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  1. #231
    ROG Guru: Brown Belt Array Brighttail PC Specs
    Brighttail PC Specs
    Laptop (Model)Asus G751JT
    MotherboardAsus x299 Rampage VI Extreme
    ProcessorIntel i9-7900x
    Memory (part number)Corsair Dominator Platinum SE 3200Mhz 4x8
    Graphics Card #1MSI GTX 1080TI
    MonitorAcer XB321HK (4k,IPS,G-sync)
    Storage #1Intel 900p (Boot) 2xSM961 (RAID 0) Games
    Storage #2Samsung 850 Pro 512GB - WD Black 4TB
    CPU CoolerCustom Water Cool
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX 1200i
    Keyboard Corsair Platinum 95
    Mouse Asus SPATHA
    Mouse Pad Corsair MM800
    Headset/Speakers Kanyo Y5
    OS Windows 10 64 bit
    Accessory #1 2 x Alphacool Full Copper Radiator 420mm/280mm
    Accessory #2 Monsoon MMRS reservoir w/ 2 x D5 Vario Pump
    Accessory #3 Monsoon Free Center Compression Fittings

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    I have pretty much given up at this point. I have uninstalled, wiped with REVO and CCleaner. I have started from the earlier versions and upgraded that way. I hae followed the step by steps from Asus on at least 4 different posts and simply put, nothing works.

    1. The BIOS/firmware version for your hardware.
    --- Asus ROG Extreme VI MB- Latest 1701 or 2, whatever is the latest one.
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    -- I have 4 Asus ROG addressible LED Strips and my Phanteks Aura capable case plugged into one of the 12v ports.
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    -- I have powered down, unplugged both the power cord and even unplugged he LED headers from the board for 10 minutes.
    4. If you have tried reinstalling Aura or Windows already.
    - I did install Aura multiple time and when I installed WIndows 10 Pro last time, it worked right up until the first time Windows updated then bleah.
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    -- Nope.
    6. Windows Edition, Version, and OS build.
    - Win 10 Pro -1903 18362.207
    7. If the same issue was present in the previous version(s).
    -- Yes since about 1.07.38
    8. State clearly the issue(s) you are experiencing.
    -Launch windows. Attempt to launch Aura (or live dash) running as administrator and simply wait for about 3 minutes then get a window saying that the program could not be opened.
    Please Include a screenshot of the Aura UI, and any other pictures if applicable.
    - Can't load a picture cause the window comes up for about a second and is gone.

    The last time I had this issue I was able to use Revo to remove the LIghting service, then Lighting controller Aura, run cc-cleaner. Shut down computer for 5 minutes power and AC cord out. Just to make sure everything is gone, use the aura removal tool. Then go back and make sure no lighting service is in task manager or under Program Files (X86). In reinstalling I have started with much ealier version like 1.03.2 and That will come up with no issues. I can't do anything with it but it opens. Then install the new Aura over it. I have tried 1.7.60 1.7.55 , 1.7.53, 1.7.48 and all the way down to 1.7.36 Nothing works. Three hours of my life gone.

    For the record I have Corsair Link and logitech gaming but for the last few installs i uninstalled those. Nope. Still nothing working. Live Dash has NEVER worked beyond the first time I installed it when I first got the motherboard. that lasted 2 weeks and it stopped reporting. I use one 5v and one 12v plug on the MB. There was a time it all worked. Nope not any longer.

    Anyone have links to Asus suggestion of using a much older version to start off with then upgrade ? I'm about to reinstall windows but that is an all day procees.
    Panteks Enthoo Elite / Asus x299 Rampage VI Extreme / Intel I9-7900X / Corsair Dominator Platinum SE 4x8 3200MHz
    MSI GTX 1080 TI / 2x Intel 900p in a bootable VROC RAID 0 / Samsung 960 Pro 512GB
    Samsung 850 PRO 512GB / Western Digital Gold 8TB HD
    Corsair AX 1200i / Corsair Platinum K95 / Asus Spatha
    Acer XB321HK 4k, IPS, G-sync Monitor / Water Cooled / Asus G571JT Laptop

