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  1. #171
    New ROGer Array
    Join Date
    Feb 2019
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    MB: Asus Prime Z390-A https://www.asus.com/Motherboards/PRIME-Z390-A/
    GPU: Asus ROG-Strix-RTX2080-O9G-Gaming https://www.asus.com/Graphics-Cards/...80-O8G-GAMING/
    CPU: i7-9700k

    1. The BIOS/firmware version for your hardware.
    (MB) 0905 (04/10/2019)

    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    The afforementioned MB and GPU. As well as a Mastercase MC500M connected via the RGB header

    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    No

    4. If you have tried reinstalling Aura or Windows already.
    Aura: yes
    Windows: it's a fresh install

    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    Aura didn't work so I installed the GPU version additionally. From there I can set GPU colors.

    6. Windows Edition, Version, and OS build.
    Win 10, version 1809, Build 17763.437

    7. If the same issue was present in the previous version(s).
    On my previous PC (P8Z77-V Deluxe, 3550k, 2080 o8g) I could use Aura to control my GPU. Don't know the versions from there.
    EDIT: Just installed 1.07.36 and it's working. Only problem is, that if I try to open the aura app I get "an administrator has blocked you from running this app". If I start it from an admin power shell it works.

    8. State clearly the issue(s) you are experiencing.
    I cannot control my GPU colors from Aura, but I can control my MB (+RGB Header).
    Miniatura de Adjuntos Miniatura de Adjuntos asus.jpg  

    Last edited by xomex; 04-15-2019 at 02:03 PM.

  2. #172
    ROG Member Array Rufinoman PC Specs
    Rufinoman PC Specs
    Laptop (Model)Lenovo
    MotherboardAsus ROG Crosshair Hero VII WiFi
    ProcessorAMD Ryzen 2600X
    Memory (part number)32Gb CMK16GX4M2A2400C16
    Graphics Card #1Asus ROG Strix RX580 OC 8Gb
    MonitorSamsung C27F591
    Storage #1WDS500G2B0B
    Storage #2Samsung SSD 850 Evo 250Gb
    CPU CoolerCorsair H100i RGB Platinum
    CaseCoolermaster Storm Trooper
    Power SupplyCorsair RM850x, Full Modular
    Keyboard Corsair Strafe RGB Silent
    Mouse AFX LM0218
    Headset Corsair HS40
    Mouse Pad Razer
    Headset/Speakers Corsair HS40
    OS Windows 10 Pro x64

    Join Date
    Dec 2017
    Reputation
    10
    Posts
    19

    1. The BIOS/firmware version for your hardware.
    BIOS 2203
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    Crosshair Hero 7 WiFi and Strix RX580 OC 8Gb
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    No difference
    4. If you have tried reinstalling Aura or Windows already.
    Yes and No
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    No
    6. Windows Edition, Version, and OS build.
    Win 10 V1809 Build 17763.437
    7. If the same issue was present in the previous version(s).
    No
    8. State clearly the issue(s) you are experiencing.
    GPU not showing in Aura software
    Please Include a screenshot of the Aura UI, and any other pictures if applicable.
    Click image for larger version. 

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    Aura used to work before the MB bios 2203 update. I also had issues with iCUE on a new H100i RGB Platinum, but a new software update fixed that.

    I've now uninstalled all Asus software, since it's so unreliable. At least iCUE works and the corsair employees fix the problems, unlike Asus.

  3. #173
    ROG Member Array Hobbinho PC Specs
    Hobbinho PC Specs
    MotherboardROG STRIX Z370-F GAMING
    Processori7-8700k
    Memory (part number)16 GB
    Graphics Card #1ROG STRIX-GTX1070-O8G-GAMING

    Join Date
    Jan 2019
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    Quote Originally Posted by xomex View Post
    MB: Asus Prime Z390-A https://www.asus.com/Motherboards/PRIME-Z390-A/
    GPU: Asus ROG-Strix-RTX2080-O9G-Gaming https://www.asus.com/Graphics-Cards/...80-O8G-GAMING/
    CPU: i7-9700k

    7. If the same issue was present in the previous version(s).
    On my previous PC (P8Z77-V Deluxe, 3550k, 2080 o8g) I could use Aura to control my GPU. Don't know the versions from there.
    EDIT: Just installed 1.07.36 and it's working. Only problem is, that if I try to open the aura app I get "an administrator has blocked you from running this app". If I start it from an admin power shell it works.
    .

