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  1. #51
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    Cant find no devices

    Quote Originally Posted by MasterC@ASUS View Post
    Aura Sync version 1.07.35 is now available.
    Download here:
    https://www.asus.com/campaign/aura/au/download.html

    Release notes:
    - Improved support for RTX graphics cards
    - Implemented the option to disable in-game lighting effects for Call of Duty Black Ops 4
    - ROG Delta headset auto-sync disabled in Aura - no longer necessary to unsync before loading Armoury II.
    - Conflict with LiveDash resolved
    - Fixed security vulnerabilities

    If you experienced installation issues previously, please follow the procedure below:
    - Make sure you have updated the firmware for your keyboard & mouse using Armoury.
    - Right-click on Setup (not AsusSetup), then Run as administrator to uninstall the old version and remove all cached data.
    - Reboot PC.
    - Right-click on Setup, Run as administrator to install 1.07.35.
    - Reboot PC.
    - Right-click on the Aura shortcut icon, Run as administrator to open the Aura application.
    - If devices are not showing in the Aura UI, hit the refresh icon.

    If you need to report any issues after installing 1.07.35, please remember to mention the following to make debugging faster:
    1. The BIOS/firmware version for your hardware.
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    4. If you have tried reinstalling Aura or Windows already.
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    6. Windows Edition, Version, and OS build.
    7. If the same issue was present in the previous version(s).
    8. State clearly the issue(s) you are experiencing.
    Please Include a screenshot of the Aura UI, and any other pictures if applicable.


    ASUS ROG Strix x99 Motherboard
    AURA Software This Version Finds No Devices
    Bios Is Updated

  2. #52
    Administrator Array MasterC@ASUS's Avatar
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    Quote Originally Posted by therock500 View Post
    ASUS ROG Strix x99 Motherboard
    AURA Software This Version Finds No Devices
    Bios Is Updated
    This info will be hard to go on, can you answer the questions in red please?

  3. #53
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    Pen/Graphic Tablet

    1. The BIOS/firmware version for your hardware.
    1601
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    Asus Zenith X399 Motherboard and no 3rd party software
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    NO
    4. If you have tried reinstalling Aura or Windows already.
    Many times
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    No
    6. Windows Edition, Version, and OS build.
    W10 Pro 1809 17763.292
    7. If the same issue was present in the previous version(s).
    Yes. Only 1.06.17 works
    8. State clearly the issue(s) you are experiencing.
    This version dosen't recognize any Aura devices, just like the previous version. Only 1.06.17 works.

    As I mentioned before, there is an issue with pen tablets/ graphic tablets. If a pen tablet (mine is Artisul D13) is plugged in, Aura Software will not launch and no service will be running in the background. As soon as one unplugs the tablet, Aura launches. This is only the case with tablets, but not multi monitors. I have 2 monitors plugged in and Aura launches OK. This is the case with all versions of Aura. All version will launch if no tablet is plugged in, but only 1.06.17 will actually recognize my devices.

  4. #54
    ROG Member Array
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    1. The BIOS/firmware version for your hardware.
    Bios ver 1503
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    ROG Strix X299-E, 2xROG Strix Vega 56
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    No
    4. If you have tried reinstalling Aura or Windows already.
    Yes
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    No
    6. Windows Edition, Version, and OS build.
    Win 10 Pro 1809.17763.253
    7. If the same issue was present in the previous version(s).
    I didn't work in previous versions
    8. State clearly the issue(s) you are experiencing.
    The second Vega 56 is not being recognized so unable to Sync with other devices

    Please Include a screenshot of the Aura UI, and any other pictures if applicable.
    Click image for larger version. 

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  5. #55
    New ROGer Array
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    1. The BIOS/firmware version for your hardware.
    ROG STRIX X370-F GAMING
    BiOS 4207
    I installed 3803, 4024 did not help
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    Lighting Control 1.07.35
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    did not help
    4. If you have tried reinstalling Aura or Windows already.
    did not help
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    not installed
    6. Windows Edition, Version, and OS build.
    Win 10 Pro 1809.17763.253
    7. If the same issue was present in the previous version(s).
    similarly in1.06.17
    8. State clearly the issue(s) you are experiencing.
    The windows 10 rainbow effect stopped working, it works just like the cyclic color change. Reinstalling bIos, win and Lighting Control did not help.
    In the off state it works
    Last edited by krivochurov.ds; 01-30-2019 at 05:05 AM.