  2. #232
    ROG Guru: White Belt Array dfaovred PC Specs
    dfaovred PC Specs
    MotherboardASUS Rog Strix Z390-F Gaming
    ProcessorIntel i5 8600K
    Memory (part number)16GB HyperX Predator RGB DDR4 3200MHz
    Graphics Card #1ASUS Rog Strix 1070 OC
    Storage #1Samsung 970 EVO Plus 500GB M.2 NVMe
    Storage #2Samsung 860 EVO 1TB
    CPU CoolerNZXT Kraken X52
    CaseNZXT H440
    Power SupplyCorsair HX850
    Keyboard HyperX Alloy Elite RGB
    Mouse HyperX Pulsefire Core RGB
    Headset HyperX Cloud II
    Mouse Pad HyperX
    Headset/Speakers Corsair SP2500
    OS Windows 10 (1903)
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    Quote Originally Posted by Sptz87 View Post
    Err, is this legit? Doesn't look like it.

    I opened it sandboxed and nothing happened. Opens and closes a window for 0.1ms. Pretty sure this is some sort of keylogger or trojan?
    Yes that's how it works.

    It's an un-changed file, just hosted on my Dropbox.

  3. #233
    ROG Guru: Brown Belt Array Vlada011 PC Specs
    Vlada011 PC Specs
    MotherboardRampage V E10 (BIOS 1903)
    ProcessorIntel®i7-5820K (4.5GHz 1.325V)
    Memory (part number)CMD16GX4M4A2666C15
    Graphics Card #1ASUS GTX1080Ti Poseidon
    Sound CardSound Blaster ZxR
    MonitorSamsung P2450H
    Storage #1Samsung 970 EVO PLUS 1TB
    Storage #2Samsung 850 EVO 1TB/WD Black 2TB
    CPU CoolerEK RGB Monoblock RVE10
    CaseLian Li PC-O11 WXC
    Power SupplyEVGA 1200 P2
    Keyboard Deck 87 Francium PRO - MX Brown DS PBT
    Mouse Logitech G900
    Mouse Pad Steeseries QCK
    Headset/Speakers CREATIVE T5900 5.1
    OS Windows 10 Pro x64 v1903
    Accessory #1 iPhone SE Space Grey
    Accessory #2 EK XRES D5 Revo 100 Glass PWM + CoolstreamPE 360
    Accessory #3 Noctua NF-A12x25 PWM x3 (radiator)
    Vlada011's Avatar
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    Last working AURA version for me is 1.06.17.
    X99 platform.


  4. #234
    New ROGer Array Stanislav_+7 PC Specs
    Stanislav_+7 PC Specs
    MotherboardASUS ROG RAMPAGE V EDITION 10
    ProcessorI7-6900K
    Memory (part number)G.Skill F4-3200C14Q-32GTZ
    Graphics Card #1ASUS ROG STRIX-RTX2080-O8G-GAMING
    MonitorASUS MX34VQ
    Storage #1Samsung 970 Pro 1 Tb
    Storage #2WD1000DHTZ x 4 (disk space Windows)
    CPU CoolerNoctua NH-D15
    CaseCorsair Graphite 600T
    Power SupplyCorsair HX1000i
    Keyboard Logitech Wireless MK710
    Mouse Logitech Wireless M705
    Mouse Pad Cougar gaming mouse pad speed 2 XL
    OS Windows 10 Pro 64bit REV.1903
    Accessory #1 ASUS BW-16D1HT
    Accessory #2 ASUS BW-16D1HT
    Accessory #3 NZXT Aperture M
    Stanislav_+7's Avatar
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    Quote Originally Posted by Vlada011 View Post
    Last working AURA version for me is 1.06.17.
    X99 platform.
    R5E10.
    Works 1.07.66 (only for MB - the video card does not see (RTX2080-O8G)).
    "Recipe" was described in parallel branches.