    Try my fix:

    https://rog.asus.com/forum/showthrea...295#post760295

    At the moment I use AURA_V1.07.55 but installed from the former release (AURA_W10_64_VER10751_20190403B) the "AacVGASetup.exe" from this folder: AURA_W10_64_VER10751_20190403B\LightingService\aac

  4. #174
    ROG Member Array Rufinoman PC Specs
    Rufinoman PC Specs
    Laptop (Model)Lenovo
    MotherboardAsus ROG Crosshair Hero VII WiFi
    ProcessorAMD Ryzen 2600X
    Memory (part number)32Gb CMK16GX4M2A2400C16
    Graphics Card #1Asus ROG Strix RX580 OC 8Gb
    MonitorSamsung C27F591
    Storage #1WDS500G2B0B
    Storage #2Samsung SSD 850 Evo 250Gb
    CPU CoolerCorsair H100i RGB Platinum
    CaseCoolermaster Storm Trooper
    Power SupplyCorsair RM850x, Full Modular
    Keyboard Corsair Strafe RGB Silent
    Mouse AFX LM0218
    Headset Corsair HS40
    Mouse Pad Razer
    Headset/Speakers Corsair HS40
    OS Windows 10 Pro x64

    Join Date
    Dec 2017
    Reputation
    10
    Posts
    19

    In my CH7 BIOS I changed the lighting option to OFF and VGA appeared in Aura Sync (10757) and the same with Aura ONLY, as per the options in this screenshot.
    The problem is that I can't control the VGA rgb and any changes only affect the MB lighting. Although I did manage to change the lighting on the GPU once, but when I clicked YES to save changes, the GPU reverted to its previous colour.
    I'll keep playing with it, but clearly this software, which I have installed/reinstalled over fifty times now, is unacceptably unstable and Asus need to address this issue right now.



  5. #175
    ROG Guru: Yellow Belt Array kshafe777 PC Specs
    kshafe777 PC Specs
    MotherboardMaximus XI Formula
    Processor9900k
    Memory (part number)Trident Z RGB 64 GB 3600 speed
    Graphics Card #1EVGA RTX 2080Ti FTW3 OC
    Graphics Card #2EVGA RTX 2080Ti FTW3 OC
    MonitorASUS PG27UQ
    Storage #1Samsung 970 EVO Plus M.2 1TB
    Storage #2Samsung 970 EVO Plus M.2 1TB
    CPU CoolerHeatkiller nickel
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX1200i
    Keyboard G.Skill KM780 RGB Cherry Mx
    Mouse Roccat LEADR
    Headset AKG K7XX
    Headset/Speakers Razer Nomo Pro
    OS 10 pro
    Network RouterRaptor
    kshafe777's Avatar
    Join Date
    Jan 2014
    Reputation
    10
    Posts
    179

    I have uninstalled and reinstalled Aura. the software will not launch. I have used aura cleaner and cc cleaner. any thoughts?
    "Better to try and Fail, then not try at all" ~ Michael Jordan
    favorite YouTuber - KDSTech - https://www.youtube.com/channel/UCz0...iWiBx3v6CNR3yw

  6. #176
    ROG Member Array Wic Rog PC Specs
    Wic Rog PC Specs
    Laptop (Model)Asus Vivobook S300CA
    MotherboardAsus Strix Z370-E
    ProcessorIntel Core I7 8700K
    Memory (part number)Kingston HyperX Predator 3200 Mhz 32Gb RGB
    Graphics Card #1Asus Strix GTX 1070 OC 8gb Aura
    MonitorAsus Rog Strix XG32VQ
    Storage #1SSD M2 Kingston 240 gb Predator
    Storage #2WD Green 1 Tb, WD Grenn 2 Tb, WD Red 2 Tb
    CPU CoolerCOOLER MASTER MasterLiquid ML240L RGB
    CaseThermaltake P3, Open case, Glass
    Power SupplyCooler Master G750M
    Keyboard ROG Claymore
    Mouse ROG Pugio
    Headset Razer Man of War 7.1
    Mouse Pad COOLER MASTER Soft RGB XL (MPA-MP750-XL)
    Headset/Speakers GENIUS SW-HF5.1 4800 5.1 Wood
    OS Windows 10 64bit Pro
    Network RouterAsus RT-AC58U Dual Band

    Join Date
    Mar 2017
    Reputation
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    I have updateed BIOS of motherboard Asus Strix z370-e, now Asus Aura wont start.
    The problem is: "Asus Aura has stopped working."

