AURA SYNC 1.07.35 [Report any issues here]

[piotrl]

I set off and it works at the first turn off. When I turn on and off my pc again it back to rainbow in pc off mode.

[Vagmor]

1. The BIOS/firmware version for your hardware.
ROG STRIX X299-E GAMING MOTHERBOARD REV 1.00 BIOS VERSION 1602
2. The AURA SYNC products you own and any other 3rd-party lighting software.
motherboard aus rog strix x299-e gaming, Corsair Vengeance RGB Pro 64GB DDR4-3000MHz, coolermaster ml360r, coolermaster c700m,razer blackwidow chroma v2, razer mousepad rgb, logitech g502,gigabyte 1080 gv-11080g1-gaming-8gb Software: Aura, Icue, Masterplus,Razer synapce,logitech gaming software, Gigabyte xtreme gaming engine
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
no
4. If you have tried reinstalling Aura or Windows already.
yes both
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
no
6. Windows Edition, Version, and OS build.
windows 10 pro 1809 17763.253
7. If the same issue was present in the previous version(s).
I don't know just bought this machine
8. State clearly the issue(s) you are experiencing.
None of my other argb lighting devices is displayed under aura. I have used the refresh button. As i understand at least the corsair ram modules should be displayed. Also there is nooption to let me control the ADD-strip-1 leds by led number in any mode
Please Include a screenshot of the Aura UI, and any other pictures if applicable.
https://snag.gy/kfAgoT.jpg
https://snag.gy/hGnMIL.jpg
https://snag.gy/CHqB09.jpg

[TwoStrokeS50]

1. The BIOS/firmware version for your hardware.
B450-F Gaming Version 1103
2. The AURA SYNC products you own and any other 3rd-party lighting software.
Rog Strix B450-F Gaming
Rog Strix 1070 OC
HyperX Predator DDR4 RGB HX432C16PB3AK2/16 (2 x 8GB)
No 3rd-party software
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
No difference.
4. If you have tried reinstalling Aura or Windows already.
Both freshly installed
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
not installed
6. Windows Edition, Version, and OS build.
Windows 10 Pro 1803, 17134.556
7. If the same issue was present in the previous version(s).
in the previous Version 1.07.22.1 the RAM was detected but only supportet Static, unsynced Colorcycle and unsynced breathing, Blackops 4 would crash everytime after the intro (which is now finally fixed)
8. State clearly the issue(s) you are experiencing.
Aura Sync doesn´t detect my Hyperx Predators (HyperX Predator DDR4 RGB HX432C16PB3AK2/16 (2 x 8GB)). In 1.07.22.1 they worked.

[MrAgapiGC]

I am preparing to make the report and go to the list to make it. PLease note that after few restart start working again.

[Ghozer]

"LightingService.exe" is using 12-13% CPU constantly.... it's keeping it at full speed (and not allowing it to reduce to lower states for power saving)

Seems to only be during animated things (like, Rainbow, with custom range)

[Cory29]

Off states not saving correctly and changing over time and restarts

games that can sync with RGB will crash like COD

only way to correct issue is to uninstall and install an order version just uninstalling will leave files corrupted files that try to hook into games

Asus zenith extreme

[Abaidor]

1. The BIOS/firmware version for your hardware.

Asus Rampage VI Extreme - Bios 1503 (1603 breaks Q-Fan control of my High-Amp Header & Corsair ML140 Pros)

2. The AURA SYNC products you own and any other 3rd-party lighting software.

Rampage VIE
G.Skill Trident Z RGB RAM 3600Mhz - 64GB Quad Kit
Phantkes Halos
Phanteks GPU Waterblock with RGB Lights (non-addressable)
Asus Strix 1080Ti OC
EK Monoblock with the 12V strip (have not tried the 5V addressable that is also included)
Bitfenix 200mm FAN with RGB lights 12v
Watercool Heatkiller Tube 200 with RGB strip 12v


3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
It does some times help to properly re-detect RAM modules because many times 1 or 2 of them get stuck in one color or rainbow mode.


4. If you have tried reinstalling Aura or Windows already.
Yes, all the versions for the last 9 months. Window works fine and re-installing is not an option - it takes months to set-up all my applications and workflow.

5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
No - never

6. Windows Edition, Version, and OS build.
Always latest edition of windows 10

7. If the same issue was present in the previous version(s).
Yes, the same issue - ram modules get stuck, losing sync after wake-up and if I manually turn off the leds before sleep mode so that the RAM also turns of.

8. State clearly the issue(s) you are experiencing.

Off states not saving correctly and changing over time and restarts

games that can sync with RGB will crash like COD

only way to correct issue is to uninstall and install an order version just uninstalling will leave files corrupted files that try to hook into games

Asus zenith extreme

Same issue with off states.

My main problem is that I want everything OFF including G.Skill Trident Z RGB ram when the PC is in sleep state. This can only happen if I manually turn off lights before putting the PC to sleep. This causes problems with leds going out of sync when the PC is back on, ESPECIALLY 1-2 or random ram modules that go on Rainbow mode. This can't be fixed unless I power off and sometime this won't work either.

For unknown reasons one or two RAM modules get stuck from time to time and there is no way to control them. Only power-off helps.


Other notes:

- Please, please, please allow us to save profiles so we don't have to enter our settings again and again.
- Allow better control of Addressable strips ESPECIALLY in STATIC mode where currently we CAN NOT set colors on individual leds.
- Allow control of NON-SYNCED led devices!!!!
- Reduce CPU usage

[MrAgapiGC]

Same issue with off states.

My main problem is that I want everything OFF including G.Skill Trident Z RGB ram when the PC is in sleep state. This can only happen if I manually turn off lights before putting the PC to sleep. This causes problems with leds going out of sync when the PC is back on, ESPECIALLY 1-2 or random ram modules that go on Rainbow mode. This can't be fixed unless I power off and sometime this won't work either.

Rampage VI Extreme, G.Skill Trident Z RGD

same here. what i did was disable that on windows. and all good. I do not have rgb memory but i have recommend and on all my build disable the sleep on windows inside power and sleep settings.

[MasterC@ROG]

same here. what i did was disable that on windows. and all good. I do not have rgb memory but i have recommend and on all my build disable the sleep on windows inside power and sleep settings.

Thanks for confirming Itzycharles, we'll look into it.

Guys, please help us by answering the 8 questions in the original post and insert any applicable screenshots. Cheers.

[MrAgapiGC]

Thanks for confirming Itzycharles, we'll look into it.

Guys, please help us by answering the 8 questions in the original post and insert any applicable screenshots. Cheers.

I will ad more infor if come by. Just update the bios and check back since i have not have any more issues for the moment.