  5. #235
    ROG Member Array omv421 PC Specs
    omv421 PC Specs
    MotherboardAsus ROG Crosshair VII Hero (Wi-Fi) ATX AM4
    ProcessorRyzen 7 2700X 3.7 GHz 8-Core Processor
    Memory (part number)Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000
    Graphics Card #1Asus ROG STRIX RX480 O8G Gaming
    MonitorMonoprice 24-inch 1080p 144Hz LED Gaming Display with Matte Anti-Glare Finish
    Storage #1Samsung 860 EVO 500 GB M.2-2280 SSD
    Storage #2Samsung 850 EVO 250GB SSD
    CPU CoolerNoctua NH-D15 6 heatpipe with Dual NF-A15 140mm fans
    CaseCorsair 750D
    Power SupplyEVGA SuperNOVA 1050 GS 80+ GOLD
    Keyboard Logitech G810 Orion Spectrum RGB Mechanical Gaming Keyboard
    Mouse Logitech G502 Proteus Spectrum RGB Tunable Gaming Mouse
    Headset Razer Tiamat Over Ear 7.1 Surround Sound PC Gaming Headset
    Mouse Pad Corsair Gaming MM300 Anti-Fray Cloth Gaming Mouse Pad, Extended
    OS Windows 10 Pro 64-bit
    Network RouterAsus RT-AC3200
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    1. The BIOS/firmware version for your hardware.
    Motherboard: ROG Crosshair VII Hero (Wi-Fi)
    Bios: Version 2406 (2019/07/05)

    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    Aura version 1.07.60

    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    Nope.

    4. If you have tried reinstalling Aura or Windows already.
    Reinstalled Aura so many times. Not Windows yet.

    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    AURA RGB Lighting Control for Graphic card & ROG-XG-STATION-2 (Did uninstall when I installed Aura)

    6. Windows Edition, Version, and OS build.
    Edition: Windows 10 Pro
    Version: 1903
    OS Build: 18362.239

    7. If the same issue was present in the previous version(s).
    Nope

    8. State clearly the issue(s) you are experiencing.
    RGB Lights on the GPU turned off and wasn't being detected by Aura software
    GPU: ROG STRIX-RX480-O8G-GAMING

    This all happened when I installed Adrenalin 2019 Edition 19.7.1.
    Aura and GPU Tweak 2 freak out and don't wanna work anymore with the GPU.

    Reverted back to old drivers and it works. Just wanna know if there will be an update to those 2 things

  6. #236
    New ROGer Array rpissardini PC Specs
    rpissardini PC Specs
    MotherboardAsus ROG Maximus Hero XI (WIFI) Z390
    Processori9 9900k @5.0GHz
    Memory (part number)Corsair Vengeance RGB Pro 32GB 3200MHz
    Graphics Card #1EVGA GTX 1070 SC ( Manual OC)
    MonitorTV Samsung 40" Full HD
    CPU CoolerCorsair H150i Pro RGB 360mm
    CaseCorsair Air 540
    Power SupplyCorsair AX860i
    Keyboard Havit KB435L
    Mouse Logitech G403
    Headset Razer Kraken 7.1 V2
    Mouse Pad Corsair MM100
    OS Windows 10 Pro x64
    Network RouterGoogle WIFI

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    Why I cannot set my MOBO led color to static white? The default white code 255-255-255 is blue!

  7. #237
    ROG Member Array omv421 PC Specs
    omv421 PC Specs
    MotherboardAsus ROG Crosshair VII Hero (Wi-Fi) ATX AM4
    ProcessorRyzen 7 2700X 3.7 GHz 8-Core Processor
    Memory (part number)Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000
    Graphics Card #1Asus ROG STRIX RX480 O8G Gaming
    MonitorMonoprice 24-inch 1080p 144Hz LED Gaming Display with Matte Anti-Glare Finish
    Storage #1Samsung 860 EVO 500 GB M.2-2280 SSD
    Storage #2Samsung 850 EVO 250GB SSD
    CPU CoolerNoctua NH-D15 6 heatpipe with Dual NF-A15 140mm fans
    CaseCorsair 750D
    Power SupplyEVGA SuperNOVA 1050 GS 80+ GOLD
    Keyboard Logitech G810 Orion Spectrum RGB Mechanical Gaming Keyboard
    Mouse Logitech G502 Proteus Spectrum RGB Tunable Gaming Mouse
    Headset Razer Tiamat Over Ear 7.1 Surround Sound PC Gaming Headset
    Mouse Pad Corsair Gaming MM300 Anti-Fray Cloth Gaming Mouse Pad, Extended
    OS Windows 10 Pro 64-bit
    Network RouterAsus RT-AC3200
    omv421's Avatar
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    try 128-128-128

