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AX11000 COD Missing 2.4 Band?

btrach144
Level 7

‎01-20-2019 07:34 PM - last edited on ‎03-06-2024 08:54 PM by Community Admin

Hello All,

I have had the AX11000 COD Edition for a few weeks now. I mainly set it up and then got busy with the holidays. When setting it up, I enabled 'smart connect' to manage the 3 bands.

I seemed to be having troubles with my iPhone getting a good connection so I turned off 'smart connect' and rebooted the router. I live in a large apartment building so I manually set the Wi-Fi channels to see if this brought relief. It did.

Only thing now though is my 2.4 GHz band is missing.


  • I tried re-flashing the firmware
  • I tried resetting the router to factory defaults
  • I've tried naming each of the 3 bands different names with no luck. The 2.4 GHz light is on.
  • I put the router back into 'smart connect' mode. Devices are being routed to both 5 GHz bands but no devices seem to be auto routing to the 2.4 GHz band.


No luck at all. Any ideas on what else to try? I've got a bachelors degree in networking and I'm at wits end. Is this a hardware failure?
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2 REPLIES 2

stewart_1
Level 8

‎01-21-2019 12:10 AM

btrach144 wrote:
Hello All,

I have had the AX11000 COD Edition for a few weeks now. I mainly set it up and then got busy with the holidays. When setting it up, I enabled 'smart connect' to manage the 3 bands.

I seemed to be having troubles with my iPhone getting a good connection so I turned off 'smart connect' and rebooted the router. I live in a large apartment building so I manually set the Wi-Fi channels to see if this brought relief. It did.

Only thing now though is my 2.4 GHz band is missing.


  • I tried re-flashing the firmware
  • I tried resetting the router to factory defaults
  • I've tried naming each of the 3 bands different names with no luck. The 2.4 GHz light is on.
  • I put the router back into 'smart connect' mode. Devices are being routed to both 5 GHz bands but no devices seem to be auto routing to the 2.4 GHz band.


No luck at all. Any ideas on what else to try? I've got a bachelors degree in networking and I'm at wits end. Is this a hardware failure?


Go to Administration>Feedback and complete a feedback form including de-bugging information. You can PM your email so I can then make sure the Network team can assess the log files and see if it is a hardware failure.
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btrach144
Level 7
In response to stewart_1

‎01-22-2019 12:03 AM

stewart@asus wrote:
Go to Administration>Feedback and complete a feedback form including de-bugging information. You can PM your email so I can then make sure the Network team can assess the log files and see if it is a hardware failure.


PM'd and sent the necessary info.
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