AURA SYNC 1.07.35 [Report any issues here]

[Weeaboo Slayer]

1. The BIOS/firmware version for your hardware.
Bios 5220 for x470 TUF

2. The AURA SYNC products you own and any other 3rd-party lighting software.
X470 TUF PLUS GAMING
Corsair vengeance pro RGB 2x8gb 3000
Corsair iCue (not the problem)
Razer Serval
Razer Synapse (The issue)
Logitech 402
Logitech G HUB (Not the problem)

3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
Complete power drain, made no difference

4. If you have tried reinstalling Aura or Windows already.
Aura reinstalled multiple times with 3 versions .
also changed Bios and reinstalled Windows

5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
No.

6. Windows Edition, Version, and OS build.
Windows 10 Pro x64, build 1903.

7. If the same issue was present in the previous version(s).
New PC, no previous versions used.

8. State clearly the issue(s) you are experiencing.
Please Include a screenshot of the Aura UI, and any other pictures if applicable.

Just to address that if you have both Razer and Asus products you need to choose between Asus Aura or Razer Synapse, if you install Synapse Aura will stop working.
I noticed that after unninstalling razer synapse Aura was working again, I tested 2 times to be sure and Synapse is the cause. Since I need synapse for my controller Aura is off for me

[Jesseinsf]

Today 11/12/2019 Windows 10 version 1909 became widely available. After installing version 1909 Aura Sync became unusable. Any clues as to why? Any setting that I need to change? I reformatted my PC 3 times this week because of this. 2 times when I was on the Insider program and 1 time when not on the insider program. Same thing happens in Armory Crate (Newest version).

I'm using version 1.07.71

[DrMartin40Madrid]

Today 11/12/2019 Windows 10 version 1909 became widely available. After installing version 1909 Aura Sync became unusable. Any clues as to why? Any setting that I need to change? I reformatted my PC 3 times this week because of this. 2 times when I was on the Insider program and 1 time when not on the insider program. Same thing happens in Armory Crate (Newest version).

I'm using version 1.07.71

Same bug here. Versión 1.07.71 working fine until windows 10 version 1909 update.

When pc get updated ASUS stopped working suddenly with the error:

[Dan Hot]

Same bug here. Versión 1.07.71 working fine until windows 10 version 1909 update.

When pc get updated ASUS stop working suddenly with the error.

[scsam]

I went to C:\Program Files (x86)\LightingService after uninstalling the lighting service component and found a 3kb file called LastProfile.xml. I deleted it. I then went to the registry to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ and deleted the LightingService subdirectory.

Same at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\ (deleted the lightingservice folder)

I reinstalled just the lightingservice component and then rebooted, and sh...it just started working. Try it out. I don't know if it's related, but I also updated my AMD radeon driver to 19.7.5 by downloading from the amd website and choosing "Clean Install".

I had a Windows 1909 service failure as well, following steps in another thread written by EvlQueen1186, I was able to resolve my issue.
Another user noted that simply deleting the XML file and running Ccleaner gets the trick done - no reboot required. This worked for me also.
Good luck!

[Codyksp1]

Unfortunately none of the above options solve the issue.

[Audicted]

Hello everyone,

Last week, I've built a desktop PC with the following specs:

Asus Z390 E-GAMING Mobo
Intel i7 9700K
XPG S40G SPECTRIX 512 GB SSD which advertised as a 3500 read / 3000 write SSD. no other storage unit is installed on the machine, so this is my OS drive naturally.
Windows 10 Pro x64 Bit

I noticed that my MSI GS65 laptop was faster than my desktop in some tasks, when used side by side with the desktop, which felt slow and sluggish for a pc equipped with a 3500/3000 ssd. So i decided to run some benches on the Desktop.

That's when i saw that my S40G was running at 1000 / 650 speeds. Tried with a bunch of disk benchmark softwares, including Crystal Disk Mark. After a vast investigation, i found that Asus Aura (1.0.7.71) and Asus Armoury Crate is the problem. Whenever i install one of these softwares, S40G's performance dips down to very low values. I uninstall the software, it goes back to 3500 / 2400 values. Since this is a RGB SSD, i'm now certain that Asus Aura (or Armoury Crate) RGB control drivers are causing a conflict with the drive's normal operation. But this only happens when S40G is the OS drive. If i uncheck it from the peripherals list on Aura, drive goes back to normal speeds.

Can be seen here: https://ibb.co/mvg7tK9

I tried plugging the SSD on to 2 different m.2 sockets (m.2_1 / m.2_2), and tried it on 2 different z390 e gaming motherboards. Both gave me the same results.

This is the original thread here:
https://forums.tomshardware.com/thre...#post-21385070

i do not use neither Aura nor Armoury Crate at the moment, since dipping from 3500 to 1000 MB/s is a major issue, and needs to be addressed. I also ordered a XPG SX8200 PRO, and when it arrives, I'm gonna make it my OS drive, and check the S40G again with the Aura / Armoury Crate.

[Raidentaylor]

Hi.
I'm using V1.07.71 and i usually use color cycle. But my motherboard stuck on red color and my graphic card work correctly. I don't know how to fix this. Tried to reinstall and delete lastprofile xml, but doesn't work.

Anyone have this issue? Thanks in advance.

My hardware:
- Motherboard: Asus Rampage V 10th edition
- Graphic card: Asus Strix GTX 1080ti OC

[vBDKv]

I had to install an older version as this didn't work with my motherboard at all.

[Baio73]

I'ma gonna post my issue here, hope is the right place...

I'm using a CH7HWF along with a LIAN LI 011 Dynamic XL case.
This case has a front led strip that should be compatible with Asus Aura:



I've connected the case's 3-pin cable to the ADD_HEADER1 of the mobo but still does not work.
Should I set something else inside the program?
I wrote to Lian Li support and they told me their strip has 28 leds, so I went to the Setting tab, selected "Add strip-1" and input 28 as led number…. but still no control, the case strip is red fixed.
Aura version is v1.07.71.
Thanks.

Baio