  7. #177
    New ROGer Array
    Join Date
    Apr 2019
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    Aura Sync won't start

    1. The BIOS/firmware version for your hardware.
    American Megatrends Inc. 2202, 4/10/2019
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    ROG STRIX B450-F Gaming Motherboard, plus three case fans included with the Cooler Master MB500
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    No difference
    4. If you have tried reinstalling Aura or Windows already.
    Reinstalled Aura multiple times; fresh Windows install
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    None
    6. Windows Edition, Version, and OS build.
    Windows 10 Pro (unactivated)
    7. If the same issue was present in the previous version(s).
    8. State clearly the issue(s) you are experiencing.
    Whenever I try to open Aura Sync, it shows up in Task Manager, and stops responding shortly after
    Please Include a screenshot of the Aura UI, and any other pictures if applicable.
    Last edited by MyTh BladeZ; 04-19-2019 at 06:55 PM.

  8. #178
    ROG Guru: Yellow Belt Array kshafe777 PC Specs
    kshafe777 PC Specs
    MotherboardMaximus XI Formula
    Processor9900k
    Memory (part number)Trident Z RGB 64 GB 3600 speed
    Graphics Card #1EVGA RTX 2080Ti FTW3 OC
    Graphics Card #2EVGA RTX 2080Ti FTW3 OC
    MonitorASUS PG27UQ
    Storage #1Samsung 970 EVO Plus M.2 1TB
    Storage #2Samsung 970 EVO Plus M.2 1TB
    CPU CoolerHeatkiller nickel
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX1200i
    Keyboard G.Skill KM780 RGB Cherry Mx
    Mouse Roccat LEADR
    Headset AKG K7XX
    Headset/Speakers Razer Nomo Pro
    OS 10 pro
    Network RouterRaptor
    kshafe777's Avatar
    Join Date
    Jan 2014
    Reputation
    10
    Posts
    179

    MB: Maximus XI Formula
    GPU: EVGA RTX 2080Ti FTW3 Ultra x 2 in SLI
    CPU: i9-9900k

    1. The BIOS/firmware version for your hardware.
    (MB) 0905 (04/10/2019)

    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    The afforementioned MB and Asus PG27-UQ ( not connected for Aura Sync as it locks up the system when connected ) iCue for my Corsair KM780 ( used to use Claymore but Armory caused even more problems with Aura ) Light strips all connected via RGB 12v Header. Also, using Gskill trident z rgb 3600 ram, 64 gb. Also have precision x1 installed for the EVGA cards

    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    No

    4. If you have tried reinstalling Aura or Windows already.
    Aura: yes
    Windows: it's a fresh install

    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    no. doesn't work for EVGA cards

    6. Windows Edition, Version, and OS build.
    Win 10, version 1809, Build 17763.437

    7. If the same issue was present in the previous version(s).
    the issues started day before yesterday. everything worked fine. now, only 1.06.17 works ( which doesn't sync ram )

    8. State clearly the issue(s) you are experiencing.
    as stated above, everything worked fine until two days ago. Now with version that worked (1.07.36 ) it pops an administrative error saying program is blocked and cannot run. 1.07.57 just won't open. says program "stops working" I have performed uninstall of service, then aura, then ran aura cleaner, then cc cleaner. to make sure it was uninstalled with "no traces" prior to install.

    this is what 1.07.36 does: ( first image )
    Miniatura de Adjuntos Miniatura de Adjuntos aura 10736.jpg  

    aura 10757.jpg  

    "Better to try and Fail, then not try at all" ~ Michael Jordan
    favorite YouTuber - KDSTech - https://www.youtube.com/channel/UCz0...iWiBx3v6CNR3yw

  9. #179
    ROG Member Array spaccossa PC Specs
    spaccossa PC Specs
    MotherboardAsus Rog Strix Z370-F
    Processori7 8700k
    Memory (part number)G.Skill TridentZ 3200MHz DDR4
    Graphics Card #1Asus Rog Strix 1070
    CPU CoolerThermaltake Floe Riing 360
    CaseThermaltake View 37
    Power SupplyThermaltake Toughpower Grand 750W RGB
    Keyboard Logitech G910 Orion Spectrum
    Mouse Asus Pugio
    OS Windows 10

    Join Date
    Oct 2018
    Reputation
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    Aura Sync 1.07.57 NOT WORK.

  10. #180
    ROG Member Array Joshwk22's Avatar
    Join Date
    Jul 2013
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    Quote Originally Posted by spaccossa View Post
    Aura Sync 1.07.57 NOT WORK.
    Same for me, tested on 2 PCS, and it regularly gives the error in Windows 10 that it stopped working. Also colors seem to reset after each reboot.

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