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  1. #41
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    Click image for larger version. 

Name:	2019-01-27 09_10_57-ASUS AURA.png 
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    I set off and it works at the first turn off. When I turn on and off my pc again it back to rainbow in pc off mode.

  2. #42
    New ROGer Array
    Join Date
    Jan 2019
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    1. The BIOS/firmware version for your hardware.
    ROG STRIX X299-E GAMING MOTHERBOARD REV 1.00 BIOS VERSION 1602
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    motherboard aus rog strix x299-e gaming, Corsair Vengeance RGB Pro 64GB DDR4-3000MHz, coolermaster ml360r, coolermaster c700m,razer blackwidow chroma v2, razer mousepad rgb, logitech g502,gigabyte 1080 gv-11080g1-gaming-8gb Software: Aura, Icue, Masterplus,Razer synapce,logitech gaming software, Gigabyte xtreme gaming engine
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    no
    4. If you have tried reinstalling Aura or Windows already.
    yes both
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    no
    6. Windows Edition, Version, and OS build.
    windows 10 pro 1809 17763.253
    7. If the same issue was present in the previous version(s).
    I don't know just bought this machine
    8. State clearly the issue(s) you are experiencing.
    None of my other argb lighting devices is displayed under aura. I have used the refresh button. As i understand at least the corsair ram modules should be displayed. Also there is nooption to let me control the ADD-strip-1 leds by led number in any mode
    Please Include a screenshot of the Aura UI, and any other pictures if applicable.
    https://snag.gy/kfAgoT.jpg
    https://snag.gy/hGnMIL.jpg
    https://snag.gy/CHqB09.jpg

  3. #43
    New ROGer Array
    Join Date
    Jan 2019
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    1. The BIOS/firmware version for your hardware.
    B450-F Gaming Version 1103
    2. The AURA SYNC products you own and any other 3rd-party lighting software.
    Rog Strix B450-F Gaming
    Rog Strix 1070 OC
    HyperX Predator DDR4 RGB HX432C16PB3AK2/16 (2 x 8GB)
    No 3rd-party software
    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    No difference.
    4. If you have tried reinstalling Aura or Windows already.
    Both freshly installed
    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    not installed
    6. Windows Edition, Version, and OS build.
    Windows 10 Pro 1803, 17134.556
    7. If the same issue was present in the previous version(s).
    in the previous Version 1.07.22.1 the RAM was detected but only supportet Static, unsynced Colorcycle and unsynced breathing, Blackops 4 would crash everytime after the intro (which is now finally fixed)
    8. State clearly the issue(s) you are experiencing.
    Aura Sync doesn´t detect my Hyperx Predators (HyperX Predator DDR4 RGB HX432C16PB3AK2/16 (2 x 8GB)). In 1.07.22.1 they worked.

  4. #44
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
    MrAgapiGC PC Specs
    MotherboardAsus Maximus XI Code
    Processor9900K
    Memory (part number)CMK32GX4M4B3600C18
    Graphics Card #1STRIX-GTX1080ti-O8G-GAMING
    MonitorAOC AGON AG2701QX (2)
    Storage #1Samsung 960 EVO 256GB
    Storage #2Kingston Savage 500GB
    CPU CoolerNzxt X74 360mm AIO
    CaseNzxt H700
    Power SupplyEVGA 850 G2
    Keyboard Logitech G810
    Mouse Asus Spartha
    Headset Hyper X Cloud Revolver S
    Mouse Pad Hyper X Fury S 900mx420mm
    Headset/Speakers Logitech Z337
    OS Windows 10 64btis
    Network RouterTpLink Archer C9
    Accessory #1 EKWB FANs all of them
    MrAgapiGC's Avatar
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    I am preparing to make the report and go to the list to make it. PLease note that after few restart start working again.
    Learn, Play Enjoy!