  8. #238
    New ROGer Array rpissardini PC Specs
    rpissardini PC Specs
    MotherboardAsus ROG Maximus Hero XI (WIFI) Z390
    Processori9 9900k @5.0GHz
    Memory (part number)Corsair Vengeance RGB Pro 32GB 3200MHz
    Graphics Card #1EVGA GTX 1070 SC ( Manual OC)
    MonitorTV Samsung 40" Full HD
    CPU CoolerCorsair H150i Pro RGB 360mm
    CaseCorsair Air 540
    Power SupplyCorsair AX860i
    Keyboard Havit KB435L
    Mouse Logitech G403
    Headset Razer Kraken 7.1 V2
    Mouse Pad Corsair MM100
    OS Windows 10 Pro x64
    Network RouterGoogle WIFI

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    Quote Originally Posted by omv421 View Post
    try 128-128-128
    Didn't work. Still bluish.

  9. #239
    ROG Enthusiast Array SentineL_VDXi PC Specs
    SentineL_VDXi PC Specs
    Laptop (Model)Dell Precision M7510
    MotherboardMaximus X Formula
    ProcessorIntel i7 8086K @5Ghz
    Memory (part number)Corsair Domi. Plat. 4x8GB (CMD16GX4M2B3200C16)
    Graphics Card #1EVGA 2080 FTW3 Elite Gaming
    Sound CardSupreme FX S1220a
    MonitorDell S2409W
    Storage #1Samsung 970 Pro 512GB
    Storage #22x256GB SSD RAID0
    CPU CoolerCorsair H150i Pro
    CaseCorsair Crystal 570X Mirror Black
    Power SupplyCorsair AX1200i
    Keyboard Corsair K95 Platinum
    Mouse Cyborg R.A.T. Pro X
    Headset Corsair VOID RGB
    Mouse Pad Razer Destructor 2
    Headset/Speakers Edifier R451
    OS Windows 10 Pro x64
    Network RouterASUS RT-AC88U
    Accessory #1 QNAP TS-251+

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    Quote Originally Posted by MasterC@ASUS View Post
    Aura Sync version 1.07.35 is now available.
    Download here:
    https://www.asus.com/campaign/aura/au/download.html

    Release notes:
    - Improved support for RTX graphics cards
    - Implemented the option to disable in-game lighting effects for Call of Duty Black Ops 4
    - ROG Delta headset auto-sync disabled in Aura - no longer necessary to unsync before loading Armoury II.
    - Conflict with LiveDash resolved
    - Fixed security vulnerabilities

    If you need to report any issues after installing 1.07.35, please remember to mention the following to make debugging faster:
    1. The BIOS/firmware version for your hardware: Maximus X Formula BIOS 2003
    2. The AURA SYNC products you own and any other 3rd-party lighting software: Maximus X Formula - iCUE
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute): No, neither Clear CMOS
    4. If you have tried reinstalling Aura or Windows already: Tried both and none solved (see partial workaround found)
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall): No
    6. Windows Edition, Version, and OS build: Windows 10 Pro 64bit Build 1903
    7. If the same issue was present in the previous version(s): Cannot remember, but after v1.06.17 none of them work
    8. State clearly the issue(s) you are experiencing: App. crashes saying "AuraService is currently unavailable. Please close Aura and check if AuraService is installed and started properly" (which lighting services was running)
    Please Include a screenshot of the Aura UI, and any other pictures if applicable.
    Click image for larger version. 