  6. #56
    ROG Guru: White Belt Array
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    Quote Originally Posted by Ghozer View Post
    "LightingService.exe" is using 12-13% CPU constantly.... it's keeping it at full speed (and not allowing it to reduce to lower states for power saving)

    Seems to only be during animated things (like, Rainbow, with custom range)
    same for me. usually when gaming in bfv. but on other occasions as well.

  7. #57
    New ROGer Array x.Fr33l4nc3r.x PC Specs
    x.Fr33l4nc3r.x PC Specs
    MotherboardASUS Prime Z270-A
    ProcessorIntel I7 6700K
    Memory (part number)16GB DDR4
    Graphics Card #1MSI GTX 1070 Gaming X
    CPU CoolerCorsair H60
    CaseLian Li O11 Air
    Mouse Logitech G502 Proteus Specturm
    OS Windows 10 Pro
    x.Fr33l4nc3r.x's Avatar
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    ASUS Prime Z270-A not detected by Aura Software

    If you need to report any issues after installing 1.07.35, please remember to mention the following to make debugging faster:
    1. The BIOS/firmware version for your hardware.
    ASUS Prime Z270-A Bios 1302
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    Prime Z270-A motherboard & Lian Li 120mm RGB Fans
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    No, a power cycle does not fix the issue.
    4. If you have tried reinstalling Aura or Windows already.
    I have re-installed Aura multiple times , re-installed Windows, cmos reset -> always the same issue
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    No
    6. Windows Edition, Version, and OS build.
    Windows 10 Pro 64Bit 1809 KB4476976
    7. If the same issue was present in the previous version(s).
    This is my first version .
    8. State clearly the issue(s) you are experiencing.
    Asus Aura SYNC Software does not recognise my Z270-A motherboard. When opening the program I get the error immediately: - "Please connect an Aura SYNC compatible device and click refresh"
    Please Include a screenshot of the Aura UI, and any other pictures if applicable.

    Click image for larger version. 

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  8. #58
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    Exclamation

    1. The BIOS/firmware version for your hardware.
    Asus X99-E w/ Bios version 1902
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    X99-E and G.Skill Trident Z RGB Memory
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    No difference
    4. If you have tried reinstalling Aura or Windows already.
    Yes, fresh install of Win 10 x64 and Win 7 x64
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    No
    6. Windows Edition, Version, and OS build.
    Currently windows 7 x64 SP1 6.1.7601
    7. If the same issue was present in the previous version(s).
    Has the same issue in all versions
    8. State clearly the issue(s) you are experiencing.
    Program load times are extra long on a first boot into the desktop when Aura software is installed when it's trying to communicate with the motherboard.
    Please Include a screenshot of the Aura UI, and any other pictures if applicable.
    N/A
    Last edited by Pir8pete; 02-02-2019 at 10:04 AM.

  9. #59
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
    MrAgapiGC PC Specs
    MotherboardAsus Maximus XI Code
    Processor9900K
    Memory (part number)CMK32GX4M4B3600C18
    Graphics Card #1STRIX-GTX1080ti-O8G-GAMING
    MonitorAOC AGON AG2701QX (2)
    Storage #1Samsung 960 EVO 256GB
    Storage #2Kingston Savage 500GB
    CPU CoolerNzxt X74 360mm AIO
    CaseNzxt H700
    Power SupplyEVGA 850 G2
    Keyboard Logitech G810
    Mouse Asus Spartha
    Headset Hyper X Cloud Revolver S
    Mouse Pad Hyper X Fury S 900mx420mm
    Headset/Speakers Logitech Z337
    OS Windows 10 64btis
    Network RouterTpLink Archer C9
    Accessory #1 EKWB FANs all of them
    MrAgapiGC's Avatar
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    Click image for larger version. 

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    1. The BIOS/firmware version for your hardware.
    ASUS Maximus Code Xi bios 0703. Firmware 12.0.6.1120, MBEC-Z390-0122, LED EC1 AUMA0-E6K5-0106/ LED EC2 AULA2-S0S72-0101

    *2. The AURA SYNC products you own and any other 3rd-party lighting software.
    Asus Spartha. 2 stick of coolermaster MCA-U000R-CLS000 (normal 4 pin rgb sticks) 3th party is CAM for kraken 360mm AIO. Cam version is 3.7.5 (firmware 4.04) fans are control direct on asus bios, kraken on AIO port on the board. Logitech G810 but the software IS NOT intalled. *No other light apps are install. *

    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    I will try and first installing the new bios and make these and report back if these make a difference. UPDATE: I did the power cycle and same results**

    4. If you have tried reinstalling Aura or Windows already.
    was working fine but start working odd. i report these, but now I am putting these as requested. I add a Image of why!