  5. #45
    ROG Guru: White Belt Array Ghozer PC Specs
    Ghozer PC Specs
    MotherboardAsus Prime Z270-A
    Processori7-7700k
    Memory (part number)G.Skill TridentZ RGB DDR4-3200
    Graphics Card #1Asus ROG Strix GTX 1070
    Monitor2x HP 23xi
    Storage #12TB Seagate Firecuda SSHD
    CPU CoolerARCTIC Freezer 33 eSports Edition (Black/White)
    CasePhanteks P400S
    Power SupplyCorsair RM750X
    Keyboard Logitech G510 (Soon to be Asus Claymore)
    Mouse Asus Gladius II
    Headset Logitech Wireless
    Mouse Pad Random Alienware
    Headset/Speakers Creative Inspire GD580
    OS Windows 10
    Network RouterISP Standard (200mbps connection)

    Join Date
    Jun 2017
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    82

    "LightingService.exe" is using 12-13% CPU constantly.... it's keeping it at full speed (and not allowing it to reduce to lower states for power saving)

    Seems to only be during animated things (like, Rainbow, with custom range)

  6. #46
    ROG Guru: Yellow Belt Array Cory29 PC Specs
    Cory29 PC Specs
    MotherboardROG Zenith extreme x399
    Processor1950x
    Memory (part number)G Skill F4-3200C16-8GTZ - 64gb
    Graphics Card #1GIGABYTE GeForce GTX 980 Ti WF
    Monitorcintiq 22hd touch
    Storage #1Sam SSD 850 EVO 1TB
    CPU Coolerxspc block - D5 - 3x120 slim rad
    CaseView 71 (doesn't fit board)
    Power SupplyEVGA supernova 1000G3
    Keyboard K95

    Join Date
    Aug 2017
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    Off states not saving correctly and changing over time and restarts

    games that can sync with RGB will crash like COD

    only way to correct issue is to uninstall and install an order version just uninstalling will leave files corrupted files that try to hook into games

    Asus zenith extreme

  7. #47
    ROG Guru: Orange Belt Array Abaidor PC Specs
    Abaidor PC Specs
    MotherboardRampage VI Extreme
    Processori9-7940X
    Memory (part number)F4-3600C17Q-64GTZR | Trident Z RGB 64GB
    Graphics Card #1Asus Strix 1080Ti OC
    Storage #1Samsung 960 Pro 512GB
    Storage #2WD 10TB Gold
    CPU CoolerEK Rampage VI Monoblock
    CaseC0smos 2 Modded
    Power SupplyCorsair AX1500i
    Abaidor's Avatar
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    Dec 2017
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    1. The BIOS/firmware version for your hardware.

    Asus Rampage VI Extreme - Bios 1503 (1603 breaks Q-Fan control of my High-Amp Header & Corsair ML140 Pros)

    2. The AURA SYNC products you own and any other 3rd-party lighting software.

    Rampage VIE
    G.Skill Trident Z RGB RAM 3600Mhz - 64GB Quad Kit
    Phantkes Halos
    Phanteks GPU Waterblock with RGB Lights (non-addressable)
    Asus Strix 1080Ti OC
    EK Monoblock with the 12V strip (have not tried the 5V addressable that is also included)
    Bitfenix 200mm FAN with RGB lights 12v
    Watercool Heatkiller Tube 200 with RGB strip 12v


    3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
    It does some times help to properly re-detect RAM modules because many times 1 or 2 of them get stuck in one color or rainbow mode.


    4. If you have tried reinstalling Aura or Windows already.
    Yes, all the versions for the last 9 months. Window works fine and re-installing is not an option - it takes months to set-up all my applications and workflow.

    5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
    No - never

    6. Windows Edition, Version, and OS build.
    Always latest edition of windows 10

    7. If the same issue was present in the previous version(s).
    Yes, the same issue - ram modules get stuck, losing sync after wake-up and if I manually turn off the leds before sleep mode so that the RAM also turns of.

    8. State clearly the issue(s) you are experiencing.


    Quote Originally Posted by Cory29 View Post
    Off states not saving correctly and changing over time and restarts

    games that can sync with RGB will crash like COD

    only way to correct issue is to uninstall and install an order version just uninstalling will leave files corrupted files that try to hook into games

    Asus zenith extreme
    Same issue with off states.

    My main problem is that I want everything OFF including G.Skill Trident Z RGB ram when the PC is in sleep state. This can only happen if I manually turn off lights before putting the PC to sleep. This causes problems with leds going out of sync when the PC is back on, ESPECIALLY 1-2 or random ram modules that go on Rainbow mode. This can't be fixed unless I power off and sometime this won't work either.

    For unknown reasons one or two RAM modules get stuck from time to time and there is no way to control them. Only power-off helps.