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    Quote Originally Posted by cajudoido View Post
    I had this problem too (with 1903 update), and after a LONG session of try and error I was able to make it work. Here's what I did:
    • First download RevoUninstaller, you can use the portable version
    • Launch the RevoUninstaller and go to options and check "show system components"
    • Uninstall all Asus Aura software components, including Kingtson, Galaxy, Patriot, Corsair aura related. For most of them there are two options, one with the blue box icon and the other with blue old computer icon, choose the blue older computer icon.
    • Uninstall the ENE software too
    • Uninstall the LiveDash
    • After uninstall all software, go to Windows services (type services on the taskbar) and check if Asus COM services still exists. If they do, stop them and kill the process on the task manager.
    • Run CMD as administrator and execute the following commands "sc delete asComSvc" and "sc delete asHmComSvc" (may not exist).
    • Delete these following folders if exists: "C:\Program Files (x86)\ASUS", "C:\Program Files (x86)\LightingService", "C:\Program Files (x86)\ENE", "C:\Program Files\ASUS", "C:\Program Files\ENE"
    • This step is optional, but I also ran the Ccleaner to clear registry.
    • Check if there are .xml files on root of C: drive. Open those files and check if they say Asus Aura (or something similar) at the top. If they do, delete them.
    • Restart the PC
    • Install Aura


    After all that I think you have a good chance to work =). I think the main issue for this problem rely on the Asus COM services and previous LightningService profiles that may cause Aura to not work properly.
    I could finally make it work with this step by step BUT I had to install version 1.06.17
    Also I must clarify that if I want to make use of this version without having the AuraSync Service issue again, I cannot install LiveDash (Which REALLY REALLY S*CKS).
    ASUS Products: Maximus X Formula - RT-AC87U/AC88U

  10. #240
    New ROGer Array slamscaper PC Specs
    slamscaper PC Specs
    MotherboardASUS Maximus X Hero Z-370
    Processori7 8700K@4.7Ghz (All cores synced)
    Memory (part number)Corsair Vengeance RGB DDR4-3000 (CMR16GX4M2C3000C15)
    Graphics Card #1EVGA GTX 1080Ti SC2
    Sound CardASUS SupremeFX 7.1 HD audio (integrated)
    MonitorLG 27UD69P 4K AS-IPS Pro class; Dell Ultrasharp U2410 H-IPS
    Storage #1Corsair MP300 240GB NVMe SSD
    Storage #2OCZ Vector 180 240GB RAID 0 SSD's
    CPU CoolerCorsair H100i RGB Pro
    CaseFractal Define R6 (Gunmetal version)
    Power SupplySeasonic Gold Series 1050W
    Keyboard GSKILL RIPJAWS KM780 RGB Cherry MX Brown
    Mouse GSKILL RIPJAWS MX580 Gaming Mouse
    Headset Corsair VOID Pro
    Mouse Pad Corsair MM600 Solid Aircraft Grade Aluminum Double-sided Pad
    Headset/Speakers Klipsch Promedia 2.1
    OS Windows 10 Pro 64-bit v1803
    Network RouterNetgear Nighthawk AC2700
    Accessory #1 10TB of internal mech HDD storage
    Accessory #2 Logitech C922X 1080p streaming webcam
    Accessory #3 BLUE Snowball iCE condenser mic with pop filter and boom arm
    slamscaper's Avatar
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    AURA stopped working after latest Windows 10 updates (July 2019)

    Okay so while AURA has always been buggy, it did at least run on my system until now. The day before yesterday, MS released three updates, one of which was a security update to mitigate a RAD loophole found by Russian hackers, so I'd say it's a very important update. But after installing all three updates, which I'll provide a screenshot of, AURA stopped working immediately. I noticed because my DRAM was blinking orange. I tried launching it but got the error "your administrator has blocked this program."

    This was strange seeing as I'm the admin of my system and my network. So I did what anyone with experience would do. I wiped all traces of AURA and installed the latest version. But now it just crashes with a general error saying "AURA.exe closed unexpectedly." Restarting the "lightingcontrol" service does nothing. I troubleshooted for about an hour and a half but NOTHING I do will get it running now, on a system where it ran perfectly before. The only thing I haven't done is uninstalling the updates, because I don't feel that is a solution I can live with.

    So far, I have yet to hear if others are having this same issue. I really need to find out if this is isolated, because if it is, I will continue to troubleshoot because I'll know it's a bug related to what's on my own system and not a bug in the code of AURA or Windows updates. Perhaps AURA needs updated for the new security update, which I read did affect how windows interacts with services. This needs to be checked. Here are the updates that broke AURA for me.

    I tried to create a thread about this but I kept getting the "access denied" error. So all I can do is post it here.

    Click image for larger version. 

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