (15 Fans) w 4 Channel 200W Fan Controller
    Accessory #2 XSPC Photon Rez / Vario Pump combo
    Accessory #3 Fesser Flex Tubing - Bits Power Fittings & EK SLi Terminal
    rjbarker's Avatar
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    Quote Originally Posted by Death-Caliber View Post
    Any idea which staff member to contact on here that would maybe be able to answer my query?

    Not too sure where the service-related enquiries section is located on here.
    Try going to Asus.com or Asus.ca (Canada) and then to Support....should be able to send an email and and find out for sure...as Justin had menitoned...if you hit a wall you could possibly try a "ma n pa" pc shop or an overzealous IT Tech whom may love the challenge of trying to replace the pin and make it work....otherwise a new Board is in order ,,,,, RVIE

  8. #8
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

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    Quote Originally Posted by davemon50 View Post
    Well, it's an 1150 being replaced in THIS VIDEO, but have a look at this one, and then resolve yourself to just buying a new one.
    nice, first time I’ve ever seen one of these

  9. #9
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    Service inquiries is for people having issues with an existing RMA. Please read the sticky at the top of that section and do not post there unless you meet the requirements.

    Unfortunately for the OP, this is primarily a customer discussion forum so the question can't really be addressed here. To ask support questions please contact ASUS support via any method listed on the ASUS site.

    Thank you
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  10. #10
    ROG Enthusiast Array 28BeersLater PC Specs
    28BeersLater PC Specs
    MotherboardRampage V Extreme
    Processori7-5930K
    Graphics Card #1ROG Strix Vega 64
    Sound CardBose External USB
    MonitorLG IPS235 x3
    Storage #1Kingston HyperX Predator 480GB
    Storage #2Corsair Neutron XT Series 960GB
    CPU CoolerEK RVE Monoblock
    CaseCorsair 900D
    Power SupplyCorsair AX1200
    Keyboard Logitech K800
    Mouse ROG Spatha
    Headset/Speakers Bose Companion 5
    OS Windows 10 Pro
    Network RouterROG Rapture GT-AC5300

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    I have a brand new boxed Rampage V with bent pins too...

    I don't believe I bent them myself when trying to fit the CPU as I'm an experienced builder, but I could never prove that was the case so didn't even attempt to RMA.

    What a waste.

    Plus point was when the bios died (for the first time), I had a spare set to rob...
    Rampage V Extreme | Intel 5930K | 32GB Corsair Dominator 2666 | EVGA GTX 980 SC x3
    Kingston HyperX Predator 480GB | Corsair Neutron XT 960GB | Corsair AX1200
    Corsair 900D | EK RVE Monoblock | EK 980 GTX Blocks & Back Plates

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