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Help needed. G20CB stopped seeing GTX 1070 Graphics Card

prednisolon
Level 7
Hello,

I wonder if anyone could help or advise. Since last week for some reason my ROG G20CB stopped recognizing NVDIA Geforce GTX 1070 driver. Currently it is running on Intel graphics drive from the motherboard. I have tried following:
install drivers
update drivers
System restore
reinstall windows
reset BIOS

I have tried almost everything for a week, this is really frustrating. I really dont think it is a hardware issue, it suddenly and for no particular reason stopped seeing the graphics card.

Any advise would be greatly appreciated.

Bests,


Asus ROG G20CB Desktop Intel Core i7 16GB Memory NVIDIA GeForce GTX 1070 1TB Hard Drive
2,813 Views
2 REPLIES 2

JustinThyme
Level 13
Have you checked if card is visible in the BIOS. If not then its either a failed GPU or power going to it or cable or just needs to be re seated.
Its most likely not driver or OS related. Most of the time when thats the issue it will just not run correctly as in poor performance.
If its in the BIOS try running DXdiag by simply typing it in the search on taskbar and it will pop up then post up the results.



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

JustinThyme wrote:
Have you checked if card is visible in the BIOS. If not then its either a failed GPU or power going to it or cable or just needs to be re seated.
Its most likely not driver or OS related. Most of the time when thats the issue it will just not run correctly as in poor performance.
If its in the BIOS try running DXdiag by simply typing it in the search on taskbar and it will pop up then post up the results.


Justin,

First, thanks a lot for your message. Please see attached the settings for my BIOS GPU and see below DXdiag results.

On BIOS settings there are 2 options PCIE and CPU Graphics. which one should i choose? Or none of those are my GTX 1070?

------------------
System Information
------------------
Time of this report: 1/24/2019, 18:08:10
Machine name: BENIM-PC
Machine Id: {500AB600-FF8D-43A6-9EF4-DA57B9CB4932}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: G20CB
BIOS: 2202 (type: UEFI)
Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16274MB RAM
Page File: 4286MB used, 14418MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 530
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_1912&SUBSYS_86941043&REV_06
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8264 MB
Dedicated Memory: 128 MB
Shared Memory: 8136 MB
Current Mode: 2560 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.651867,0.332531), Green(0.307141,0.631359), Blue(0.150891,0.060070), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LG ULTRAWIDE
Monitor Id: GSM59F1
Native Mode: 2560 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8a9535cd18c90bc3\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8a9535cd18c90bc3\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8a9535cd18c90bc3\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8a9535cd18c90bc3\igd12umd64.dll
Driver File Version: 25.20.0100.6323 (English)
Driver Version: 25.20.100.6323
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 11/17/2018 7:00:00 PM, 2352408 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-5A52-11CF-406B-F0A6BDC2D435}
Vendor ID: 0x8086
Device ID: 0x1912
SubSys ID: 0x86941043
Revision ID: 0x0006
Driver Strong Name: oem24.inf:5f63e53470659c00:iSKLD_w10_DS:25.20.100.6323:pci\ven_8086&dev_1912
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10
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