    Other notes:

    - Please, please, please allow us to save profiles so we don't have to enter our settings again and again.
    - Allow better control of Addressable strips ESPECIALLY in STATIC mode where currently we CAN NOT set colors on individual leds.
    - Allow control of NON-SYNCED led devices!!!!
    - Reduce CPU usage
    Last edited by Abaidor; 01-28-2019 at 05:49 PM.
    Asus Rampage VI Extreme | i9-7940X | 64GB Trident Z RGB 3600 | Asus Strix 1080Ti OC | Samsung 960 Pro 512GB | WD Gold 10TB | WD Red 4TB X 2 | PSU Corsair AX1500i | Custom Water Loop - RAD MO-RA3 420 Pro | EK Monoblock | Phanteks GPU Block | Heatkiller 200 Tube RES | EK Dual D5 Revo Pumps | 9 X Corsair ML 140 Pro Fans on RAD | | Bitspower Fittings Black Chrome | Cooler Master Cosmos 2 Modded Case | Silent WIngs 3 120mm Intake |

  8. #48
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
    MrAgapiGC PC Specs
    MotherboardAsus Maximus XI Code
    Processor9900K
    Memory (part number)CMK32GX4M4B3600C18
    Graphics Card #1STRIX-GTX1080ti-O8G-GAMING
    MonitorAOC AGON AG2701QX (2)
    Storage #1Samsung 960 EVO 256GB
    Storage #2Kingston Savage 500GB
    CPU CoolerNzxt X74 360mm AIO
    CaseNzxt H700
    Power SupplyEVGA 850 G2
    Keyboard Logitech G810
    Mouse Asus Spartha
    Headset Hyper X Cloud Revolver S
    Mouse Pad Hyper X Fury S 900mx420mm
    Headset/Speakers Logitech Z337
    OS Windows 10 64btis
    Network RouterTpLink Archer C9
    Accessory #1 EKWB FANs all of them
    MrAgapiGC's Avatar
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    Quote Originally Posted by Abaidor View Post
    Same issue with off states.

    My main problem is that I want everything OFF including G.Skill Trident Z RGB ram when the PC is in sleep state. This can only happen if I manually turn off lights before putting the PC to sleep. This causes problems with leds going out of sync when the PC is back on, ESPECIALLY 1-2 or random ram modules that go on Rainbow mode. This can't be fixed unless I power off and sometime this won't work either.

    Rampage VI Extreme, G.Skill Trident Z RGD
    same here. what i did was disable that on windows. and all good. I do not have rgb memory but i have recommend and on all my build disable the sleep on windows inside power and sleep settings.
    Learn, Play Enjoy!

  9. #49
    Administrator Array MasterC@ASUS's Avatar
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    Quote Originally Posted by Itzycharles View Post
    same here. what i did was disable that on windows. and all good. I do not have rgb memory but i have recommend and on all my build disable the sleep on windows inside power and sleep settings.
    Thanks for confirming Itzycharles, we'll look into it.

    Guys, please help us by answering the 8 questions in the original post and insert any applicable screenshots. Cheers.
    Last edited by MasterC@ASUS; 01-28-2019 at 09:40 AM.

  10. #50
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
    MrAgapiGC PC Specs
    MotherboardAsus Maximus XI Code
    Processor9900K
    Memory (part number)CMK32GX4M4B3600C18
    Graphics Card #1STRIX-GTX1080ti-O8G-GAMING
    MonitorAOC AGON AG2701QX (2)
    Storage #1Samsung 960 EVO 256GB
    Storage #2Kingston Savage 500GB
    CPU CoolerNzxt X74 360mm AIO
    CaseNzxt H700
    Power SupplyEVGA 850 G2
    Keyboard Logitech G810
    Mouse Asus Spartha
    Headset Hyper X Cloud Revolver S
    Mouse Pad Hyper X Fury S 900mx420mm
    Headset/Speakers Logitech Z337
    OS Windows 10 64btis
    Network RouterTpLink Archer C9
    Accessory #1 EKWB FANs all of them
    MrAgapiGC's Avatar
    Join Date
    Nov 2011
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    Quote Originally Posted by MasterC@ASUS View Post
    Thanks for confirming Itzycharles, we'll look into it.

    Guys, please help us by answering the 8 questions in the original post and insert any applicable screenshots. Cheers.
    I will ad more infor if come by. Just update the bios and check back since i have not have any more issues for the moment.
    Last edited by MrAgapiGC; 01-28-2019 at 09:58 AM.
    Learn, Play Enjoy!

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