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  1. #1
    ROG Guru: Yellow Belt Array btrach144 PC Specs
    btrach144 PC Specs
    MotherboardASUS Maximus X Hero Wi-Fi
    ProcessorIntel i7 8086K @ 5.3 GHz 1.38V
    Memory (part number)32 GB G.Skill DDR4 3200MHz C16
    Graphics Card #1NVIDIA Titan X (Pascal)
    Graphics Card #2NVIDIA Titan X (Pascal)
    MonitorASUS PG27UQ
    Storage #1Samsung 970 Pro 1 TB
    Storage #2Samsung 950 Pro 512 GB
    CPU CoolerCustom EK loop
    CaseCorsair 750D
    Power SupplyCorsair AX1200i
    Keyboard Logitech G910
    Mouse Logitech G903
    Mouse Pad Logitech Powerplay
    Headset/Speakers Logitech Z905 5.1 surround
    OS Windows 10
    Network RouterASUS 88U

    Join Date
    Jun 2014
    Reputation
    10
    Posts
    127

    AX11000 COD Missing 2.4 Band?

    Hello All,

    I have had the AX11000 COD Edition for a few weeks now. I mainly set it up and then got busy with the holidays. When setting it up, I enabled 'smart connect' to manage the 3 bands.

    I seemed to be having troubles with my iPhone getting a good connection so I turned off 'smart connect' and rebooted the router. I live in a large apartment building so I manually set the Wi-Fi channels to see if this brought relief. It did.

    Only thing now though is my 2.4 GHz band is missing.

    1. I tried re-flashing the firmware
    2. I tried resetting the router to factory defaults
    3. I've tried naming each of the 3 bands different names with no luck. The 2.4 GHz light is on.
    4. I put the router back into 'smart connect' mode. Devices are being routed to both 5 GHz bands but no devices seem to be auto routing to the 2.4 GHz band.


    No luck at all. Any ideas on what else to try? I've got a bachelors degree in networking and I'm at wits end. Is this a hardware failure?

  2. #2
    ROG Enthusiast Array
    Join Date
    Mar 2018
    Reputation
    10
    Posts
    73

    Quote Originally Posted by btrach144 View Post
    Hello All,

    I have had the AX11000 COD Edition for a few weeks now. I mainly set it up and then got busy with the holidays. When setting it up, I enabled 'smart connect' to manage the 3 bands.

    I seemed to be having troubles with my iPhone getting a good connection so I turned off 'smart connect' and rebooted the router. I live in a large apartment building so I manually set the Wi-Fi channels to see if this brought relief. It did.

    Only thing now though is my 2.4 GHz band is missing.

    1. I tried re-flashing the firmware
    2. I tried resetting the router to factory defaults
    3. I've tried naming each of the 3 bands different names with no luck. The 2.4 GHz light is on.
    4. I put the router back into 'smart connect' mode. Devices are being routed to both 5 GHz bands but no devices seem to be auto routing to the 2.4 GHz band.


    No luck at all. Any ideas on what else to try? I've got a bachelors degree in networking and I'm at wits end. Is this a hardware failure?
    Go to Administration>Feedback and complete a feedback form including de-bugging information. You can PM your email so I can then make sure the Network team can assess the log files and see if it is a hardware failure.

  3. #3
    ROG Guru: Yellow Belt Array btrach144 PC Specs
    btrach144 PC Specs
    MotherboardASUS Maximus X Hero Wi-Fi
    ProcessorIntel i7 8086K @ 5.3 GHz 1.38V
    Memory (part number)32 GB G.Skill DDR4 3200MHz C16
    Graphics Card #1NVIDIA Titan X (Pascal)
    Graphics Card #2NVIDIA Titan X (Pascal)
    MonitorASUS PG27UQ
    Storage #1Samsung 970 Pro 1 TB
    Storage #2Samsung 950 Pro 512 GB
    CPU CoolerCustom EK loop
    CaseCorsair 750D
    Power SupplyCorsair AX1200i
    Keyboard Logitech G910
    Mouse Logitech G903
    Mouse Pad Logitech Powerplay
    Headset/Speakers Logitech Z905 5.1 surround
    OS Windows 10
    Network RouterASUS 88U

    Join Date
    Jun 2014
    Reputation
    10
    Posts
    127

    Quote Originally Posted by stewart@asus View Post
    Go to Administration>Feedback and complete a feedback form including de-bugging information. You can PM your email so I can then make sure the Network team can assess the log files and see if it is a hardware failure.
    PM'd and sent the necessary info.

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