    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    YES ROG-STRIX-GTX1080TI-O11G-GAMING (the only app is the aura ver 1.07.35 and running GPU TWEEAK 2 ver 1.9.4.4)

    6. Windows Edition, Version, and OS build.
    Windows 10 Pro 1809 installed 1/22/2019 OS BUILD 17763.292

    7. If the same issue was present in the previous version(s).
    Not in my case was working fine. one day. just start working odd. *

    8. State clearly the issue(s) you are experiencing.
    Program load times take a little longer to start, from one day, on a first boot Aura software and today did not start at all.

    Please Include a screenshot of the Aura UI, and any other pictures if applicable.
    on top

    I will prepare the new bios install. and check back but will wait for feedback before flasing *

    Running original CRATE drivers
    BT drivers 20.60.0.4
    Intel Chipset Drivers 10.1.16.5
    intel Gigabit 12.17.10.7
    WIFI 20.80.0.5
    Management Engine 1815.12.0.2021
    Realtek audio driver 6.0.1.8619 (got updated from 6.0.1.8557 from windows since are windows updated)
    AI Suite3 3.00.28
    Curent aura app vesion 1.07.35 Aura Service 3.03.16
    Armory Crate 1.4.1.0
    ARMORY version: 3.00.16/ Mouse Firmware version: 1.72 / Dock version 1.32
    GPU Tweeak II 1.9.4.4 (the GPUZ tab is not updating the live check just does get stuck on Scanning) and always comes UNLINK
    Nvidia Drivers: *417.71 *with 2 AOC AG271QX with Gsync NOT selected*



    UPDATE 1: i uninstall the app and run the aura cleaner, restart and install again the AURA ver 1.07.35 with suggested way at the start of the post. and start WORKING AGAIN!. I will continue checking these. But I will update the bios during the day, or as soon someone tell me to test these.

    *The app still on rainbow gradient, make some pauses on color change. I will report during the day, on other issues if I find something or start working odd again.


    Update 2: i make a couple of restart and AURA take more time to load, as I check that the GPU lights start to desync. from color cycle. I will continue checking these before making a BIOS flash.* when i get into event viewer same as before issues.

    Faulting application name: LightingService.exe, version: 0.0.0.0, time stamp: 0x5c2ed438
    Faulting module name: USER32.dll, version: 10.0.17763.168, time stamp: 0x7bd785f8
    Exception code: 0xc000041d
    Fault offset: 0x000377fa
    Faulting process id: 0xd24
    Faulting application start time: 0x01d4bbcf4304401d
    Faulting application path: C:\Program Files (x86)\LightingService\LightingService.exe
    Faulting module path: C:\Windows\System32\USER32.dll
    Report Id: a7b232b6-1523-42cd-b0a8-56354f9523ac
    Faulting package full name:
    Faulting package-relative application ID:

    Then these comes: The LightingService service terminated unexpectedly. It has done this 1 time(s).


    UPDATE 3 GPU start to de-sync after 20 minutes on idle. color going his way I try to load aura, it takes 1 minute to load the sync and another 20sec to have the app on desktop. No errors on windows event viewer

    PREPARING TO INSTALL new BIOS for the code xi


    UPDATE 4. With new bios 0805 with same info as above. So far AURA as not crash on load and not desync. Will leave idle for 30m and check back and the I will load the CAM and see if that is the issue.

    UPDATE 5: with the reflash to bios 0805 so far still working

    SO FAR SO GOOD. no errors or issues.

    * END FOR REPORT* ( I will add more updates later today or gets more issues
    Last edited by MrAgapiGC; 02-03-2019 at 10:36 PM.
    Learn, Play Enjoy!

  10. #60
    ROG Guru: Orange Belt Array Gofran PC Specs
    Gofran PC Specs
    MotherboardROG MAXIMUS XI FORMULA
    Processori9-9900K
    Memory (part number)F4-3200C14D-32gb
    Graphics Card #1Asus ROG STRIX GTX 1080 Ti
    MonitorDell 2417dg
    Storage #1970 evo 500gb
    Storage #2951 nvme 500gb
    CPU CoolerROG RYUO 240
    Power SupplyAsus RoG Thor 850W
    Keyboard Asus claymore
    Mouse Asus Spatha
    Mouse Pad Asus rog sheath
    OS Windows 10
    Accessory #1 Phanteks Evolv x

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    is it me or is the led on the motherboard most dimmed of al other hardware like gpu memory and led strip
    xi formula

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